Creative Problem Solving & Decision Making Skills

25 Oct, 2021, Virtual Classroom Training

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Learn from the Best

DR. V. THANABALAN VELLOO has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful training consultant; he is also skilled in management and leadership of organizations.

 

Dr Thanabalan has much experience in manufacturing operations and has held various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

 

While working in the manufacturing sector, he pursued an MBA program with University Kebangsaan Malaysia, majoring in General his MBA in 1998 and also due to his passion for training, he switched his career to Training and development.

 

Dr Thanabalan completed his PhD in 2013 in the area of training transfer.

 

To date Dr Thanabalan has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management/improvement. He has conducted training programs in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd, Top Glove etc. He has also provided quality trainings to more than 5000 clients over the past ten years.

 

Dr Thanabalan is a versatile and bilingual training consultant; his fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace conditions. He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs.

 

His participants always receive enhanced benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Introduction to Operations Problem Solving
  • Module 2: Problem Recognition and Analysis
  • Module 3 : Creative Problem Solving
  • Module 4 : 7 Steps to Decision Making Process
INTRODUCTION

Learn a “how-to” process for solving compelling problems at work!

Problem - this aspect of decision making focuses on defining the right problem, so that you don’t work on the wrong thing. Bridge the gap between present challenges and desired solutions with a step-by-step method you can apply to meet whatever difficulties come your way.

 

This unique course invites you to bring at least one in-depth workplace problem with you. You, your course leader and fellow participants will look at viable solution options...from their feasibility to the issues involved...and map out an implementation plan to take you from where you are to where you want to be.

 

Discover how to use this process to go from ordinary to extraordinary performance. How to creatively brainstorm solutions and face obstacles from a whole new perspective.

 

In our present work environment, where time and resources are tight, this course offers you the answers you need to perform at your best.

COMPETENCIES STANDARD
  • Able to identify and solve operational problems
  • Able to collect data and analyse them
  • Able to analyze alternative solutions to problems
  • Able to select a best course of action to solve a problem
  • Able to look at problems as opportunities to create improvement
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Practicing the essence of creative problem-solving.
  2. Understanding a seven-step rational problem-solving method.
  3. Taking the lessons learned back to the office for effective implementation.
  4. Being able to work on exploring a “real-work” problem and walking away with a dynamic solution.
  5. Defining your problem to understand its roots and how to best rise above the circumstances.
  6. Gaining a problem solving method that drives continuous improvement.
  7. Managing time productively and improving productivity.
WHO SHOULD ATTEND
Non executives, supervisors, and line leaders looking for an effective problem solving process.
METHODOLOGY
Interactive & theoretical sessions shall be followed by practical and general discussions, as well as case studies. Course materials shall be professionally designed for ease of understanding and application.
COURSE CONTENT
9:00

Module 1: INTRODUCTION TO OPERATIONS PROBLEM SOLVING

  • Definition of a problem
  • Objectives of a problem solution
  • Practical application in problem solving
  • Problem recognition
  • Types of operations problem.
  • Difference between a problem and a symptom
  • Constraints of the problem
  • Barriers to problem solving
  • Q & A
10.45

Module 2: PROBLEM RECOGNITION AND ANALYSIS

  • Problem solving essentials
  • Data collection process
  • Application of fish bone analysis
  • Tools used in operations problem solving
  • Develop alternatives
  • Weigh alternatives
  • Rate each alternative
  • Select the best alternative
  • Q & A
1:00 Lunch
2:00

Module 3: CREATIVE PROBLEM SOLVING

  • Systematic step by step approach to problem solving
  • Advantages of systematic problem solving
  • How to find solutions
  • Sorting out the best solution
  • Cause analysis
  • The plan of action
  • Questioning skills
  • Identifying contingencies
3:30

Module 4: 7 STEPS TO DECISION MAKING PROCESS

  • Identify the problem
  • Determine the causes
  • Find alternatives
  • Choose best alternative
  • Implement solution
  • Measure results
  • Take corrective actions
  • Implementing decisions made
5:00 End of Course