Leadership Enhancement & Development during the New Normal

27 Sep, 2021, Virtual Classroom Training

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Ms K. Yasotha is an experienced corporate trainer in the areas of customer service, business communication, personal development, leadership, public speaking as well as writing skills with 20 years of experience in the training industry. She also served as the Customer Relations Manager for an international organization. In addition, she has published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K. Yasotha,is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals. She is well-known for her practical, dynamic and lively sessions regardless if it is face-to-face or online training. She achieves her objectives and mission through challenging interactive sessions, thus consistently obtaining excellent feedback from her participants.

 

Among the organizations she has trained for are TNB. Astro, Sysmex, Interflour, CPA, MIA, CIMA, Deloitte, Baker Tilly, Affin Bank, RHB, OUB, Sime Darby, SP Setia, Securities Commission, Antah Schindlerand Teleflex to name a few.

 

Ms Yasotha is a certified trainer TESL and holds a B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Getting Ready for the Leadership Challenge
  • Module 2: Improving Employee Productivity through Motivation
  • Module 3: Building Positive and Constructive Communication Skills
INTRODUCTION

The ability to lead effectively for managers is based on a number of key skills. Leaders are required to motivate and inspire subordinates to deliver results and meet organizational objectives. Understanding the demands of being an effective leader to handle a wide range of situations confidently and efficiently is key to leadership excellence.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the fundamentals of emotional intelligence in leadership.
  2. Motivating subordinates to deliver excellent work performance.
  3. Developing skills to build an effective and high-performing team.
  4. Improving communication skills that lead to positive workplace relationships.
  5. Communicating in a constructive manner to achieve the desired outcome.
WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

COURSE OUTLINE
9:00

Module 1: Getting Ready for the Leadership Challenge

  • Analyzing the various leadership styles used in different situations
  • Preparing the leadership mindset – fixed to growth mindset
  • Grasping the basics of effective leadership using impression management
  • Understanding the importance of emotional intelligence in leadership
  • Getting a clear picture of your leadership strengths and weaknesses
10.45

Module 2: Improving Employee Productivity through Motivation

  • Analysing causes of de-motivation and under-performance
  • Understanding and managing employees’ expectations
  • Motivating employees to achieve their full potential
  • Building a high performing team through employee engagement
  • Empowering subordinates for workplace effectiveness
1.00 Lunch
2:00

Module 3: Building Positive and Constructive Communication Skills

  • Identifying the communications barriers of leaders
  • Avoiding the passive and aggressive styles of communication
  • Replacing negative language with positive language
3.45

Cont. Module 3: Building Positive and Constructive Communication Skills

  • Giving accurate and clear work instructions
  • Providing feedback in a constructive and motivating manner
  • Recognizing team members with appropriate praises
5.00

End of Course