Speaking English With Confidence at the Workplace

30 Mar, 2021, Webinar Classroom Training

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Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

 

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA,MIA, Bank Islam, Celcom, Forlife, Malaysian Institute of Arts…

 

Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Webinar Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding the Basics of English Grammar
  • Module 2: Applying Standard English at the Workplace
  • Module 3: Using Situational English at the Workplace
  • Module 4: English in Customer Service Situations
INTRODUCTION

This program provides participants with opportunities to improve their English language skills to a level that they are confident to speak English with ease.

COURSE LEARNING OUTCOMES (CLO)
  1. Identify the rules of grammar in spoken and written English.
  2. Use English effectively in various workplace situations.
  3. React and able to speak confidently when dealing with internal and external customers.
  4. Write simple, polite and effective e-mail with ease and confidence.
  5. Classify and able to use appropriate tone in spoken communication.
  6. Able to avoid non-standard English in professional workplace situations.
WHO SHOULD ATTEND
  • Secretaries
  • Executives
  • Managers
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

COURSE CONTENT
9:00

Module 1: Understanding the Basics of English Grammar

  • The basics of subject and verb agreement
  • Forming regular and irregular verbs
  • Correct usage of present, past and future tenses
  • Rules for forming plural nouns
  • Grasping prepositions of time and place
10.45

Module 2: Applying Standard English at the Workplace

  • Applying polite language (use of modals –may, could, would)
  • Using correct grammatical construction using modals
  • Awareness of standard English when interacting professionally
  • Non-standard English that should be avoided at the workplace
1.00 Lunch
2:00

Module 3: Using Situational English at the Workplace

  • Giving accurate directions and clear instructions
  • Asking for explanations to ensure clarity of message
  • Expressing opinions and ideas with confidence
  • Presenting information with ease during meetings and discussions
3.45

Module 4: English in Customer Service Situations

  • Building confidence to speak in English with customers
  • Meeting and greeting your customers
  • Asking for relevant information and giving requested information to customers
  • Apologizing and offering explanations to customers
  • Conversing politely on the telephone
5.00

End of Course