Emotional Intelligence and People Skills for Managers

31 May, 2023, Pullman Kuala Lumpur Bangsar

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MURSHIDAH SAID is a multi-award winning international speaker and adviser on personal and corporate
transformation. A graduate of the National University of Singapore with a Bachelor of Arts Degree in Economics and Sociology in 1993, Murshidah runs successful businesses for more than 20 years expanding throughout Asia.

 

She is also a certified Neuro Linguistic Programming Practitioner and a certified life coach recognised by the American Board of NLP, NBPES and NLP University (USA). She is also trained in the areas of Accelerated Learning and whole being learning to achieve better education for participants. She is a Certified Advanced Law of
Attraction Practitioner.

 

Murshidah travels regularly between Singapore and Kuala Lumpur. Her work involves conducting training for
government bodies, multinational corporations, SMEs and professionals, to the marginalised groups like
refugees, low income families and the homeless.

 

Her key message and topics addressed to organisations, businesses and professionals include Positive Workplace, Emotional Intelligence, THE POWER OF GIVING, Organisational Excellence through LOVE & RESPECT, and Corporate Grooming and Branding, and Customer Service Transformation. She also coaches entrepreneurs to
increase profits and business impact through creating a sustainable Social Enterprise unit within their
businesses.

 

Her work on spreading the message of LOVE & RESPECT has gone throughout Malaysia, Singapore, Indonesia, Brunei, India and the USA.

 

Murshidah is a regular speaker at conferences and is currently working on her first book. She is a regular
motivator on Hello on Two on RTM2, has been a regular featured guest on the Breakfast Show on NTV7, as well as on BFM the Business Station. She was also a featured consultant in the Sep 2010 issue of NewMan magazine. In Singapore, Murshidah has been a guest on the business programme Paradigma on Warna Radio. She was also the featured Transformation Coach on KISS92 FM radio station in Singapore. Murshidah is the brand
Ambassador and educator of the WORLD HIJAB DAY, a global movement that promotes better understanding of the Hijab. She has been interviewed by HuffPost Live in USA, Mob TV, Astro Oasis and featured in the
Malaysian Insider. Murshidah is the main presenter on the radio programme JEWELS OF INSPIRATION, on
Malaysia’s IKIM FM radio station. She was also featured the Indonesian TV show Saleha.

 

Murshidah is awarded THE BEST PERSONAL BRAND as a LIFE TRANSFORMER in 2017, by the Marketing Institute of Singapore.

 

Her social enterprise LOVE & RESPECT Transformation Centre was awarded Best Brands for Good – for
Community and Business Model in 2019, by the Intellectual Property Office of Singapore. She was awarded
Malaysia National Sustainability Award 2019 by Global GPM (Green Project Management Organisation ) for her work on helping refugees come out of poverty. She is also the top 100 Transformation Leaders for Value Creation as recognised by GoGlobal Business School, Singapore.

 

Murshidah is also an active advocate in helping the marginalised groups of people in Malaysia which includes the homeless, sex workers, runaway teens, abused women and children, and those living in poverty. She
conducts regular visits to raise awareness of the people in need and conducts street feeding activities to reach out to the homeless. She works with NGOs to conduct Mindset Change programmes for the people in need as well as for the volunteers and counsellors.

 

She has a one help one model where every paid training conducted, another mindset change and skills based training program will be done for a marginalised community. Aside from corporate training, Murshidah also runs a social enterprise called LOVE & RESPECT Transformation Centre.

 

During the Covid Pandemic, Murshidah has created a community based mentorship online helping startups, business owners and entrepreneurs globally to create a sustainable income online, with a social impact, to earn $5000-$20,000 within 30-90 days.

Venue Details

Pullman Kuala Lumpur Bangsar
No 1, Jalan Pantai Jaya, Tower 3, 59200 Kuala Lumpur, - 59200
Phone : (603) 2298 1888
Fax : (603) 2298 1999

https://all.accor.com/hotel/ 7962/index.en.shtml

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Introduction To EI
  • Module 2: Self-Awareness
  • Module 3: Self-Management
  • Module 4: Self-Motivation
  • Module 5: Empathy
  • Module 6: Social Awareness
  • Module 7: Relationship Management
  • Module 8: What is Spiritual Intelligence
INTRODUCTION

Everyone has emotions. Sometimes emotions seem untouchable – it is hard to explain them with language. Emotions reside within us, sometimes invisibly influencing our decisions and our lives. Research has proven that emotional intelligence (EI) is more reliable in predicting success than intelligent quotient (IQ).

In this course, we will discuss the topic of emotional intelligence. We will relate it to the workplace and explain how practicing emotional intelligence increases our ability to make good decisions, build relationships, deal with stress and cope with change.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Identifying the main EI competencies and knowing how each area can contribute to your personality and interaction with others.
  2. Recognizing and understanding your moods and emotions and their effect on others.
  3. Managing and regulating your emotions to make sure they don’t disrupt your behavior.
  4. Controlling and guiding your emotions so you can achieve more, boost yourself and vastly increase your productivity.
  5. Establishing rapport with others and improving the effectiveness of your communication.
  6. Understanding others’ feelings when interacting with them and become a trusted person in their network.
WHO SHOULD ATTEND
This course is designed for Managers, Head of Department, Executives and Supervisors 
METHODOLOGY
This course will be delivered through Accelerated Learning, Case studies, which are built through actual working environments, small group practical exercises, small group discussion, Trainer presentations, skill practices, application planning and walk-through simulations.
COURSE CONTENT
9:00

Module 1: Introduction to EI  

  • What is EI?
  • What constitutes the EI framework?
  • What are EI competencies?


10.00

Module 2: Self-Awareness

  • What is emotion?
  • Why are we emotional?
  • How does “Emotional Hijacking” takes place?
  • How does the brain process emotions?
  • How does the brain perceive the world?

 

11.00

Module 3: Self-Management

  • How to take advantage of the power of optimism?
  • How to manage your anger effectively?
  • How to control your worry?

 

12:00

Module 4: Self-Motivation

  • How to motivate yourself?
  • Hot to avoid apathy?
  • How to be creative?

 

1:00 Lunch
2:00

Module 5: Empathy

  • How to have empathic communication with others?
  • What is the physiology of emphatic communication?

 

3:00

Module 6: Social Awareness 

  • How to have effective group interactions?
  • How to listen positively?
  • What are the “Negative Listening Types?
  • How to raise your social awareness through listening?

 

3:45

Module 7: Relationship Management 

  • What are the “Six Human Needs?
  • How to recognize others’ needs and desires?
  • How to categorize people based in their needs to make useful conclusions on follow up actions

 

4:30

Module 8: What is Spiritual Intelligence

  • Relating spirituality into work values and ethic
  • Letting Go and increasing Gratitude
  • Application to workplace
  • Learning Integration

 

5:00 End of Course