(MC) Advanced Supervisory Development Skills

24-25 May, 2023, Armada Hotel

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MS. ANANTHY SANKARAN holds a B.Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years of experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Thinking Skills, Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial / Executive / Clerical Development, and many other Administrative Skills enhancement programs.

 

Ananthy has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance(MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

Ananthy was on the panel of PERHEBAT (Perbadanan Hal-Ehwal Angkatan Tentera) trainer where she had conducted Entrepreneurship and Motivation programs for Cadets, Majors and Colonels.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” program for more than 300 staff of different levels.

 

A few major training projects conducted by Ananthy include facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza KIA, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory program for UNIMAS Sarawak.

 

Her programs are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think.

 

A firm believer of “Behind Every Successful Organization Is a Well Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

 

Venue Details

Armada Hotel
Lot 6, Lorong Utara C, Section 52, 46200 Petaling Jaya,, Selangor - 46200
Phone : (603) 7954 6888
Fax : (603) 7958 5593

https://www.armada.com.my/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1 : Introduction to Supervision and Management – Your Role
  • Module 2 : How Value, Attittude and Behavior Determine Organisation Excellence
  • Module 3 : Challenges in Supervision
  • Module 4 : Supervisory Skills
  • Module 5 : Leadership Styles
  • Module 6 : Managing Workers Performance
  • Module 7 : Developing Subordinates Ability
  • Module 8 : Managing Difficult Workers
INTRODUCTION

Your Supervisors today are the frontline leaders of tomorrow. Developing your Supervisors mean creating a winning team to meet and translate customers’ needs into actions, build productive internal and external relationship and help the organization achieve its objectives.

 

Supervisors are the vital link between management, customers and front-liners. Therefore, it is essential that Supervisors are equipped with the right skills to prepare them for the future challenges, assume leadership roles, continually seek ways to improve the way they work in line with your company’s mission, business direction for the new millennium and demonstrate a thorough understanding of customers’ business needs. Enhancing and broadening your Supervisors’ skills and mind set will develop their people and technical skills “on-the-job”. SUPERVISION! That is what Supervisors must possess to face the challenges of change and have the leading edge.

COURSE LEARNING OUTCOMES (CLO)
  1. Distinguish Supervisor’s understanding of their roles and responsibilities as a change agent.
  2. Identify how Supervisors’ leadership styles influence employees’ attitude and organization culture.
  3. Comply with employees’ commitment through effective communication and the company’s competitive edge.
  4. Describe skills to manage difficult employees, grievance, discipline and work related problems.
  5. Show better perfomance as a supervisor.
  6. Learning how to diagnose the current performance gap and set new performance standards.
  7. Learning and applying proven and time-tested planning and control skills.
WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
METHODOLOGY
  • Interactive Lectures
  • Case Studies
  • Group discussions
  • Group Exercises
DAY 1
9:00

MODULE 1 : INTRODUCTION TO SUPERVISION AND MANAGEMENT – YOUR ROLE

  • Who is a supervisor and the roles of a supervisor
  • The 4 responsibilities of a supervisor
  • How management look at Supervisors – managing the resources and meetings and exceeding customers’ requirements in today’s context
  • The importance of effective supervision in today’s organization
  • The difference between effective and ineffective Supervision
  • Understanding subordinates’ and superiors’ expectation
  • The advantages and goals of effective leadership and supervisory skills
  • The benefits of supervision in aspects of
    - Cost
    - Quality
    - Speed
    - Flexibility
    - Dependability
  • Activity 1: Discussion/Case study
10.45

MODULE 2 : HOW VALUE, ATTITUDE AND BEHAVIOR DETERMINE ORGANISATION EXCELLENCE

  • The supervision process
  • Why Supervisors become unorganized?
  • How to lead and manage workers
  • Working effectively and getting yourself organized
  • Employees’ attitude and work culture
  • Defining difficult employee and categorizing them
  • 6 reasons employee do not perform up to standard
  • Handling difficult workers based on human factors such as motivation, and achievement.
  • Conflicting values that affect Supervisors’ leadership
  • Team building
  • Activity 2: Group discussion / case study
1:00 Lunch
2:00

MODULE 3 : CHALLENGES IN SUPERVISION

  • Measuring and managing Productivity
  • Quality control and improvement
  • Problem solving and decision making
  • Continuous improvement
  • Managing change effectively
  • Interpersonal relationship
  • Activity 3: Case study
3:45

MODULE 4 : SUPERVISORY SKILLS

  • The three Conflict resolution approaches
  • Technical expertise as against human skills
  • Situational leadership and the 4 leadership styles
  • Managing resources effectively
  • Time management
  • Activity 4 : Role play
5:00 End of Day 1
DAY 2
9:00

MODULE 5 : LEADERSHIP STYLES

  • Leadership styles and how it influences workers
  • Motivation
  • Discipline and employee management
  • Communication at work – why messages often fail to get through “The Barriers”
  • Advantages of effective communication
  • 3 great work habits worth developing
  • Activity 5 : Role play/Case study
10.45 MODULE 6: MANAGING WORKERS PERFORMANCE
  • Setting goals
  • Understanding what is motivation
  • Motivating yourself and the workers
  • Observe and give feedbacks
  • Identify supervisors authority
  • Understanding authority, responsibility and accountability
  • Managing oneself before managing their subordinates
  • Activity 6: Group discussion
1:00 Lunch
2:00

MODULE 7: DEVELOPING SUBORDINATES ABILITY

  • Conduct performance appraisal
  • Address performance problems
  • Determining succession plan
  • Delegation/ Empowerment
  • Effective communication and negotiation skills
  • Develop productive supervisors
  • Techniques in productivity improvement
  • Activity 7: Case study
3:45

MODULE 8 : MANAGING DIFFICULT WORKERS

  • Who Are difficult workers
  • What causes employees to become difficult
  • Techniques in handling difficult workers
  • Steps in Coaching employees
  • Strategies in Counseling employees
  • Delegating and empowerment
  • Activity 8; Role Play
  • Summarize and recap session
  • Participants action plan and commitment
5:00 End of Course