Good Grammar In Business Communication

19-20 Dec, 2022, AC Hotel Kuala Lumpur by Marriott (Formerly known as Vistana Kuala Lumpur)

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SINTHANA has over 20 years of work experience with retailing, multinational manufacturing company, and hotel industry. Her experience in quality assurance, human resource management, hospitality and administrative skills has given her the opportunity to realize her passion that is developing human potential. She trains all levels of employees including upper management.

 

She develops training manuals in English and Bahasa Malaysia language and conducts many soft skills programs with particular interests in customer service, business writing, communication, supervisory, office management and language. Her role encompass identify training needs, design contents and conduct training to fit customers’ requirements. She also assesses effectiveness of programs at site.

 

She aims to develop positive attitude and increase staff core competencies in each of her program.

 

She introduces a lot of self-reflection and interactions in her lively programs, and her approach stresses on key points, which is reinforced through role-plays and presentations. She conducts her sessions in English and/or Bahasa Malaysia language.

 

Sinthana In-house programs clients include; Exxon Mobil, MMC Oil and Gas Sdn Bhd, Northgate Arinso, IBM, Siemens, Hewlett Packard, Panasonic, Pembangunan Sumber Manusia Berhad (HRDF), TUDM (Tentera Udara DiRaja Malaysia), Jabatan Perkhidmatan Awam, Putrajaya, Construction Industry Development Berhad, Maju Holdings Berhad, L’oreal, DHL, Bank Negara, RHB Bank, I-Perintis Sdn Bhd, Infineon, Proton Casting Sdn Bhd, Sumirubber, Rohas Euco Industries, Elektrisola, Westports, Safeguards, Spansion, Telekom, Universiti Tenaga Nasional, Philip Morris, Pioneer, Hertz, Finisar, Celestica, Scope, SCICOM Academy, Tanjong PLC, eHomemakers (Non-Governmental Organization), Malaysia Airports (Niaga) Sdn Bhd, Ford, Mazda, Sanyo Sdn Bhd, Ferringhi Beach Hotel etc.

Venue Details

AC Hotel Kuala Lumpur by Marriott (Formerly known as Vistana Kuala Lumpur)
9 JALAN LUMUT OFF JALAN IPOH,, KUALA LUMPUR, MALAYSIA, 50400,
Fax : 60 3-40428000

https://www.marriott.com/en-us/hotels/kulka-ac-hotel-kuala-lumpur/overview/?scid=45f93f1b-bd77-45c9-8dab-83b6a417f6fe&y_source= 1_MTQ2NDU5MDEtNDgzLWxvY 2F0aW9uLndlYnNpdGU%3D

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding and Overcoming Difficulties With English Language
  • Module 2: Fun With Grammar
  • Module 3: Alert! Alert! Alert!
  • Module 4: Social Interaction – Role Plays
  • Module 5: Telephone Courtesies
  • Module 6: Asking Questions Politely
  • Module 7: Email Writing 
OVERVIEW
This course encourages participants to speak, use and construct proper sentences in day-to-day workplace conversational English. It includes grammar, business writing, pronunciation and spoken communication skills.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Learning the fundamentals of English grammar, vocabulary and the language.
  2. Emphasizing on pronunciation for clarity.
  3. Understanding the use of common terms, words and sentences at workplace such as expressing opinion/ideas and offering help.
  4. Understanding email writing etiquette and sending the core message across.
WHO SHOULD ATTEND
Administrators, Secretaries, Personal Assistants, Clerks, Supervisors, Officers
METHODOLOGY
Brainstorm, discussion, role play, quizzes and presentation
DAY 1
9:00

MODULE 1: UNDERSTANDING AND OVERCOMING DIFFICULTIES WITH ENGLISH LANGUAGE

  • Mother tongue influence and common errors
  • Common barriers to good English
  • Workplace culture
  • Attitude towards communicating in English


10.45

MODULE 2: FUN WITH GRAMMAR

  • Nouns, pronouns, adjectives
  • Verbs, adverbs, articles
  • Prepositions, conjunctions, interjections
  • Statements, questions

 

1:00 Lunch
2:00

MODULE 3: ALERT! ALERT! ALERT!

  • Active and passive voice
  • Pronunciation of long and difficult words
  • Common misspelled words
  • Punctuation marks
  • Proofread and edit

 

3:45

MODULE 4: SOCIAL INTERACTION – ROLE PLAYS

  • Body language
  • Greetings and Introducing Yourself
  • Conversations in a Meeting and Discussions
  • Accepting and rejecting

 

5:00 End of Day 1
DAY 2
9:00

MODULE 5: TELEPHONE COURTESIES

  • Listen to your voice
  • Answering calls
  • Making calls
  • Putting on hold
  • Transferring calls
  • Taking messages
  • Handling complaints


10.45

MODULE 6: ASKING QUESTIONS POLITELY

  • Giving clear and instructions and directions
  • Explaining and discussing issues of common interest
  • Giving compliments and encouraging expressions

 

1:00 Lunch
2:00

MODULE 7: EMAIL WRITING

  • Etiquette
  • Formal and Informal Emails
  • Latest updates on Email Writing

 

5:00 End of Course