(MC) Advanced Supervisory Development Skills

22-23 Sep, 2022, Dorsett Kuala Lumpur

IPA Training is Registered with

Venue Details

Dorsett Kuala Lumpur
Dorsett Kuala Lumpur, 172 Jalan Imbi, 55100 Kuala Lumpur,, Malaysia

https://www.dorsetthotels.com/en/dorsett-kuala-lumpur/index.html


Phone : 03 2716 1000
Fax : 03 2715 5000

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Module 1 : Introduction to Supervision and Management – Your Role
  • Module 2 : How Value, Attittude and Behavior Determine Organisation Excellence
  • Module 3 : Challenges in Supervision
  • Module 4 : Supervisory Skills
  • Module 5 : Leadership Styles
  • Module 6 : Managing Workers Performance
  • Module 7 : Developing Subordinates Ability
  • Module 8 : Managing Difficult Workers
INTRODUCTION

Your Supervisors today are the frontline leaders of tomorrow. Developing your Supervisors mean creating a winning team to meet and translate customers’ needs into actions, build productive internal and external relationship and help the organization achieve its objectives.

 

Supervisors are the vital link between management, customers and front-liners. Therefore, it is essential that Supervisors are equipped with the right skills to prepare them for the future challenges, assume leadership roles, continually seek ways to improve the way they work in line with your company’s mission, business direction for the new millennium and demonstrate a thorough understanding of customers’ business needs. Enhancing and broadening your Supervisors’ skills and mind set will develop their people and technical skills “on-the-job”. SUPERVISION! That is what Supervisors must possess to face the challenges of change and have the leading edge.

COURSE LEARNING OUTCOMES (CLO)
  1. Distinguish Supervisor’s understanding of their roles and responsibilities as a change agent.
  2. Identify how Supervisors’ leadership styles influence employees’ attitude and organization culture.
  3. Comply with employees’ commitment through effective communication and the company’s competitive edge.
  4. Describe skills to manage difficult employees, grievance, discipline and work related problems.
  5. Show better perfomance as a supervisor.
  6. Learning how to diagnose the current performance gap and set new performance standards.
  7. Learning and applying proven and time-tested planning and control skills.
WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
METHODOLOGY
  • Interactive Lectures
  • Case Studies
  • Group discussions
  • Group Exercises
DAY 1
9:00

MODULE 1 : INTRODUCTION TO SUPERVISION AND MANAGEMENT – YOUR ROLE

  • Who is a supervisor and the roles of a supervisor
  • The 4 responsibilities of a supervisor
  • How management look at Supervisors – managing the resources and meetings and exceeding customers’ requirements in today’s context
  • The importance of effective supervision in today’s organization
  • The difference between effective and ineffective Supervision
  • Understanding subordinates’ and superiors’ expectation
  • The advantages and goals of effective leadership and supervisory skills
  • The benefits of supervision in aspects of
    - Cost
    - Quality
    - Speed
    - Flexibility
    - Dependability
  • Activity 1: Discussion/Case study
10.45

MODULE 2 : HOW VALUE, ATTITUDE AND BEHAVIOR DETERMINE ORGANISATION EXCELLENCE

  • The supervision process
  • Why Supervisors become unorganized?
  • How to lead and manage workers
  • Working effectively and getting yourself organized
  • Employees’ attitude and work culture
  • Defining difficult employee and categorizing them
  • 6 reasons employee do not perform up to standard
  • Handling difficult workers based on human factors such as motivation, and achievement.
  • Conflicting values that affect Supervisors’ leadership
  • Team building
  • Activity 2: Group discussion / case study
1:00 Lunch
2:00

MODULE 3 : CHALLENGES IN SUPERVISION

  • Measuring and managing Productivity
  • Quality control and improvement
  • Problem solving and decision making
  • Continuous improvement
  • Managing change effectively
  • Interpersonal relationship
  • Activity 3: Case study
3:45

MODULE 4 : SUPERVISORY SKILLS

  • The three Conflict resolution approaches
  • Technical expertise as against human skills
  • Situational leadership and the 4 leadership styles
  • Managing resources effectively
  • Time management
  • Activity 4 : Role play
5:00 End of Day 1
DAY 2
9:00

MODULE 5 : LEADERSHIP STYLES

  • Leadership styles and how it influences workers
  • Motivation
  • Discipline and employee management
  • Communication at work – why messages often fail to get through “The Barriers”
  • Advantages of effective communication
  • 3 great work habits worth developing
  • Activity 5 : Role play/Case study
10.45 MODULE 6: MANAGING WORKERS PERFORMANCE
  • Setting goals
  • Understanding what is motivation
  • Motivating yourself and the workers
  • Observe and give feedbacks
  • Identify supervisors authority
  • Understanding authority, responsibility and accountability
  • Managing oneself before managing their subordinates
  • Activity 6: Group discussion
1:00 Lunch
2:00

MODULE 7: DEVELOPING SUBORDINATES ABILITY

  • Conduct performance appraisal
  • Address performance problems
  • Determining succession plan
  • Delegation/ Empowerment
  • Effective communication and negotiation skills
  • Develop productive supervisors
  • Techniques in productivity improvement
  • Activity 7: Case study
3:45

MODULE 8 : MANAGING DIFFICULT WORKERS

  • Who Are difficult workers
  • What causes employees to become difficult
  • Techniques in handling difficult workers
  • Steps in Coaching employees
  • Strategies in Counseling employees
  • Delegating and empowerment
  • Activity 8; Role Play
  • Summarize and recap session
  • Participants action plan and commitment
5:00 End of Course