Building Effective Management & Leadership Skills

26-27 Jul, 2021, Virtual Classroom Training

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Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 17 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

 

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA,MIA, Bank Islam, Celcom, Forlife , Malaysian Institute of Arts…

 

Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Getting Prepared for the New Leadership Role
  • Module 2: Building a High-Performing Team for Enhanced Effectiveness
  • Module 3: Managing and Getting Along with Various Personalities
  • Module 4: Enhancing the Leader’s Communication Skills
  • Module 5: Developing Effective Coaching/ Counselling Skills
  • Module 6: Problem solving and Decision-Making Skills
INTRODUCTION

The ability to lead effectively for managers is based on a number of key skills. Leaders are required to motivate and inspire subordinates to deliver results. Understanding the demands of being an effective leader to handle a wide range of situations confidently and efficiently is key to leadership excellence.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the fundamentals of emotional intelligence in leadership.
  2. Handling various personalities at the workplace for better teamwork.
  3. Motivating subordinates to deliver excellent work performance.
  4. Learning communication skills that lead to enhanced positive workplace relationships.
  5. Analyzing various decision-making and conflict management approaches.
  6. Coaching and counselling effectively for best workplace performance.
WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

DAY 1
9:00

MODULE 1: GETTING PREPARED FOR THE NEW LEADERSHIP ROLE

  • Preparing the leadership mindset – fixed to growth mindset
  • Grasping the basics of effective leadership using impression management
  • Understanding the importance of emotional intelligence for new leaders
  • Getting a clear picture of your leadership strengths and weaknesses
  • The leader’s ability to put himself/ herself in someone else’s shoes
  • Practicing good social skills and building relationships with ease
10.45

MODULE 2: BUILDING A HIGH-PERFORMING TEAM FOR ENHANCED EFFECTIVENESS

  • Why are teams successful or less than successful?
  • Building a high-performing team through leadership and collaboration
  • Motivating employees to achieve their full potential
  • Motivating your team with constructive communication and feedback
  • Empowering subordinates for increased accountability and responsibility
  • Enjoying the benefits of a successful high-performing team
1:00 Lunch
2:00

MODULE 3 – MANAGING AND GETTING ALONG WITH VARIOUS PERSONALITIES

  • Dealing effectively with various types of personalities
  • Embracing and accepting differences in personalities
  • Handling demanding superiors and difficult subordinates using EI
  • Managing senior subordinates with tact and skill
  • Being patient when handling individual differences in personalities
5:00 End of Day 1
DAY 2
9:00

MODULE 4 - ENHANCING THE LEADER’S COMMUNICATION SKILLS

  • Identifying the communications barriers of leaders
  • Avoiding the passive and non-assertive styles of communication
  • Replacing negative language with positive and language
  • Giving feedback in a constructive and motivating manner
  • Recognizing team members with appropriate praises
  • Communicating and presenting ideas confidently during meetings
10.45

MODULE 5 - DEVELOPING EFFECTIVE COACHING/ COUNSELLING SKILLS

  • Understanding coaching and counselling
  • Developing the coaching and mentoring mentality
  • Coaching/Mentoring briefing and feedback communication
  • Practicing active listening skills during counselling sessions
  • Encouraging and supporting constructively during counselling sessions
1:00 Lunch
2:00

MODULE 6 - PROBLEM SOLVING AND DECISION- MAKING SKILLS

  • Understanding decision-making skills
  • Making informed decisions through a step-by-step checklist
  • Developing data-driven decision-making capability
  • Analyzing the causes and forms of workplace challenges
  • Applying the appropriate conflict management style to manage and reduce conflicts
  • Emotional awareness and attitude management as a core conflict resolution skill
  • Building a collaborative environment to resolve conflicts
5:00 End of Course