Online_Seize the Day! Excellent Secretarial & Administration Skills

16 Nov, 2021, Virtual Classroom Training

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Learn from the Best

SINTHANA has over 20 years of work experience with retailing, multinational manufacturing company, and hotel industry. Her experience in quality assurance, human resource management, hospitality and administrative skills has given her the opportunity to realize her passion that is developing human potential. She trains all levels of employees including upper management.

 

She develops training manuals in English and Bahasa Malaysia language and conducts many soft skills programs with particular interests in customer service, business writing, communication, supervisory, office management and language. Her role encompass identify training needs, design contents and conduct training to fit customers’ requirements. She also assesses effectiveness of programs at site.

 

She aims to develop positive attitude and increase staff core competencies in each of her program.

 

She introduces a lot of self-reflection and interactions in her lively programs, and her approach stresses on key points, which is reinforced through role-plays and presentations. She conducts her sessions in English and/or Bahasa Malaysia language.

 

Sinthana In-house programs clients include; Exxon Mobil, MMC Oil and Gas Sdn Bhd, Northgate Arinso, IBM, Siemens, Hewlett Packard, Panasonic, Pembangunan Sumber Manusia Berhad (HRDF), TUDM (Tentera Udara DiRaja Malaysia), Jabatan Perkhidmatan Awam, Putrajaya, Construction Industry Development Berhad, Maju Holdings Berhad, L’oreal, DHL, Bank Negara, RHB Bank, I-Perintis Sdn Bhd, Infineon, Proton Casting Sdn Bhd, Sumirubber, Rohas Euco Industries, Elektrisola, Westports, Safeguards, Spansion, Telekom, Universiti Tenaga Nasional, Philip Morris, Pioneer, Hertz, Finisar, Celestica, Scope, SCICOM Academy, Tanjong PLC, eHomemakers (Non-Governmental Organization), Malaysia Airports (Niaga) Sdn Bhd, Ford, Mazda, Sanyo Sdn Bhd, Ferringhi Beach Hotel etc.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • The Office and You
  • Roles and Responsibilities
  • Professional Image and Courtesies
  • Interpersonal and Communication Skills
  • Time Management
  • Professional Telephone Etiquette
INTRODUCTION

The speed of change is increasing. The momentum of work is getting faster. Employees must change to a similar rate to reach organization’s goals. Let them understand why this is so and how they can reach their highest potential ever imagined.

 

The objective of this course is to impart important skills and knowledge required for secretaries and administrative assistants through learning the much needed techniques, and use them effectively to achieve company’s goals and produce positive results.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Projecting a professional image for the company and for oneself.
  2. Communicating professionally with confidence and giving constructive feedback.
  3. Being effective in carrying out planned daily tasks within a timeframe.
  4. Handling calls in a courteous and professional manner.
WHO SHOULD ATTEND
Secretaries, administrative assistants, personal assistants, clerks and support staff
METHODOLOGY
Lecture, Slide share, Brainstorm, Info sharing, Quiz, Discussion and Case studies
COURSE CONTENT
9:00

THE OFFICE AND YOU

  • Functions of an office
  • Challenges at workplace
 

ROLES AND RESPONSIBILITIES

  • Responsibilities vs tasks
  • Essential skills at workplace
  • Positive qualities of an employee
10.45

PROFESSIONAL IMAGE AND COURTESIES

  • First impression
  • Proper dress code and personal appearance
  • Greetings and introductions
1:00 Lunch
2:00

INTERPERSONAL AND COMMUNICATION SKILLS

  • Johari’s Window – understanding oneself
  • Communication process
  • Effective listening skills
  • Giving constructive feedback
 

TIME MANAGEMENT

  • Plan your daily activities
  • Prioritize, schedule and avoid time wasters
  • Important vs Urgent tasks
  • Follow-up
  • Set SMART goals
3:45

PROFESSIONAL TELEPHONE ETIQUETTE

  • Incoming Calls
  • Outgoing Calls
  • Transferring Calls
  • On hold
  • Taking Message
5:00 End of Course