Leadership Enhancement & Development during the New Normal

26 Mar, 2021, Webinar Classroom Training

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Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 17 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

 

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA,MIA, Bank Islam, Celcom, Forlife , Malaysian Institute of Arts.

 

Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Webinar Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Getting Ready for the Leadership Challenge
  • Module 2: Improving Employee Productivity through Motivation
  • Module 3: Building Positive and Constructive Communication Skills
INTRODUCTION

The ability to lead effectively for managers is based on a number of key skills. Leaders are required to motivate and inspire subordinates to deliver results and meet organizational objectives. Understanding the demands of being an effective leader to handle a wide range of situations confidently and efficiently is key to leadership excellence.

COURSE LEARNING OUTCOMES (CLO)
  1. Recognise the fundamentals of emotional intelligence in leadership.
  2. Proceed and motivate subordinates to deliver excellent work performance.
  3. Perform by developing skills to build an effective and high- performing team.
  4. Classify by improving communication skills that lead to positive workplace relationships.
  5. Paraphrase and communicate in a constructive manner to achieve the desired outcome.
WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

COURSE OUTLINE
9:00

Module 1: Getting Ready for the Leadership Challenge

  • Analyzing the various leadership styles used in different situations
  • Preparing the leadership mindset – fixed to growth mindset
  • Grasping the basics of effective leadership using impression management
  • Understanding the importance of emotional intelligence in leadership
  • Getting a clear picture of your leadership strengths and weaknesses
10.45

Module 2: Improving Employee Productivity through Motivation

  • Analysing causes of de-motivation and under-performance
  • Understanding and managing employees’ expectations
  • Motivating employees to achieve their full potential
  • Building a high performing team through employee engagement
  • Empowering subordinates for workplace effectiveness
1.00 Lunch
2:00

Module 3: Building Positive and Constructive Communication Skills

  • Identifying the communications barriers of leaders
  • Avoiding the passive and aggressive styles of communication
  • Replacing negative language with positive language
3.45

Cont. Module 3: Building Positive and Constructive Communication Skills

  • Giving accurate and clear work instructions
  • Providing feedback in a constructive and motivating manner
  • Recognizing team members with appropriate praises
5.00

End of Course