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(MC) Leadership Skills for Supervisors & Team Leaders

27-28 Dec, 2023, Armada Hotel

IPA Training is Registered with

Venue Details

Armada Hotel
Lot 6, Lorong Utara C, Section 52, 46200 Petaling Jaya, Selangor - 46200

https://www.armada.com.my/


Phone : (603) 7954 6888
Fax : (603) 7958 5593

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Introduction To Leadership
  • Types Of Leadership Styles
  • The 4D Approach In Leadership
  • Organizational Excellence Through Effective Leadership
  • Controlling Self Discipline
  • Understanding Employee Behaviour
  • Developing Motivated Leaders
  • The Role Of Leaders In Developing Employees
INTRODUCTION

The objective of this course is to increase team leaders and supervisors leadership skills in an organization. This course is also to build confidence among line leaders, supervisors,
managers etc.

 

In today’s changing environment, it is extremely important for supervisors to possess excellent skills in leadership, team development and human relations. The results is excellent
performance with an excellent work force. An organization which can obtain high commitment from all their employees, is the one which will succeed in the future.

 

It is a need to be equipped with specific leadership skills for front liners, supervisors and team leaders in order to adapt the changes in business environment.

WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers


METHODOLOGY
  • Interactive Lectures
  • Case Studies
  • Group discussions
  • Group Exercises
COURSE LEARNING OUTCOMES (CLO)
  1. Identify leadership skills needed by supervisors and team leaders.
  2. Classify leadership contribution in developing effective human relations.
  3. Proceed by improving your ability to handle self discipline problems.
  4. Practice and being aware of different styles of leadership and how they can influence staff with positive working attitude in their workplace.
  5. Recognise the various ways of leading employees and to build employee loyalty.
  6. Able to determine the role of leaders in today’s business world.
 
DAY 1
9:00

INTRODUCTION TO LEADERSHIP

  • What is leadership
  • Who are leaders
  • The relationship between leadership and management
  • Leadership styles
  • Why organizations need effective leadership
  • Current challenges at workplace that requires
    effective leaders
  • Roles and additional responsibilities of a leader
  • Characteristics that make a good leader
  • Group discussion
  • Case study
10:45 TYPES OF LEADERSHIP STYLES
  • Leadership model
  • Management view towards leadership
  • Employees view towards leadership
  • The autocratic approach
  • The democratic approach
  • The situational leadership approach
  • Group discussion
  • Video clip presentation
1:00 Lunch

2:00 THE 4D APPROACH IN LEADERSHIP
  • The 4D’s approach in the situational model
  • Barriers towards effective leadership
  • Role play in leadership styles
  • The 4C in the 4D approach
  • Case study
  • Group discussion
3:45

ORGANIZATIONAL EXCELLENCE THROUGH EFFECTIVE LEADERSHIP

  • Empowering subordinates
  • The 8E’s of empowerment
  • Ways of measuring leadership excellence
  • The old and the new leadership styles
  • Changing from reactive to proactive
  • Shift from change resistance to change management
  • Motivating employees towards excellence
  • Group exercise
5:00

End of Day 1

DAY 2
9:00

CONTROLLING SELF DISCIPLINE

  • Leadership by example
  • Coaching and counseling employees
  • Self evaluation
  • Human characteristics with positive self concept.
  • Perceptions that leads to barriers towards
    excellence
  • Why humans are not motivated
  • Group discussion
  • Case study
10:45

UNDERSTANDING EMPLOYEE BEHAVIOUR

  • Understanding human behaviour.
  • Human needs and the ways achieving it
  • Understanding subordinates expectations
  • Assumptions towards barriers that prevent excellence
  • Group Exercise
  • Group discussion
  • Case study
1:00 Lunch

2:00 DEVELOPING MOTIVATED LEADERS
  • Why aren’t supervisors and team leaders motivated
  • What is motivation
  • Work culture as a basis towards motivated employees
  • Reasons why employees don’t achieve their performance as expected
  • The importance of productive interaction at workplace
  • Ways of motivating employees
  • What is the importance of team focus
  • Techniques of building a successful team.
  • The 4C’s in building employee commitment
  • Commitment and competency
  • Group discussion
3:45

THE ROLE OF LEADERS IN DEVELOPING EMPLOYEES

  • Getting leaders to be objective driven
  • The PCK approach in managing employees
  • Creating career path management
  • Supporting employee motivation
  • Evaluation and feedback
  • Implementing performance management
  • Techniques in handling poor performance
  • Managing poor performing employees
  • Case study
5:00

End of Course