The Competent HR Generalist Course -The Full Spectrum -

17-18 Aug, 2026, Concorde Hotel Kuala Lumpur

IPA Training is Registered with

Learn from the Best

Cyril has a BA (English) and MA (Human Resource Management).

 

Cyril has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources of a group of companies.

 

He has managed all HR functions from recruitment to termination/dismissal such as: Setting up the HR Department A-Z and company start-up operations with appropriate systems in a new organization as part of start-up operations, developing policies and procedures, writing operational procedures, developing performance appraisal standards, managing recruitment and selection, setting up wage systems, designing motivation strategies, reducing employee turnover, training, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, etc.

 

He is now a lecturer and corporate trainer since 2007 in the field of: human resource management, HR laws, leadership principles, customer service, business communication and English. He lectures on the OUM degree programmes in Human Resource Management hosted by the Malaysian Employers Federation (MEF)

 

His tenure in organizations has provided him with deep insight and lasting exposure to various problems and solutions of different kinds. He brings this exposure to his specialized areas of training.
He delivers and facilitates the programmes in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.


 

He has trained a wide range of organizations such as:
CCM Chemicals, Ornasteel Enterprise Corporation, FELDA, Euratech (M), Alliance Bank, Affin Bank, MBF Cards, Telekom Malaysia, PERODUA, RHB Bank, Optimax Eye Specialist Centre, Hotel Maya, Tanjung Rhu Resort, Prestar Steel Pipes, Companies Commission Malaysia, Manulife, TNB, Malaysia AIDS Council, Malaysia Newsprint Sdn Bhd, Equatorial Hotel, BC Petrochemical, Wonder Bowl, Schaefer Kalk (M), Guardian Venture (M), Kudrat Maritime, Bumimetro Construction, Sinora, Global Airfreight, Shangrila Hotel, Hitachi Chemical, Redtone Telecommunications, Multipurpose Insurance, Pacific Regency Apartments, STT Technologies, Fujiya Constructions, Boulevard Hotel, EON, Cargil Palm Products, Petronas, Hospital Pantai Indah, Country Heights Resorts, YTL Land, Sime Kansai, Samsung Electronics (M), JVC Video (M), Kelab Sukan Cahaya, UPD Systems, Takaful Nasional, Dewan Bahasa Dan Pustaka, Job Street.com, Inti College, Toshiba, etc.

Venue Details

Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concorde hotelsresorts.com/



Phone : 03 2144 2200

Contact us

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

Jane@ipa.com.my

ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction
  • Drafting Job Descriptions & Specifications
  • Manpower Planning
  • Recruitment, Tests & Selection
  • Training & Coaching
  • Orientation /Onboarding
  • Performance Appraisal & Management
  • Career Development
  • Job Evaluation (JE) for Designing Salary Scales
  • Administration Of Malaysian Legal Benefits (EA 1955/ SLO 2004 & 2005)
  • Administration Of Common Optional Benefits
  • Probationers (Industrial Relations Act 1967)
  • Discipline Management / Dismissal in Malaysia (Industrial Relations Act 1967)
  • Resignation / Termination Issues in Malaysia (EA 1955/ SLO 2004 & 2005)
OBJECTIVE
The main objective is to provide an overview of the day-to-day operations of the HR function for HR personnel.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Managing The Day-To-Day Operations Of The HR Department.
  2. Knowing How To Write Effective Job Descriptions And Job Specifications; Determine Head-Count Numbers (HR Planning); Conduct Interviews And Select Right Employees.
  3. Knowing How To Identify Training Needs (TNA) In An Organization And Carry Out Training, And An Onboarding Programme.
  4. Knowing How To Conduct A Performance Appraisal; Plan Career Development; And Manage Employees’ Probation
  5. Knowing How To Carry Out Job Evaluation (JE); Administer The Legal And The Common Optional Benefits.
  6. Knowing How To Manage Termination Issues Such As Resignations, Retrenchment And Disciplinary Action Including A Domestic Inquiry (DI)
WHO SHOULD ATTEND
  • HR Executives
  • HR Assistants
  • New HR Personnel
METHODOLOGY
Interactive Lectures, Presentations, Discussions, Workshops and Case Study
Day 1
9:00

INTRODUCTION

  • What Is HR Management?
  • Roles Of The HR Specialist And Generalist
  • Roles Of Non-HR Managers In HRM Roles
  • Human Resource Management Functions


10.45

DRAFTING JOB DESCRIPTIONS & SPECIFICATIONS

  • Role Of JD And JS
  • Who Drafts JD/JS?
  • Role Of HRM
  • Content Of JD/JS

 

 

MANPOWER PLANNING

  • What Is Human Resource Planning?
  • Organization Chart Of The HR Department
  • Determining Head Count Numbers

 

1:00 Lunch
2:00

RECRUITMENT, TESTS & SELECTION

  • Training Needs Analysis (TNA)
  • Training Methods & Coaching
  • Judging Training Effectiveness

 

3:45

ORIENTATION /ONBOARDING

  • Who Conducts Orientation?
  • Content Of Orientation
  • Method Of Orientation

 

5:00 End of Day 1
Day 2
9:00

PERFORMANCE APPRAISAL & MANAGEMENT

  • The 4 Perspectives Of The Balanced Scorecard
  • Setting KPIs
  • Conducting The Appraisal Interview: Do’s And Don’ts
  • Performance Improvement Plans (PIP)


 

CAREER DEVELOPMENT

  • Job Rotation
  • Promotions
  • Transfers
  • Job Enrichment / Enlargement

 

10.45

JOB EVALUATION (JE) FOR DESIGNING SALARY SCALES

  • Purpose Of Job Evaluation
  • How To Design A Salary Scale
  • Points Method Of JE

 

 

ADMINISTRATION OF MALAYSIAN LEGAL BENEFITS (EA 1955/ SLO 2004 & 2005)

  • Overtime Rates
  • Rest Days
  • Public Holidays
  • Annual Leave
  • Sick Leave
  • Maternity Leave
  • Paternity Leave

 

 

ADMINISTRATION OF COMMON OPTIONAL BENEFITS

  • Prolonged Illness Leave
  • Compassionate Leave
  • Other Benefits And Claims

 

1:00 Lunch
2:00

PROBATIONERS (INDUSTRIAL RELATIONS ACT 1967)

  • Probationary Notice Of Termination
  • Processes To Terminate A Probationer
  • Extension Of Probationary Period

 

 

DISCIPLINE MANAGEMENT / DISMISSAL IN MALAYSIA (INDUSTRIAL RELATIONS ACT 1967)

  • Grievance Procedure
  • Managing Discipline
  • Handling Major And Minor Misconduct
  • Conducting A Domestic Inquiry

 

3:45

RESIGNATION / TERMINATION ISSUES IN MALAYSIA (EA 1955 / SLO 2004 & 2005)

  • Notice Of Resignation
  • Calculation Of Salary For Short-Notice / Incomplete Month
  • Legal Retrenchment Benefits

 

5:00 End of Course