Debt Recovery “During & Post COVID-19”

24-25 Jun, 2020, Virtual Classroom Training

IPA Training is Registered with

Learn from the Best

Mr. K. Pathmanathan, has 25 years of experience in the field of training and education. He is a hands-on, bilingual trainer who graduated with LL.B (Hons) from the University of London and the CLP (Mal.)

 

In his 25 years, he has trained personnel from various companies and levels, from top level management to collection officers and clerks, in various areas of law including credit control and debt recovery.

 

He has been training on Debt Recovery for the past 20 years. He has trained various industries on this topic, including Banks, Hospitals, Hotels, Manufacturing sector, Oil & Gas industry, Education sector and many more. His stint with organizations include training and also consultancy. K.Pathma is well versed with advising on enhancing Debt Recovery for various industries and sectors.

 

After attending his Debt Recovery program, many companies have acknowledged the fact that their debt collection has actually improved. His goal in conducting this program is to ensure that your company has a more effective and rewarding system in debt collection, to minimize outstanding debts and to ensure that the participants are able to manage debt recovery even to the legal stage.

 

He has modified his Debt Recovery / Collection program to suit the current COVID-19 crisis, which leaves a lot of unanswered questions in the area of Debt Recovery / Collection. He will be paying a lot of attention on this area as it probably will require the most attention in today’s COVID-19 crisis.

 

Mr Pathma’s experience in Debt Recovery is unmatched. His experience involves a wide spectrum of techniques, personnel and industries. Participants have found his training programs to be interesting, highly effective and practical for their daily duties. These have been manifested in the post-training evaluation reports and the strong recommendation by participants for others to attend Mr. Pathma’s programs. He has a personal commitment to help individuals and organizations to achieve their highest potential and vision.

 

His clients are mostly from the petrochemical industries, manufacturing sectors, banking, telecommunications, consumer products and services industries namely big corporate companies such as AmBank, Petronas, Tenaga Nasional, PSMB, Affin Bannk, BSN, Bank Rakyat, Jabatan Air, Telekom, TM Touch, Hitachi, Tioxide (M) Sdn. Bhd., Proton, Nippon Oil Exploration, Hewlett Packard, B Braun, Toray Group Malaysia, Infineon Technologies, Penang Port, Penang Bridge Sdn Bhd, Measat Broadcasting Network Systems, Sony, Knowles Engineering, Sime Darby, PLUS, Various Private Medical Centres, Various Universities, Teknik Janakuasa, Bax Global, Transocean Malaysia, Harbour Board – Sarawak, Silitek Corporation, Mattel (M), United Sweethearts Garment, Yan Jin (M), BAX Global, Circle Freight, Kintetsu Air Services, Bayview Beach Resort, Cititel Penang, Evergreen Laurel Hotel, DIC Compounds, Sitt Tatt Co, Tim Electronics, Petronas Fertilizer (Kedah) and its subsidiaries, Fed Ex, GD Express, H. K. Lamtech, Advance Sound Products, Paramount Engineering, Motosikal & Enjin Nasional Berhad (Modenas), Yamaha, Suzuki and Sime Tyres International to name a few. Participation from the Government sectors include those from the Land Department, Risda, Felda, Lembaga Hasil Dalam Negeri, Tentera Laut Diraja Malaysia, Jabatan Kesihatan PP, Customs Department, Local Councils and other government agencies.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Analysing Your Debtors’ Current Status
  • Communication and You
    - Assessing your personal communication style and how this affects your collection in this sensitive times of COVID-19 Pandemic
  • Dealing with Excuses by Clients
    Negotiating Effectively for a Settlement – POST COVID-19
  • Understanding Contracts in Collection
    - Securing Payments and Credit Extension
  • Alternative Dispute Resolution
  • Legal Proceedings to Recover Debts - POST COVID-19
  • Legal Procedures Involved in Debt Recovery
  • Court Orders and Execution Proceedings
    - How to recover your debts successfully post COVID-19
INTRODUCTION

Debt Recovery / Collection is crucial to all businesses. A company’s success does not depend on how much business they generated, but on how much payment they managed to collect. Time is of the Essence, especially at this critical moment. Effective recovery starts with quick action.

 

The Global Pandemic – COVID-19, has definitely made Debt Recovery / Collection more intricate and complex. For those involved in Debt Recovery / Collection, they have to understand the new scenario, which includes: New Excuses, Legal Defences, Government Regulations and Policies, which is the New Normal in Debt Recovery / Collection post COVID-19.

 

Improving an organization’s Debt Recovery strategies, taking into account the COVID-19 Pandemic, is crucial. Organizations have to revisit, review, rationalize & reorganize those strategies in order to be more apt with the current situation. This will lead to successful Debt Collection and Recovery.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Being able to review the current status of clients in view of COVID-19.
  2. Starting to practice the most appropriate Communication Skills & Styles to use / adopt post COVID-19.
  3. Handling all post COVID-19 New / Emerging Excuses.
  4. Negotiating Effectively & Successfully for Debt Collection / Recovery by recognizing the COVID-19 Pandemic.
  5. Knowing when to use Alternative Dispute Resolution (Mediation & Arbitration).
  6. Getting to know Post COVID-19 Legal Defenses & how to deal with them
  7. Understanding Legal Procedures Involved in Debt Recovery by acknowledging COVID-19 crisis.
  8. Getting to know the latest development in Bankruptcy issues.
  9. Being able to guarantee & maintain Successful Collection!
WHO SHOULD ATTEND
  • Directors, GMs & MDs
  • Managers & Head of Departments
  • Finance / Accounts Personnel
  • Procurement Officers
  • Sales & Marketing
  • Legal Executives
  • Collection Agents
  • Anyone dealing with collection / debt recovery
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

DAY 1
9:00

Module 1: Analysing Your Debtors’ Current Status

  • Types of debtor – Post COVID-19 & how to deal
    with / handle them
    - The delaying debtor
    - The genuine debtor
    - The cashflow or hardship problem debtor
    - The ones who never intended to pay (defaulting debtor)
 

Module 2: Communication and You
Assessing your personal communication style and how this affects your collection in this sensitive times of COVID-19 Pandemic:

  • The Analytical Communicator
  • The Intuitive Communicator
  • The Functional Communicator
  • The Personal Communicator
 

Module 3: Dealing with Excuses by Clients!

  • Common Types of Delay Tactics
  • Post COVID-19 new / emerging excuses (which will surface in huge number)
  • Are these excuses Government sanctioned?
  • Are these excuses due to non-performance of contract?
  • Legal defences as excuses?
  • How do you handle them?
  • How to still collect debts effectively successfully
10:45

Module 4: Negotiating Effectively for A Settlements – POST COVID-19

  • Profiling Your Debtors Current Status
  • Soft Negotiation
  • Hard Negotiation
  • Successful Negotiation
  • Adopting a Win-Win approach taking into account the COVID-19 Pandemic
  • Use the SEF approach
  • Strategize your Negotiation
  • Explore all Options
  • Formulate a New Agreement
 

Module 5: Understanding Contracts in Collection

  • Securing Payments and Credit Extension
  • How Buyers Can Evade Payment for Breach of Contract due to COVID-19
  • Force Majeure
  • Frustration of Contract
  • Contractual Terms in your Contract
5:30 End of Day 1
DAY 2
9:00

Module 6: Alternative Dispute Resolution

  • Mediation
  • The Mediation Act 2012
  • Advantages & Disadvantages of Mediation
  • Arbitration
  • Arbitration Act 2005
  • Advantages & Disadvantages of Arbitration
 

Module 7: Legal Proceedings to Recover Debts – POST COVID-19

  • Pre-considerations
    - Statute of Limitations and Statute-Barred Debts
    - Capacity of Company to Sue
    + Cause OF Action – Post COVID-19
    + When Did It Arise
    - Status of Client and Its Legal Considerations
    + Company (Public & Private), Partnership or Sole - Proprietorship
10:45

Module 8: Legal Procedures Involved in Debt Recovery

  • Court to decide on Force Majeure in Relation to COVID-19
  • Court to decide on Frustration in Relation to COVID-19
  • Territorial Jurisdiction
  • Originating Processes to Recover Debts
  • Service of Documents
  • Court Procedures
 

Module 9: Court Orders and Execution Proceedings
How to recover your debts successfully post COVID-19

  • Summary Judgments
  • Attachment Proceedings
  • Charging OrdersGarnishee Proceedings
  • Bankruptcy / Winding-Up
  • Latest developments in Bankruptcy
  • Bankruptcy (Amendment) Bill 2016
  • Voluntary Arrangement introduced as a new rescue mechanism
  • Stringent requirements for service of bankruptcy notice and creditor’s petition
  • Increase of Minimum debt threshold
  • Stronger protection for social guarantors
  • Leave of court required to commence bankruptcy proceedings against other guarantors
  • New list of bankrupts to be allowed for discharge
  • Automatic discharge introduced
5:30 End of Course
 

Note: Understanding & Implementing / Adopting the above methods of collection will help all those involved in the collection process for better results!!!