Conversational & Business Writing Skills with Good Grammar

14-15 Dec, 2021, Virtual Classroom Training

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Learn from the Best

SINTHANA has over 20 years of work experience with retailing, multinational manufacturing company, and hotel industry. Her experience in quality assurance, human resource management, hospitality and administrative skills has given her the opportunity to realize her passion that is developing human potential. She trains all levels of employees including upper management.

 

She develops training manuals in English and Bahasa Malaysia language and conducts many soft skills programs with particular interests in customer service, business writing, communication, supervisory, office management and language. Her role encompass identify training needs, design contents and conduct training to fit customers’ requirements. She also assesses effectiveness of programs at site.

 

She aims to develop positive attitude and increase staff core competencies in each of her program.

 

She introduces a lot of self-reflection and interactions in her lively programs, and her approach stresses on key points, which is reinforced through role-plays and presentations. She conducts her sessions in English and/or Bahasa Malaysia language.

 

Sinthana In-house programs clients include; Exxon Mobil, MMC Oil and Gas Sdn Bhd, Northgate Arinso, IBM, Siemens, Hewlett Packard, Panasonic, Pembangunan Sumber Manusia Berhad (HRDF), TUDM (Tentera Udara DiRaja Malaysia), Jabatan Perkhidmatan Awam, Putrajaya, Construction Industry Development Berhad, Maju Holdings Berhad, L’oreal, DHL, Bank Negara, RHB Bank, I-Perintis Sdn Bhd, Infineon, Proton Casting Sdn Bhd, Sumirubber, Rohas Euco Industries, Elektrisola, Westports, Safeguards, Spansion, Telekom, Universiti Tenaga Nasional, Philip Morris, Pioneer, Hertz, Finisar, Celestica, Scope, SCICOM Academy, Tanjong PLC, eHomemakers (Non-Governmental Organization), Malaysia Airports (Niaga) Sdn Bhd, Ford, Mazda, Sanyo Sdn Bhd, Ferringhi Beach Hotel etc.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Phoebe,
M - 019 363 7822
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Communication and You
  • My Communication Style
  • Written & Spoken Alert!
  • Business Interactions - What do you say and how do you say it?
  • Fundamentals of Effective Business Writing
  • Business Essentials: Format
  • Parts of Business Correspondences
  • Forms of Business Writing
  • Four Points Structure & Phrases to Use
  • Language Skills for Effective Writing
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the importance of proper grammar in business communication and writing skills.
  2. Acquiring skills to communicate clearly in writing and speaking.
  3. Avoiding common mistakes in writing and speaking.
  4. Understanding the latest format, techniques and words used in business writings.
WHO SHOULD ATTEND
Administrators, Secretaries, Personal Assistants, Clerks, Supervisors, Officers
METHODOLOGY
Presentation, Slide share, Brainstorm, Critical Thinking Discussion, Info Sharing, Role-Play and Case studies
DAY 1 - EFFECTIVE COMMUNICATION SKILLS
9:00

COMMUNICATION AND YOU

  • Workplace communication
    ~ Spoken and written language
  • Common barriers to good communication
  • Understanding communication process
  • Power language - grammar, spelling, punctuation marks, choice of words, sentence structure


10.30

MY COMMUNICATION STYLE

  • Building confidence
    ~ Tips to improve verbal communication skills
  • Non-verbal communication
    ~ Body language
  • Active listening and paraphrase
1:00 Lunch
2:00

WRITTEN AND SPOKEN ALERT!

  • Common grammar mistakes
  • Active and passive voice
  • Word choice
  • Sentence structure
  • Common misspelled words
  • Punctuation marks
  • Pronunciation
3:45

BUSINESS INTERACTIONS - WHAT DO YOU SAY AND HOW DO YOU SAY IT?

  • Meet and greet
  • Not understanding a request
  • Accept and reject
  • Ask questions politely
  • Give and respond to clear instructions and directions
  • Give and respond to compliments
  • Give constructive feedback
5:00 End of Course
DAY 2 - BUSINESS WRITING SKILLS
9:00

FUNDAMENTALS OF EFFECTIVE BUSINESS WRITING

  • Readership: who is going to read this and why?
  • Objectives: what do you want the outcome to be?
    ~ To inform? To request? To respond
  • Planning: decide what to say, in what order and what to leave out
  • Structure: introduction, body and closing
    ~ Tone: formality and friendliness, courteous, natural and sincere
  • Style: KISS principle
 

BUSINESS ESSENTIALS: FORMAT

  • Letterhead
  • Full blocked style
  • Continuation page
  • Open punctuation
10.30

PARTS OF BUSINESS CORRESPONDENCES

  • Reference, date, inside address
  • Salutation
  • Heading
  • Complimentary close
  • Name of sender and designation
  • Enclosures
1:00 Lunch
2:00

FORMS OF BUSINESS WRITING

  • Electronic Mail
  • Letters
 

FOUR POINTS STRUCTURE & PHRASES TO USE

  • Introduction
  • Details
  • Action/Response
  • Close
3:45

LANGUAGE SKILLS FOR EFFECTIVE WRITING

  • Old Fashion Expressions – phrases to avoid
  • Useful Expressions – phrases to use
  • Proofread and Edit
5:00 End of Course