Developing Effective Workplace Communication Skills for Executives

13-14 Dec, 2021, Virtual Classroom Training

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Ms K.Yasotha is an experienced corporate trainer in the areas of customer service, business communication, personal development, leadership, public speaking as well as writing skills with 20 years of experience in the training industry. She also served as the Customer Relations Manager for an international organization. In addition, she has published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K.Yasotha,is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals. She is well-known for her practical, dynamic and lively sessions regardless if it is face-to-face or online training. She achieves her objectives and mission through challenging interactive sessions, thus consistently obtaining excellent feedback from her participants.

 

Among the organizations she has trained for are TNB. Astro, Sysmex, Interflour, CPA, MIA, CIMA, Deloitte, Baker Tilly, Affin Bank, RHB, OUB, Sime Darby, SP Setia, Securities Commission, Antah Schindlerand Teleflex to name a few.

 

Ms Yasotha is a certified trainer TESL and holds a B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding the Impact of Effective Workplace Communication
  • Module 2: Identifying and Overcoming Communication Barriers
  • Module 3: Practicing Persuasive and Influencing Communication
  • Module 4: Using Assertive Communication Style at Work
  • Module 5: Paying Attention to Non-verbal Communication
  • Module 6: Managing Conflicts Effectively to Maintain Workplace Relationships
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the role of effective workplace communication.
  2. Identifying and overcoming communication barriers.
  3. Realizing the importance of active listening skills in communication.
  4. Practicing assertive communication to build relationships.
  5. Having awareness of non-verbal communication.
  6. Mastering persuasive communication for better outcomes.
  7. Being a more effective interpersonal communicator at work.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Personal Assistants
  • Secretaries
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
This course will utilize a combination of lectures, discussions, role plays, group activities and presentations.
DAY 1
9:00

Module 1| UNDERSTANDING THE IMPACT OF EFFECTIVE WORKPLACE COMMUNICATION

  • Defining effective workplace communication
  • Functions of interpersonal communication at work
  • Identifying the main components that contribute to communication effectiveness
  • Does a positive attitude play a part in effective communication?
  • The role of emotional intelligence in communication effectiveness
  • Practicing trust, respect and empathy in communication
10.45

Module 2|IDENTIFYING AND OVERCOMING COMMUNICATION BARRIERS

  • What is your personal communication barrier?
  • How to communicate with confidence in difficult situations
  • Differentiating intention and perception
  • Planning and organizing thoughts before communicating
  • Improving, initiating and encouraging feedback
1:00 Lunch
2:00

Module 3 |PRACTICING PERSUASIVE AND INFLUENCING COMMUNICATION

  • Defining influential and persuasive communication
  • Establishing your communication objectives and intention
  • Turning negative communication to positive communication
  • Using impressive persuasive skills in negotiations
  • Practicing the art of convincing communication
5:00 End of Day 1
DAY 2
9:00

Module 4 | USING ASSERTIVE COMMUNICATION STYLE AT WORK

  • Understanding passive, aggressive and assertive styles of communication
  • Communicating the polite and powerful way
  • Dealing with rude and aggressive communicators
  • Using assertive communication to maintain relationships
  • Building your confidence to be an assertive communicator


10.45

Module 5 | PAYING ATTENTION TO NON-VERBAL COMMUNICATION

  • Understanding the role of body language in communication
  • Mastering appropriate gestures and posture
  • Reading eye and head signals correctly
  • Avoiding inappropriate body language that affects communication
  • Being aware of body language to send the correct signals
  • Awareness of body language during presentations
1:00 Lunch
2:00

Module 6 | MANAGING CONFLICTS EFFECTIVELY TO MAINTAIN WORKPLACE RELATIONSHIPS

  • Why do conflicts happen at the workplace?
  • Communication styles that lead to conflicts
  • Managing emotions and avoiding escalating words during conflicts
  • Five conflict management strategies – which approach works?
  • Using the appropriate conflict management skill in different situations
5:00 End of Course