Building Effective Workplace Communication Skills

23-24 Jun, 2020, Virtual Classroom Training

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Learn from the Best

 

Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

 

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA,MIA, Bank Islam, Celcom, Forlife, Malaysian Institute of Arts…

 

Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding Workplace Communication
  • Module 2: Identifying and Overcoming Communication Barriers
  • Module 3: Using the Assertive and Constructive Communication Style
  • Module 4: Enhancing Your Non-Verbal Communication
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the importance of effective communication.
  2. Recognizing and overcoming communication barriers.
  3. Realizing the importance of active listening skills in communication.
  4. Being able to practice assertive communication to build relationships.
  5. Having awareness of non-verbal communication.
  6. Being able to skillfully using the positive tone for a positive response.
WHO SHOULD ATTEND
  • Secretaries
  • Executives
  • Managers
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
  • Practical applications
  • Workshop sessions
  • Individual and Group Exercises
  • Role Play
DAY 1
9:00

Module 1: Understanding Workplace Communication

  • The importance of effective communication skills
  • Identifying the main components that contribute to communication effectiveness
  • Does attitude play a role in messages that are uttered or written?
  • The role of emotional intelligence in successful communication
10.45

Module 2: Identifying and Overcoming Communication Barriers

  • What is your personal communication barrier?
  • How to communicate with confidence in difficult situations
  • Replacing negative language with positive language
  • Planning and organizing thoughts before communicating
  • Working towards being a better listener using critical listening
12.30

End of Day 1

DAY 2
9:00

Module 3: Using the Assertive and Constructive Communication Style

  • Understanding passive, aggressive and assertive styles of communication
  • Communicating the polite and powerful way
  • Dealing with rude and aggressive communicators
  • Using assertive communication to maintain relationships
10.45

Module 4: Enhancing Your Non-Verbal Communication

  • Self-awareness and social awareness of body language
  • Mastering appropriate gestures and postures to show confidence
  • Giving appropriate eye-contact to establish rapport
  • Being aware of subordinates’ body language for better communication
12.30 End of Course