Building Effective Management & Leadership Skills

20 Oct, 2022, Remote Online Training - Public

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Learn from the Best

Ms K. Yasotha is an experienced corporate trainer in the areas of customer service, business communication, personal development, leadership, public speaking as well as writing skills with 20 years of experience in the training industry. She also served as the Customer Relations Manager for an international organization. In addition, she has published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K. Yasotha, is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals. She is well-known for her practical, dynamic and lively sessions regardless if it is face-to-face or online training. She achieves her objectives and mission through challenging interactive sessions, thus consistently obtaining excellent feedback from her participants.

 

Among the organizations she has trained for are TNB. Astro, Sysmex, Interflour, CPA, MIA, CIMA, Deloitte, Baker Tilly, Affin Bank, RHB, OUB, Sime Darby, SP Setia, Securities Commission, Antah Schindlerand Teleflex to name a few.

 

Ms Yasotha is a certified trainer TESL and holds a B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Remote Online Training - Public

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Phoebe,
M - 019 363 7822
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Practicing Leadership with Emotional Intelligence
  • Module 2: Building a High-Performing Team for Enhanced Effectiveness
  • Module 3: Enhancing the Leader’s Communication Skills
INTRODUCTION
The ability to lead effectively for managers is based on several key skills. Leaders are required to motivate and inspire subordinates to deliver results. Understanding the demands of being an effective leader to handle a wide range of situations confidently and efficiently is key to leadership excellence.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the fundamentals of emotional intelligence in leadership.
  2. Being aware of the various leadership styles at the workplace.
  3. Identifying motivator and demotivators that affect or encourage employees.
  4. Motivating subordinates to deliver excellent work performance.
  5. Learning communication skills that lead to enhanced positive workplace relationships.
  6. Giving constructive feedback to encourage positive behaviour.
WHO SHOULD ATTEND
  • Managers
  • Team Leaders
  • Executives
  • Supervisors
METHODOLOGY
This course will utilize a combination of lectures, discussions, practice sessions and group discussions
COURSE CONTENT
9:00

Module 1: Practicing Leadership with Emotional Intelligence

  • Understanding the various types of leadership
  • Practicing the principles and values of successful leadership
  • Preparing the leadership mindset – fixed to growth mindset
  • Applying emotional intelligence for effective leadership
  • Getting a clear picture of your leadership strengths and weaknesses
10.45

Module 2: Building a High-Performing Team for Enhanced Effectiveness

  • Analysing causes of de-motivation and under- performance
  • Understanding and managing employees’ expectations
  • Motivating employees to achieve their full potential
  • Empowering subordinates for increased accountability and responsibility
  • Building and enjoying the benefits of a high-performing team
  • Practising self, downward and upward motivation for successful leadership
1:00 Lunch
2:00

Module 3: Enhancing the Leader’s Communication Skills

  • Identifying the communications barriers of leaders
  • Avoiding the non-assertive and aggressive styles of communication
  • Replacing negative language with positive language
3:45

Module 3: Enhancing the Leader’s Communication Skills (cont.)

  • Giving feedback in a constructive and motivating manner
  • Recognizing team members with appropriate praises
  • Communicating and presenting ideas confidently during meetings
5:00 End of Course