Enhancing Interpersonal and Workplace Communication Skills

19-20 Nov, 2020, Webinar Classroom Training

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Learn from the Best

Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

 

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel, Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB, UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA, MIA, Bank Islam, Celcom, Forlife, Malaysian Institute of Arts…</p

Venue Details

Webinar Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding Interpersonal and Workplace Communication
  • Module 2: Identifying and Overcoming Communication Barriers
  • Module 3: Using Assertive Communication Style at Work
  • Module 4: Paying Attention to Non-verbal Communication
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the importance of effective communication.
  2. Recognizing communication barriers and know how to overcome barriers.
  3. Realizing the importance of active listening skills in communication.
  4. Practicing assertive communication to build relationships.
  5. Having awareness of non-verbal communication.
  6. Being able to become a more effective interpersonal communicator at work.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Secretaries
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
This course will utilize a combination of lectures, discussions, practice sessions and group discussions
DAY 1
9:00

Module 1: Understanding Interpersonal and Workplace Communication

  • Defining communication
  • Functions of interpersonal and workplace communication
  • Identifying the main components that contribute to communication effectiveness
  • Does a positive attitude play a part in effective communication?
  • The role of emotional intelligence in communication effectiveness
  • Practicing trust, respect and empathy in communication
10.45

Module 2: Identifying and Overcoming Communication Barriers

  • What is your personal communication barrier?
  • Replacing negative language with positive language
  • Planning and organizing thoughts before communicating
  • Improving, initiating and encouraging feedback
  • Working towards being a better listener
12.30

End of Day 1

COURSE CONTENT
9:00

Module 3: Using Assertive Communication Style at Work

  • Understanding passive, aggressive and assertive styles of communication
  • Communicating the polite and powerful way
  • Dealing with rude and aggressive communicators
  • Using assertive communication to maintain relationships
  • Building your confidence to be an assertive communicator


10.45

Module 4: Paying Attention to Non-verbal Communication

  • Understanding the importance of body language in communication
  • Self-awareness and social awareness of body language
  • Mastering appropriate gestures and posture
  • Reading eye and head signals correctly
  • Avoiding inappropriate body language that affects communication
  • Being aware of body language to send the correct signals
12.30

End of Course