Advanced Supervisory Development Skills

22-23 Dec, 2021, Virtual Classroom Training

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Dr. V. THANABALAN VELLOO has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful training consultant; he is also skilled in management and leadership of organizations.

 

Dr. Thanabalan has much experience in manufacturing operations and has held various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

 

While working in the manufacturing sector, he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development.

 

Dr. Thanabalan completed his PhD in 2013 in the area of training transfer.

 

To date Dr. Thanabalan has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management/ improvement. He has conducted training programs in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd, Top Glove etc.

 

He has also provided quality trainings to more than 5000 clients over the past ten years.

 

Dr. Thanabalan is a versatile and bilingual training consultant; his fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace conditions. He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs.

 

His participants always receive enhanced benefits and impactful results from his training programmes because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1 : Introduction to Supervision and Management – Your Role
  • Module 2 : How Value, Attittude and Behavior Determine Organisation Excellence
  • Module 3 : Challenges in Supervision
  • Module 4 : Supervisory Skills
  • Module 5 : Leadership Styles
  • Module 6 : Managing Workers Performance
  • Module 7 : Developing Subordinates Ability
  • Module 8 : Managing Difficult Workers
INTRODUCTION

Your Supervisors today are the frontline leaders of tomorrow. Developing your Supervisors mean creating a winning team to meet and translate customers’ needs into actions, build productive internal and external relationship and help the organization achieve its objectives.

 

Supervisors are the vital link between management, customers and front-liners. Therefore, it is essential that Supervisors are equipped with the right skills to prepare them for the future challenges, assume leadership roles, continually seek ways to improve the way they work in line with your company’s mission, business direction for the new millennium and demonstrate a thorough understanding of customers’ business needs. Enhancing and broadening your Supervisors’ skills and mind set will develop their people and technical skills “on-the-job”. SUPERVISION! That is what Supervisors must possess to face the challenges of change and have the leading edge.

COURSE LEARNING OUTCOMES (CLO)
  1. Distinguish Supervisor’s understanding of their roles and responsibilities as a change agent.
  2. Identify how Supervisors’ leadership styles influence employees’ attitude and organization culture.
  3. Comply with employees’ commitment through effective communication and the company’s competitive edge.
  4. Describe skills to manage difficult employees, grievance, discipline and work related problems.
  5. Show better perfomance as a supervisor.
  6. Learning how to diagnose the current performance gap and set new performance standards.
  7. Learning and applying proven and time-tested planning and control skills.
WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
METHODOLOGY
  • Interactive Lectures
  • Case Studies
  • Group discussions
  • Group Exercises
DAY 1
9:00

MODULE 1 : INTRODUCTION TO SUPERVISION AND MANAGEMENT – YOUR ROLE

  • Who is a supervisor and the roles of a supervisor
  • The 4 responsibilities of a supervisor
  • How management look at Supervisors – managing the resources and meetings and exceeding customers’ requirements in today’s context
  • The importance of effective supervision in today’s organization
  • The difference between effective and ineffective Supervision
  • Understanding subordinates’ and superiors’ expectation
  • The advantages and goals of effective leadership and supervisory skills
  • The benefits of supervision in aspects of
    - Cost
    - Quality
    - Speed
    - Flexibility
    - Dependability
  • Activity 1: Discussion/Case study
10.45

MODULE 2 : HOW VALUE, ATTITUDE AND BEHAVIOR DETERMINE ORGANISATION EXCELLENCE

  • The supervision process
  • Why Supervisors become unorganized?
  • How to lead and manage workers
  • Working effectively and getting yourself organized
  • Employees’ attitude and work culture
  • Defining difficult employee and categorizing them
  • 6 reasons employee do not perform up to standard
  • Handling difficult workers based on human factors such as motivation, and achievement.
  • Conflicting values that affect Supervisors’ leadership
  • Team building
  • Activity 2: Group discussion / case study
1:00 Lunch
2:00

MODULE 3 : CHALLENGES IN SUPERVISION

  • Measuring and managing Productivity
  • Quality control and improvement
  • Problem solving and decision making
  • Continuous improvement
  • Managing change effectively
  • Interpersonal relationship
  • Activity 3: Case study
3:45

MODULE 4 : SUPERVISORY SKILLS

  • The three Conflict resolution approaches
  • Technical expertise as against human skills
  • Situational leadership and the 4 leadership styles
  • Managing resources effectively
  • Time management
  • Activity 4 : Role play
5:00 End of Day 1
DAY 2
9:00

MODULE 5 : LEADERSHIP STYLES

  • Leadership styles and how it influences workers
  • Motivation
  • Discipline and employee management
  • Communication at work – why messages often fail to get through “The Barriers”
  • Advantages of effective communication
  • 3 great work habits worth developing
  • Activity 5 : Role play/Case study
10.45 MODULE 6: MANAGING WORKERS PERFORMANCE
  • Setting goals
  • Understanding what is motivation
  • Motivating yourself and the workers
  • Observe and give feedbacks
  • Identify supervisors authority
  • Understanding authority, responsibility and accountability
  • Managing oneself before managing their subordinates
  • Activity 6: Group discussion
1:00 Lunch
2:00

MODULE 7: DEVELOPING SUBORDINATES ABILITY

  • Conduct performance appraisal
  • Address performance problems
  • Determining succession plan
  • Delegation/ Empowerment
  • Effective communication and negotiation skills
  • Develop productive supervisors
  • Techniques in productivity improvement
  • Activity 7: Case study
3:45

MODULE 8 : MANAGING DIFFICULT WORKERS

  • Who Are difficult workers
  • What causes employees to become difficult
  • Techniques in handling difficult workers
  • Steps in Coaching employees
  • Strategies in Counseling employees
  • Delegating and empowerment
  • Activity 8; Role Play
  • Summarize and recap session
  • Participants action plan and commitment
5:00 End of Course