Enhancing Personal Productivity & Effectiveness

19 Apr, 2021, Webinar Classroom Training

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Learn from the Best

Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

 

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA,MIA, Bank Islam, Celcom, Forlife , Malaysian Institute of Arts…

 

Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Developing a Positive Attitude through a Mindset Change
  • Module 2: Practicing Better Workplace Attitude and Habits
  • Module 3: Communicating and Building Positive Work Relationships
INTRODUCTION

The ability to work effectively in an organization depends largely on employees’ mindset and attitude. As an employee, it is essential to have the skills to practice work habits that will lead to enhanced productivity. This course focuses on building the positive work attitude and excellent workplace habits.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Changing mindset and attitude for enhanced workplace productivity.
  2. Developing improved workplace attitude and habits.
  3. Understanding and practicing the qualities of a peak performer.
  4. Learning strategies to enhance communication and working relationship.
  5. Communicating effectively with superiors and team members.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Admin Staffs
  • Clerical Personnel
  • Secretaries
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

COURSE OUTLINE
9.00

Module 1: DEVELOPING A POSITIVE ATTITUDE THROUGH A MINDSET CHANGE

  • Understanding the role of mindset in personal productivity
  • Discovering limiting beliefs and empowering beliefs
  • Moving from fixed mind-set to growth mind-set
  • Changing and improving your beliefs using positive talk
  • Getting ready for change of attitude- moving out of the comfort zone
10.45

Module 2: PRACTICING BETTER WORKPLACE ATTITUDE AND HABITS

  • Practicing the qualities of a peak performer - knowledge acquisition, skills enhancement and attitudinal change
  • Developing self-esteem and self-empowerment
  • Practicing timeliness and punctuality for enhanced productivity
  • Reduction of anger, tension and negative stress
  • Practicing ethical and professional work practices
1.00 Lunch
2.00

Module 3: COMMUNICATING AND BUILDING POSITIVE WORK RELATIONSHIPS

  • Understanding the barriers of communication in organizations
  • Using positive and motivating words to enhance positive response
  • Working on your intonation to send the intended message
  • Non-verbal communication – understanding the subtle signs
3.45

Module 3: COMMUNICATING AND BUILDING POSITIVE WORK RELATIONSHIPS (cont.)

  • The role of trust, respect and empathy in communication
  • Maintaining appropriate relationships with team members / /bosses
  • Applying impression management for a positive working relationship
  • Giving and handling feedback constructively to maintain relationships
5.00 End of Course