Practicing Emotional Intelligence for Enhanced Workplace Success during Challenging Times

24-25 Sep, 2020, Virtual Classroom Training

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Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

 

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA,MIA, Bank Islam, Celcom, Forlife , Malaysian Institute of Arts…
Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding and Developing Emotional Intelligence
  • Module 2: Applying EI to Build Better Workplace Relationships
INTRODUCTION

An organization in which the staff members work in a positive and constructive manner leads to maximum effectiveness. However, difficult or challenging times may bring out emotions and temperament that are not favourable. This course focuses on the key areas of emotional intelligence which will enable individuals to achieve personal and workplace success.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the fundamentals of emotional intelligence.
  2. Controlling moods and practicing the habit of patience for better relationships.
  3. Developing the necessary skills for enhanced emotional well-being.
  4. Motivating and energizing yourself and others to deliver excellent work performance.
  5. Handling various personalities using EI at the workplace.
  6. Learning communication skills that will lead to enhanced positive workplace relationships.
  7. Realizing the impact of low and high self-awareness for individuals.
WHO SHOULD ATTEND
  • Secretaries
  • Executives
  • Managers
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

DAY 1
2.00

MODULE 1: UNDERSTANDING AND DEVELOPING EMOTIONAL INTELLIGENCE

  • Overview of Emotional Intelligence (EI)
  • Benefits of emotional fitness for individuals
  • Five fundamental aspects of emotional intelligence
  • Getting to know yourself through self-awareness
  • Reducing blind spots for greater awareness
  • Understanding the effects of emotional hijack on your life
3:45

Cont. MODULE 1: UNDERSTANDING AND DEVELOPING EMOTIONAL INTELLIGENCE

  • Handling practical worries and hypothetical worries appropriately
  • Practicing competencies for self-control
  • Managing self-motivation and motivating others
  • Enhancing empathy -putting yourself in others’ position
  • Symptoms of low and high emotional intelligence
5:30 End of Day 1
DAY 2
2.00

MODULE 2: APPLYING EI TO BUILD BETTER WORKPLACE RELATIONSHIPS

  • Understanding the benefits of emotional intelligence at the workplace
  • Discovering your personality type
  • The importance of embracing and accepting differences in personalities
  • Handling challenging personalities at work using tact and patience
  • How to change if you are a difficult person
  • Practicing the habit of patience and empathy in handling individual differences
3.45

Cont. MODULE 2: APPLYING EI TO BUILD BETTER WORKPLACE RELATIONSHIPS

  • Understanding the relationship between EI and communication styles
  • Awareness of choice of words, tone and body language when communicating
  • Developing social skills to communicate with ease and comfort
  • Using empathy to give motivating feedback
  • Communicating in a positive and constructive manner for better cooperation
5:30 End of Course