Enhancing Leadership Effectiveness Using Emotional Intelligence (EI)

02-03 Jul, 2018, Kuala Lumpur

FOCUSING ON
  • Building The Leadership Attitude Using Emotional Intelligence
  • Motivating Your Team To Bring Out The Best Within
  • Applying EI To Get Along With Various Personalities
  • Enhancing The Leader’s Communication Skills With EI In Mind
  • Dealing With Workplace Challenges Using Emotional Intelligence
  • Using EI To Manage Stress And Emotional Hijacks
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the fundamentals of emotional intelligence in leadership.
  2. Being able to handle various personalities at the workplace.
  3. Motivating subordinates to deliver excellent work performance.
  4. Learning communication skills that lead to enhanced positive workplace relationships.
  5. Analyzing various conflict management approaches and employing them effectively.
  6. Communicating, coaching and mentoring effectively using emotional intelligence.
METHODOLOGY
  • Practical applications
  • Workshop sessions
  • Individual and Group Exercises
  • Role Play
  • Presentation
WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
DAY 1
9:00 BUILDING THE LEADERSHIP ATTITUDE USING EMOTIONAL INTELLIGENCE (EI)
  • Understanding the importance of emotional intelligence for effective leadership
  • Grasping the domains of emotional intelligence
  • The leader’s ability to put himself/ herself in someone else’s shoes
  • Practicing good social skills and managing conflicts diplomatically
  • The impact of low emotional intelligence on mind, health, work and relationships
10.45 MOTIVATING YOUR TEAM TO BRING OUT THE BEST WITHIN
  • Understanding intrinsic and extrinsic motivation
  • Optimism as the great motivator – WIIFM
  • Core attitudes and skills to motivate your team
  • Step your way to achieving a high performance team
  • Setting the right SMART goals that work and achieving them
1:00 Lunch

2.00 APPLYING EI TO GET ALONG WITH VARIOUS PERSONALITIES
  • Identifying your personality–what colour is your personality?
  • Dealing effectively with different personalities
  • The importance of embracing and accepting differences in personalities
  • Handling demanding superiors and difficult subordinates using EI
  • How to change if you are a difficult person
5:00 End of Day 1
DAY 2
9:00 ENHANCING THE LEADER’S COMMUNICATION SKILLS WITH EI IN MIND
  • Understanding & overcoming the barriers of communication
  • Avoiding the aggressive styles of communication
  • Replacing negative language with positive language
  • Using critical and physical listening for open communication
  • Communicating constructively during coaching and mentoring sessions
10.45 DEALING WITH WORKPLACE CHALLENGES USING EMOTIONAL INTELLIGENCE
  • Analyzing the causes and forms of workplace challenges
  • Applying the appropriate conflict management style to manage conflicts at the workplace
  • Emotional awareness and attitude management as a core conflict resolution skill
  • Building a collaborative environment to resolve conflicts
  • Maintaining your composure using EI during challenging moments
1:00 Makan Tengah Hari

2.00 USING EI TO MANAGE STRESS AND EMOTIONAL HIJACKS
  • Signs of stress – physical, mental, emotional and behavioral
  • Coping with stress – adaptability and reframing your thoughts
  • Expressing anger – directly, indirectly and internalizing
  • Staying healthy to be an effective and productive leader
5:00 End of course

 

LEARN FROM THE BEST

Ms. K. Yasotha, a corporate trainer for various multinational organizations, has more than 15 years of experience in the training industry and has lectured with various leading Institutes in Malaysia and Singapore. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

As the Customer Relations Manager for an international organization, Yasotha worked closely with all departments to ensure the highest quality of service to customers while maintaining professional business etiquette and customer service skills which she now imparts to her participants.

 

Having a personal mission to educate and empower individuals with the required knowledge in order to achieve personal and organizational excellence, she is an enthusiastic and dynamic trainer who achieves her mission through lively and challenging interactive sessions.

 

She specializes in business communication, personal development, leadership, customer service, motivation as well as writing skills and has conducted in-house training for Hyatt Regency, Western Digital, Puteri Nursing College, EON Bhd, Sony Video, ACCA, Mayban Assurance, Johor-Tenggara Oil-Palm Estates, Guthrie Oil Palm Estates, Yamaha Music Academy, AE Technology, Bank Pertanian, KLMF, SP Setia Berhad, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Zaid Ibrahim & Co., Measat Broadcast Network Systems, Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Penang Port Authority, Multimedia University, Soritsu Sdn Bhd, Mattel Sdn Bhd and Telekom Research & Development.

 

Yasotha holds a Masters in Corporate Communication, a B.A. Honours from Universiti Sains Malaysia and is a certified trainer in TESL.

 

VENUE DETAILS

Vistana Kuala Lumpur
9 Jalan Lumut
Off Jalan Ipoh
50400 Kuala Lumpur
- 50400
Phone :(603) 4042 8000

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my