Speaking English With Confidence at the Workplace

21 Mar, 2022, Remote Online Training - Public

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Ms K. Yasotha is an experienced corporate trainer in the areas of customer service, business communication, personal development, leadership, public speaking as well as writing skills with 20 years of experience in the training industry. She also served as the Customer Relations Manager for an international organization. In addition, she has published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K. Yasotha,is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals. She is well-known for her practical, dynamic and lively sessions regardless if it is face-to-face or online training. She achieves her objectives and mission through challenging interactive sessions, thus consistently obtaining excellent feedback from her participants.

 

Among the organizations she has trained for are TNB. Astro, Sysmex, Interflour, CPA, MIA, CIMA, Deloitte, Baker Tilly, Affin Bank, RHB, OUB, Sime Darby, SP Setia, Securities Commission, Antah Schindlerand Teleflex to name a few.

 

Ms Yasotha is a certified trainer TESL and holds a B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Remote Online Training - Public

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding the Basics of English Grammar
  • Module 2: Applying Standard English at the Workplace
  • Module 3: Using Situational English at the Workplace
  • Module 4: English in Customer Service Situations
INTRODUCTION

This program provides participants with opportunities to improve their English language skills to a level that they are confident to speak English with ease.

COURSE LEARNING OUTCOMES (CLO)
  1. Identify the rules of grammar in spoken and written English.
  2. Use English effectively in various workplace situations.
  3. React and able to speak confidently when dealing with internal and external customers.
  4. Write simple, polite and effective e-mail with ease and confidence.
  5. Classify and able to use appropriate tone in spoken communication.
  6. Able to avoid non-standard English in professional workplace situations.
WHO SHOULD ATTEND
  • Secretaries
  • Executives
  • Managers
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

COURSE CONTENT
9:00

Module 1: Understanding the Basics of English Grammar

  • The basics of subject and verb agreement
  • Forming regular and irregular verbs
  • Correct usage of present, past and future tenses
  • Rules for forming plural nouns
  • Grasping prepositions of time and place
10.45

Module 2: Applying Standard English at the Workplace

  • Applying polite language (use of modals –may, could, would)
  • Using correct grammatical construction using modals
  • Awareness of standard English when interacting professionally
  • Non-standard English that should be avoided at the workplace
1.00 Lunch
2:00

Module 3: Using Situational English at the Workplace

  • Giving accurate directions and clear instructions
  • Asking for explanations to ensure clarity of message
  • Expressing opinions and ideas with confidence
  • Presenting information with ease during meetings and discussions
3.45

Module 4: English in Customer Service Situations

  • Building confidence to speak in English with customers
  • Meeting and greeting your customers
  • Asking for relevant information and giving requested information to customers
  • Apologizing and offering explanations to customers
  • Conversing politely on the telephone
5.00

End of Course