Building Better Workplace Communication Skills

26 Aug, 2021, Virtual Classroom Training

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Ms K. Yasotha is an experienced corporate trainer in the areas of customer service, business communication, personal development, leadership, public speaking as well as writing skills with 20 years of experience in the training industry. She also served as the Customer Relations Manager for an international organization. In addition, she has published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K. Yasotha, is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals. She is well-known for her practical, dynamic and lively sessions regardless if it is face-to-face or online training. She achieves her objectives and mission through challenging interactive sessions, thus consistently obtaining excellent feedback from her participants.

 

Among the organizations she has trained for are TNB. Astro, Sysmex, Interflour, CPA, MIA, CIMA, Deloitte, Baker Tilly, Affin Bank, RHB, OUB, Sime Darby, SP Setia, Securities Commission, Antah Schindlerand Teleflex to name a few.

 

Ms Yasotha is a certified trainer TESL and holds a B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding Workplace Communication
  • Module 2: Identifying and Overcoming Communication Barriers
  • Module 3: Using Assertive Communication Style at Work
  • Module 4: Paying Attention to Non-verbal Communication
INTRODUCTION
Maintaining healthy workplace relationships requires excellent communication skills which in turn would enhance workplace productivity. This course is designed to address the fundamental skills to communicate effectively.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the importance of effective communication.
  2. Recognizing and overcoming common workplace communication barriers.
  3. Practicing active listening skills for communication effectiveness.
  4. Building confidence to communicate assertively at work.
  5. Having awareness of non-verbal signals and messages.
  6. Being a more effective interpersonal communicator at the workplace.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Personal Assistants
  • Secretaries
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
This course will utilize a combination of lectures, discussions, role plays, group activities and presentations
COURSE CONTENT
9:00

MODULE 1: UNDERSTANDING WORKPLACE COMMUNICATION

  • Understanding the impact of effective and ineffective communication
  • Identifying the main components that contribute to communication effectiveness
  • Analyzing the role of emotional intelligence for successful communication
  • Practicing trust, respect and empathy for better workplace relationships


10.45

MODULE 2: IDENTIFYING AND OVERCOMING COMMUNICATION BARRIERS

  • What is your personal communication barrier?
  • Replacing negative language with positive language
  • Planning and organizing thoughts before communicating
  • Working towards being a better listener
  • Giving praise and feedback in an effective manner
1:00 Lunch
2:00

MODULE 3: USING ASSERTIVE COMMUNICATION STYLE AT WORK

  • Having awareness of the various styles of speaking
  • Communicating the polite and powerful way
  • Dealing with rude and aggressive communicators
  • Using the assertive style to maintain working relationships
  • Building your confidence to be an assertive communicator
3:45

MODULE 4: PAYING ATTENTION TO NON-VERBAL COMMUNICATION

  • Understanding the importance of body language in communication
  • Self-awareness and social awareness of body language
  • Mastering appropriate gestures and posture
  • Reading eye and head signals correctly
  • Being aware of body language to send the correct signals
5:00 End of Course