Developing Excellent Leadership & Communication Skills

27 May, 2022, Remote Online Training - Public

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Ms K. Yasotha is an experienced corporate trainer in the areas of customer service, business communication, personal development, leadership, public speaking as well as writing skills with 20 years of experience in the training industry. She also served as the Customer Relations Manager for an international organization. In addition, she has published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

Ms K. Yasotha, is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals. She is well-known for her practical, dynamic and lively sessions regardless if it is face-to-face or online training. She achieves her objectives and mission through challenging interactive sessions, thus consistently obtaining excellent feedback from her participants.

Among the organizations she has trained for are TNB. Astro, Sysmex, Interflour, CPA, MIA, CIMA, Deloitte, Baker Tilly, Affin Bank, RHB, OUB, Sime Darby, SP Setia, Securities Commission, Antah Schindlerand Teleflex to name a few.

Ms Yasotha is a certified trainer TESL and holds a B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Remote Online Training - Public

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding and Developing Strategic Leadership
  • Module 2: Enhancing Excellent Leadership Communication Skills
INTRODUCTION
Strategic leadership and excellent communication skills are vital for the success of a leader in any organization. This course focusses on the vital aspects that are required for the development of successful leader.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the requirements of a strategic leader.
  2. Identifying various leadership styles and the impact of each style.
  3. Practicing & motivating leadership to encourage team members.
  4. Giving clear and accurate work instruction for better team results.
  5. Learning communication skills that lead to excellent relationships.
  6. Providing, encouraging and motivating feedback to team members.
  7. Enhancing team engagement skills for better rapport and support..
WHO SHOULD ATTEND
  • Managers
  • Team Leaders
  • Executives
  • Supervisors
METHODOLOGY
This course will utilize a combination of lectures, discussions, practice sessions and group discussions
COURSE CONTENT
9:00

Module 1: Understanding and Developing Strategic Leadership

  • Understanding the impact of poor and excellent leadership
  • Recognizing the various styles of leadership in an organization
  • Differentiating tactical and strategic leadership
  • Inculcating the qualities of a strategic leader for leadership success

 


10.45

(cont.)Module 1: Understanding and Developing Strategic Leadership

  • Setting the right expectations for better team support
  • Giving support to achieve team goals and objectives
  • Being a good role model to the team by displaying relevant qualities
  • Influencing the team positively to drive continuous improvement.

 

1:00 Lunch
2:00

Module 2: Enhancing Excellent Leadership Communication Skills

  • Understanding the importance of leadership communication skills
  • Identifying the communication barriers of leaders
  • Working towards being a better listener as a leader
  • Practicing assertive communication for enhanced workplace relationships
  • Communicating with the team in a polite and professional way

 

3:45

(cont.) Module 2: Enhancing Excellent Leadership Communication Skills

  • Giving feedback in a constructive and motivating manner
  • Planning and organizing thoughts before expressing yourself
  • Recognizing team members with effective praises
  • Communicating clearly with team members for better understanding
  • Creating better engagement with the team memberst

 

5:00 End of Course