Developing Professional Business Writing Skills

28-29 Jun, 2021, Virtual Classroom Training

IPA Training is Registered with

Learn from the Best

Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K. Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

 

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel, Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA,MIA, Bank Islam, Celcom, Forlife, Malaysian Institute of Arts, Baker Tilly, Deloitte…

 

Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Grasping Essential Grammar in Business Writing
  • Writing Clear, Correct Sentences and Paragraphs
  • Mastering the Techniques for Effective Writing
  • Writing Impactful E-Mail at Work
  • Producing Effective Customer Correspondence
  • Making Your Writing Look Professional
COURSE OBJECTIVE
Being able to write confidently and professionally in today’s demanding business world is vital for organizational success. This program focuses on a structured approach to writing and the development of techniques and skills that are necessary for effective written communication.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Grasp essential grammar for grammatically correct sentences
  2. Identify and correct the various types of sentence errors
  3. Measure the complexity level of writing using the Fog Index
  4. Use the positive tone for a positive response skillfully
  5. Understand the basic techniques that produce good writing
  6. Avoid unnecessary jargon and use the correct terminology
  7. Write effective e-mail and winning business correspondence
WHO SHOULD ATTEND
  • Secretaries
  • Executives
  • Managers
  • Personnel who is in-charge of report writing or minutes writing
METHODOLOGY
This course will utilize a combination of lectures, discussions, practice sessions and group discussions.
DAY 1
9:00

GRASPING ESSENTIAL GRAMMAR IN BUSINESS WRITING

  • Understanding the importance of subject-verb agreement in sentences
  • Using the correct tenses for message accuracy
  • Applying parallelism to enhance flow and relationship of ideas
  • Analyzing common grammatical errors in business writing
10.45

WRITING CLEAR, CORRECT SENTENCES AND PARAGRAPHS

  • Recognizing incomplete and run-together sentences
  • Connecting ideas and improving flow using transitional words
  • Avoiding repetition and redundancy in writing
  • Measuring the clarity of writing by using the Gunning Fog Index
1:00 Lunch
2:00

MASTERING THE TECHNIQUES FOR EFFECTIVE WRITING

  • Using ABC- accuracy, brevity and clarity- in writing
  • Applying the positive tone for positive impact
  • Eliminating negative language and using positive language
  • Replacing old-fashioned style with the modern style of writing
  • Avoiding jargon and using appropriate terminology in writing
5:00 End of Day 1
DAY 2
9:00

WRITING IMPACTFUL E-MAIL AT WORK

  • Enhancing awareness of e-mail etiquette
  • Eliminating common mistakes when writing e-mail
  • Beginning and ending an e-mail appropriately
  • Using the SMART subject line to reflect the contents of message
  • Writing to the point – conveying the intended message
10.45

PRODUCING EFFECTIVE CUSTOMER

  • Understanding the basic principles of customer correspondence
  • Identifying the various parts of a business letter
  • Using the fully blocked style with open punctuation
  • Starting and ending letters with appropriate phrases
  • Handling complaints positively and professionally
  • Writing letters with customer-centered wording for enhanced effectiveness
1:00 Lunch
2:00

MAKING YOUR WRITING LOOK PROFESSIONAL

  • Avoiding homonyms that confuse the readers
  • Using paragraphs and sub-headings effectively
  • Proof-reading for commonly overlooked errors
  • Applying punctuation effectively and accurately
  • Producing a polished and professional final draft
5:00 End of Course