• Empowering Yourself
  
• Aligning Yourself Towards A Customer Oriented Person
  
• Being Sensitive To Others’ Hot Buttons
  
• The Power Of Your Mind
  
• Body Language
  
• Communicating In Teams
  
• Improving Customer Service Through Proper Biz Etiquette
  
• Effective Time Management To Give The Best Customer Experience
  
• Understanding People To Create The Best Customer Service Experience
  
• Personal Empowerment

Why is it that we find certain people able to handle customers better than others ? A person can be doing exactly the same job as another and yet one person is deemed to have better cutomer service then the next.

Customer service is an emotional effect it gives on another person. Find out how to get your organization to give excellent customer service.

This course is intended to empower participants with personal empowerment, effectiveness and communication skills to motivate themselves, others and understand the overall fundamental human needs. This course covers both interpersonal as well as intra personal communication skills for them to give the best internal and external customer service. How we relate to others is a reflection of how we relate and understand ourselves.

This course will be excellent for those who have to excel in their lives, lead others, set an example, manage team mates to reach a goal and give the best customer service. The Accelerated Learning Technology used in this course is unique to the brand of the workshop as participants learn 400% faster than any other courses.

Furthermore, this course is intended for those keen on developing their interpersonal skills and apply the knowledge of intrapersonal qualities.

In addition, the participants also develop their intrapersonal qualities (personal effectiveness) in being a leader as well as to develop their inter-personal skills (mainly in management) to achieve a vision.

This course is designed to help participants to be proactive, responsible and empowered. Every participant will benefit from this training by learning how to live a happy and contented life while achieving personal and professional goals. Companies or organizations will benefit by having motivated, focused, confident employees who know how to bring added value to their work.

1. Undertaking the roles of the empowered person, team member and leader, it is essential to understand oneself, be self motivated, and understand the importance of spiritual quotient.
   
2. Enhancing the customer service skills.
   
3. Raising yourself confidence and self-empowerment.
   
4. Improving the level of internal and external customer satisfaction.
   
5. Motivating yourself to deliver peak performance in each service industry.
   
6. Improving questioning and listening skills.
   
7. Building better relationship with customers.
   
8. Handling difficult customers through style flexing, complaint resolution and stress management.

• Front-liners
  
• Customer Service Personnel
  
• Customer Service Managers & Executives
  
• Sales Managers & Executives
  
• Department Heads
  

Delivery will be done using the Accelerated Learning Technology. The Accelerated Learning technology makes use of flip charts, music, movies, colours and co-operative learning to create the relaxed and joyous environment. Some of the methods used to create impact full learning include:

• Modelling
  
• Games
  
• Simulations
  
• Metaphors
  
• Role Plays
  
• Projects
• Individual Reflections
  
• Group Discussions
  
• Physical Activities

True learning occurs through discovery. The various methods used in the programme allow you to be fully involved in the process and discover the learning for yourself. Once you discover, you learn and you take ownership of the learning.