Building Better Workplace Communication Skills

27 May, 2024, Remote Online Training - Public

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Mr Viknesh Ashley has more than 10 years of experience working in roles related to writing and journalism, including StarProperty.my under Star Media Group Bhd, The Malaysian Reserve and Malay Mail, Malaysian property websites and magazines as well as with local property developers such as Sunway Property Group and SkyWorld Development Group Bhd.

 

Mr Ashley has expertly undertaken corporate training in the areas of interpersonal & business communication, time & stress management, presentation skills, customer service and business writing skills. Organisations that he has trained and co-trained include RHB Malaysia, Multinail Asia Sdn Bhd, Hong Leong Yamaha Motor Sdn Bhd, Deloitte Malaysia, Astro Malaysia Holdings Bhd. etc.

 

Mr Ashley is PSMB Train the Trainer certified and holds a B.A. (Hons) in Communication & Media Management.

Venue Details

Remote Online Training - Public

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding Workplace Communication
  • Module 2: Identifying and Overcoming Communication Barriers
  • Module 3: Using Assertive Communication Style at Work
  • Module 4: Paying Attention to Non-verbal Communication
INTRODUCTION
Maintaining healthy workplace relationships requires excellent communication skills which in turn would enhance workplace productivity. This course is designed to address the fundamental skills to communicate effectively.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the importance of effective communication.
  2. Recognizing and overcoming common workplace communication barriers.
  3. Practicing active listening skills for communication effectiveness.
  4. Building confidence to communicate assertively at work.
  5. Having awareness of non-verbal signals and messages.
  6. Being a more effective interpersonal communicator at the workplace.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Personal Assistants
  • Secretaries
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
This course will utilize a combination of lectures, discussions, role plays, group activities and presentations
COURSE CONTENT
9:00

MODULE 1: UNDERSTANDING WORKPLACE COMMUNICATION

  • Understanding the impact of effective and ineffective communication
  • Identifying the main components that contribute to communication effectiveness
  • Analyzing the role of emotional intelligence for successful communication
  • Practicing trust, respect and empathy for better workplace relationships


10.45

MODULE 2: IDENTIFYING AND OVERCOMING COMMUNICATION BARRIERS

  • What is your personal communication barrier?
  • Replacing negative language with positive language
  • Planning and organizing thoughts before communicating
  • Working towards being a better listener
  • Giving praise and feedback in an effective manner
1:00 Lunch
2:00

MODULE 3: USING ASSERTIVE COMMUNICATION STYLE AT WORK

  • Having awareness of the various styles of speaking
  • Communicating the polite and powerful way
  • Dealing with rude and aggressive communicators
  • Using the assertive style to maintain working relationships
  • Building your confidence to be an assertive communicator
3:45

MODULE 4: PAYING ATTENTION TO NON-VERBAL COMMUNICATION

  • Understanding the importance of body language in communication
  • Self-awareness and social awareness of body language
  • Mastering appropriate gestures and posture
  • Reading eye and head signals correctly
  • Being aware of body language to send the correct signals
5:00 End of Course