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Conversational & Business Writing Skills with Good Grammar

26-27 Jul, 2022, Pullman Kuala Lumpur Bangsar

IPA Training is Registered with

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya, Tower 3, 59200 Kuala Lumpur, - 59200

Click For Hotel Location


Phone : 03-2298 1888
Fax : 03-2298 1999

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Communication and You
  • My Communication Style
  • Written & Spoken Alert!
  • Business Interactions - What do you say and how do you say it?
  • Fundamentals of Effective Business Writing
  • Business Essentials: Format
  • Parts of Business Correspondences
  • Forms of Business Writing
  • Four Points Structure & Phrases to Use
  • Language Skills for Effective Writing
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the importance of proper grammar in business communication and writing skills.
  2. Acquiring skills to communicate clearly in writing and speaking.
  3. Avoiding common mistakes in writing and speaking.
  4. Understanding the latest format, techniques and words used in business writings.
WHO SHOULD ATTEND
Administrators, Secretaries, Personal Assistants, Clerks, Supervisors, Officers
METHODOLOGY
Presentation, Slide share, Brainstorm, Critical Thinking Discussion, Info Sharing, Role-Play and Case studies
DAY 1 - EFFECTIVE COMMUNICATION SKILLS
9:00

COMMUNICATION AND YOU

  • Workplace communication
    ~ Spoken and written language
  • Common barriers to good communication
  • Understanding communication process
  • Power language - grammar, spelling, punctuation marks, choice of words, sentence structure


10.30

MY COMMUNICATION STYLE

  • Building confidence
    ~ Tips to improve verbal communication skills
  • Non-verbal communication
    ~ Body language
  • Active listening and paraphrase
1:00 Lunch
2:00

WRITTEN AND SPOKEN ALERT!

  • Common grammar mistakes
  • Active and passive voice
  • Word choice
  • Sentence structure
  • Common misspelled words
  • Punctuation marks
  • Pronunciation
3:45

BUSINESS INTERACTIONS - WHAT DO YOU SAY AND HOW DO YOU SAY IT?

  • Meet and greet
  • Not understanding a request
  • Accept and reject
  • Ask questions politely
  • Give and respond to clear instructions and directions
  • Give and respond to compliments
  • Give constructive feedback
5:00 End of Course
DAY 2 - BUSINESS WRITING SKILLS
9:00

FUNDAMENTALS OF EFFECTIVE BUSINESS WRITING

  • Readership: who is going to read this and why?
  • Objectives: what do you want the outcome to be?
    ~ To inform? To request? To respond
  • Planning: decide what to say, in what order and what to leave out
  • Structure: introduction, body and closing
    ~ Tone: formality and friendliness, courteous, natural and sincere
  • Style: KISS principle
 

BUSINESS ESSENTIALS: FORMAT

  • Letterhead
  • Full blocked style
  • Continuation page
  • Open punctuation
10.30

PARTS OF BUSINESS CORRESPONDENCES

  • Reference, date, inside address
  • Salutation
  • Heading
  • Complimentary close
  • Name of sender and designation
  • Enclosures
1:00 Lunch
2:00

FORMS OF BUSINESS WRITING

  • Electronic Mail
  • Letters
 

FOUR POINTS STRUCTURE & PHRASES TO USE

  • Introduction
  • Details
  • Action/Response
  • Close
3:45

LANGUAGE SKILLS FOR EFFECTIVE WRITING

  • Old Fashion Expressions – phrases to avoid
  • Useful Expressions – phrases to use
  • Proofread and Edit
5:00 End of Course