Changing Mindset & Attitude For Improved Workplace Performance

21-22 Sep, 2020, AC Hotel By Marriott Kuala Lumpur (Formerly known as Vistana Kuala Lumpur)

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Learn from the Best

Ms. K. Yasotha, a corporate trainer for various multinational organizations, has more than 17 years of experience in the training industry and has lectured with various leading Institutes in Malaysia and Singapore. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

As the Customer Relations Manager for an international organization, Yasotha worked closely with all departments to ensure the highest quality of service to customers whilemaintaining professional business etiquette and customer service skills which she now imparts to her participants.

 

Having a personal mission to educate and empower individuals with the required knowledge in order to achieve personal and organizational excellence, she is an enthusiastic and dynamic trainer who achieves her mission through lively and challenging interactive sessions.

 

She specializes in business communication, personal development, leadership, customer service, motivation as well as writing skills and has conducted in-house training for Hyatt Regency, Western Digital, Puteri Nursing College, EON Bhd, Sony Video, ACCA, Mayban Assurance, Johor-Tenggara Oil-Palm Estates, Guthrie Oil Palm Estates, Yamaha Music Academy, AE Technology, Bank Pertanian, KLMF, SP Setia Berhad, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Zaid Ibrahim & Co., Measat Broadcast Network Systems, Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Penang Port Authority, Multimedia University, Soritsu Sdn Bhd, Mattel Sdn Bhd and Telekom Research & Development. Yasotha holds a Masters in Corporate Communication, a B.A. Honours from Universiti Sains Malaysia and is a certified trainer in TESL.

Venue Details

AC Hotel By Marriott Kuala Lumpur (Formerly known as Vistana Kuala Lumpur)
9 Jalan Lumut off Jalan Ipoh, Kuala Lumpur 50400,
Phone : 03-4042 8000

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Understanding the Importance of Change
  • Changing the Mindset and Attitude
  • Inculcating Positive Behaviour
  • Attitude and Motivation
  • Communicating Positively and Effectively with a Positive Mindset
  • Positive Behavior at the Workplace
INTRODUCTION

A mindset change and attitude is of extreme importance if individuals have the intention to enhance their career and personal lives. This course enables individuals to look within themselves and identify areas of change that would transform them into the person they aspire to become.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the importance of a positive mindset and attitude.
  2. Developing self-esteem and self-empowerment.
  3. Breaking limiting beliefs to enhance personal life and career.
  4. Practicing positive and professional work attitudes.
  5. Communicating effectively using the positive mindset.
  6. Maintaining positive relationships with superiors, colleagues and subordinates.
  7. Enhancing professionalism in the approach of executing job responsibilities.
WHO SHOULD ATTEND
  • Admin & Clerical Staffs
  • Customer Service Personnels
  • Supervisors
  • Executives
METHODOLOGY
  • Practical applications
  • Workshop sessions
  • Individual and Group Exercises
  • Role Play
  • Presentation
DAY 1
9:00

MODULE 1 - UNDERSTANDING THE IMPORTANCE OF CHANGE

  • Why and when is change necessary?
  • Moving from the comfort zones to the challenge zones
  • Analyzing resistance to change
  • Tips to handle change effectively
  • “Who Moved My Cheese”
10.45

MODULE 2 - CHANGING THE MINDSET AND ATTITUDE

  • What is a mindset and how is it formed?
  • Why mindset matters?
  • Moving from fixed to growth mindset
  • How do you change your mindset?
  • Can attitudes and habits be changed?
  • Changing the reactive habit to the proactive work habit
1:00 Lunch
2:00

MODULE 3 - INCULCATING POSITIVE BEHAVIOUR

  • Identifying negative self-beliefs in yourself
  • Replacing limiting beliefs with empowering beliefs
  • Developing self-esteem and self-empowerment
3:45

MODULE 3 - INCULCATING POSITIVE BEHAVIOUR (CONT.)

  • Displaying initiative, tenacity and commitment to work tasks
  • Demonstrating ownership and accountability for enhanced results
5:00 End of Day 1
DAY 2
9:00

ATTITUDE AND MOTIVATION

  • Understanding extrinsic and intrinsic motivation
  • WIIFM – how do you benefit?
  • Tips for practicing self-motivation
  • Motivating colleagues, subordinates and superiors
  • Overcoming workplace challenges using attitude and motivation
10.45

COMMUNICATING POSITIVELY AND EFFECTIVELY WITH A POSITIVE MINDSET

  • The role of T.R.E in communication
  • Enhancing listening skills – when to use casual or critical listening?
  • Replacing aggressive styles of communication with assertive style
  • Speaking using positive choice of words and intonation
  • Non-verbal communication – understanding the signals you are giving out
1:00 Lunch
2:00

POSITIVE BEHAVIOR AT THE WORKPLACE

  • Manners and etiquette at the workplace -the professional behaviour
  • Maintaining healthy relationships with managers and colleagues
3.45

POSITIVE BEHAVIOR AT THE WORKPLACE (CONT.)

  • Handling office workload and tactfully
  • Developing a professional image to reflect a positive mindset
5:00 End Of Course