SECRETARIES, PAs & ADMINISTRATORS Building Professionalism, Efficiency and Dynamism

24-25 Sep, 2026, AMARI KUALA LUMPUR

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Learn from the Best

Ms. Ananthy Sankaran holds Bachelor of Economics (Business Administration), University Malaya and Master of Arts (Civilization Studies), University Malaya. She has also an approved TTT trainer by HRDC since 2010, with a consistent star rating for more than 25 years.

 

Trained more than 5000 participants, her soft-skills programs are conducted as online sessions and face-to-face for Government, GLCs, Corporates, Multi-nationals, and NGOs. Mainly based in Kuala Lumpur, she has developed participants as far as Holland, Maldives, Australia, Vietnam, Kenya, Madinah, Singapore, India, Indonesia and Brunei.

 

Professional yet with an easily approachable attitude, she has won the prestigious “Best In-house Trainer” award from a top-notch Training and Consultancy.

 

Focusing on changing peoples’ mindsets to become more productive and proactive at work, organizations have yielded tangible ROI towards positive change in mindset after each training and performance coaching sessions.

 

Armed with more than 26 years of working experience in the sales, telecommunication and training industry, she gained in-depth knowledge in many spectrums of Behavioural Psychology.

 

Her most popular training workshops are Strategic Thinking for Leaders, Time Management, Managing Multigenerational Workforce, Multi-tasking, Thinking Skill, Motivation, Communication, Leadership, Customer Service, Administrative, Supervisory, Self-improvement, Interpersonal, Secretarial and many other relevant topics.

 

A firm believer that “behind every successful organization is a well-trained team of committed people”, Ananthy conducts highly interactive programs proficiently in English and Bahasa Malaysia to ensure personal development for each participant.

 

She has trained, coached and developed training programs focusing on attitude change for more than 400 organizations such as BOEING, LHDN, PDRM, PERHEBAT, MAMPU, Jabatan Perakaunan, United Nation University, DIY, SEDC, Siemens, Eastman Chemicals, CIMB Bank, Maybank, MII, SME Corp, BP Chemicals, NAZA Group, KFC, Khazanah, Brothers, Sheraton Hotel, SP Setia, IJM Properties to name a few.

 

“Let’s stay focused on our Goals.”

Venue Details

AMARI KUALA LUMPUR
No. 3, Jalan Bangsar, KL Eco City 59200,

https://www.amari.com/kuala-lumpur



Phone : 03 2330 5800

Contact us

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

Jane@ipa.com.my

ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: The Modern Personal Assistants and Executive Secretaries
  • Module 2: Managing the Workload
  • Module 3: Time Management and Distribution of work
  • Module 4: Stress Management and Tolerance
  • Module 5: Effective Communication Skills
  • Module 6: Interpersonal Skills and Conflict Management
  • Module 7: Excellent Tips in Secretarial Skills
  • Module 8: Image Branding and Grooming
  • Module 9: Handling Calls Professionally
OBJECTIVES

A Dynamic Performer is someone recognized by bosses as excellent in managing tasks and people at work in the most reliable manner. A Dynamic Performer is someone who consistently plans, implements and manages various situation better than most people, to achieve the organizational goal. They are outstanding in their ability to think ahead, make excellent decision as well solve problems in the most cost-effective manner.

To become a Dynamic Performer, Secretaries and Office Professionals have to equip themselves with the right kind of knowledge and mindset to champion the cause for their bosses.

This course specially caters to change mindsets to work better with bosses, complete task on time and handle situations in the most effective way.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Realising your actual responsibilities of Office Professionals.
  2. Developing the ability to learn new skills beyond current job scope.
  3. Sharpening your people skills to manage boss and others better.
  4. Learning the art of prioritising to manage workload.
  5. Improving your current level of efficiency.
  6. Coping with work stress more effectively.
  7. Staying calmer and focused on solutions during conflicts.
  8. Enhancing professional relationships to maintain harmonious work culture.
WHO SHOULD ATTEND
Secretaries, Personal Assistants, Executive Secretaries & Administrative Assistants, Office Professionals, Existing Secretaries and New Secretaries will find this course useful in meeting new challenges at work.
METHODOLOGY
This is a practical course with many hands-on activities to allow participants to experience what they learn first. Methodologies used are:
• Problem Analysis
• Case Study
• Role Play
• Games
• Group Discussion
• Interactive Lectures
Day 1
9:00

MODULE 1: THE MODERN PERSONAL ASSISTANTS AND EXECUTIVE SECRETARIES

  • Roles And Responsibilities Of A Modern PA And Secretary
  • Leave Your Comfort Zone To Achieving High Performance
  • Leveraging Your KSA To Achieving Effective Performance
  • Staying Relevant To Your Boss
  • Maintaining A Professional Image Anytime And Anywhere


10.45

MODULE 2: MANAGING THE WORKLOAD

  • Task Planning And Prioritization
  • Understanding The Business “The Big Picture”
  • Taking Control Of The Workload
  • Change Management In The Work Environment
  • Effective Goal Setting

 

1:00 Lunch
2:00

MODULE 3: TIME MANAGEMENT AND DISTRIBUTION OF WORK

  • Guide Towards Managing Your Limited Time Effectively
  • Eliminating The Time Wasters
  • Maintaining Your Work Life Balance

 

3:45

MODULE 4: STRESS MANAGEMENT AND TOLERANCE 

  • Managing Your Stress To Rise To The Occasion
  • Stress Tolerance

 

5:00 End of Day 1
Day 2
9:00

MODULE 5: EFFECTIVE COMMUNICATION SKILLS

  • Effective Communication Techniques
  • Verbal And Non-Verbal Communication
  • Rapport Building
  • Positive Communication
  • Knowing Yourself And Others For Effective Communication (Auditory, Visual, Kinesthetics)

 


10.45

MODULE 6: PEOPLE SKILLS AND CONFLICT MANAGEMENT

  • Knowing Yourself, Your Bosses, Colleagues And Subordinates For Team Effectiveness
  • Knowing Your Personalities
  • Leverage Your Personality Style To Complement Individual Personalities
  • Identify The Difficult People In Your Workplace
  • Working Effectively With Difficult People
  • Managing Workplace Conflict Creatively And Effectively

 

1:00 Lunch
2:00

MODULE 7: TIPS IN SECRETARIAL KILLS 

  • Preparing Business Letters, Email Management & Etiquette, Minutes Writing And Format, Preparing Reports, Bosses Scheduling, And Office Function/Event Planning, Dealing With Visitors
 

MODULE 8: IMAGE BRANDING AND GROOMING

 

MODULE 9: HANDLING CALLS PROFESSIONALLY

5:00 End of Course