Professional Etiquette & Grooming

27 May, 2024, Wyndham Grand Bangsar Kuala Lumpur

IPA Training is Registered with

Learn from the Best

Maler is a seasoned trainer and coach specializing in Professional Image and Business Etiquette. With her expertise, she has transformed over 10,000 corporate executives, helping them to refine their personal brand, grooming, and professional demeanor. Her impressive clientele includes renownedorganizations such as PNS, UM, UKM, Petronas, DRB-HICOM, Tenaga Nasional Berhad, Genting World Resort, DHL, Safeguards, and Empire Hotel. Maler is a graduate from Association of Image Consultants International (AICI).

 

Expertise


•Professional Grooming: Empowering individuals to present themselves with confidence and style in the corporate world.

 

•Business Etiquette: Teaching the nuances of professionalbehavior and communication to navigate the
corporate landscape successfully.


•Color Analysis: Assisting individuals in understanding thecolors that complement their natural coloring,
enhancing their overall appearance and confidence.


•Body Shape Analysis: Providing insights into
dressing according to one's body shape to accentuate strengths andcreate a balanced, harmonious appearance.

 

Training Programme


Professional Grooming: A comprehensive program covering aspects of personal appearance, hygiene, and attire to ensure participants project a polished and professional image.

 

Business Etiquette: This program focuses on the essentials ofprofessional conduct, including
networking etiquette, email etiquette, meeting protocols, and cross-cultural communication.


The Power of Colors: Understanding the psychology of colors and their impact on personal branding and image.


Dressing for Your Body Shape: Strategies for
choosing clothing that flatters your body type and enhances your image.

Venue Details

Wyndham Grand Bangsar Kuala Lumpur
Jalan Pantai Baharu, Jaya Tower 3,
Phone : 03-2298 1888

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Introduction & Learning Objectives Your Image includes
  • Module 2: Colour, Tone & Body Shape
  • Module 3: Lasting First Impression with “Grooming”
  • Module 4: Professional Grooming
  • Module 5: Body Language of Professionalism
  • Module 6: Business and Social Etiquette
INTRODUCTION

In our highly competitive business environment, customers have a choice of companies to do business with.

 

Increasingly they will park their business where they are treated with courtesy, consideration and professionalism. One of the hallmarks of a company’s image comes from the quality of the behaviour and relationships between members within an organization. When you represent your organization, customers perceive the organization through the way you interact, look, and talk and behave.

 

Good image, grooming is about conducting oneself in a business-like way in every aspect related to work, in terms of both approach and mindset. Thus, projecting a personal image of professionalism and effectiveness leads to the projection of professionalism on the part of the corporation.

 

Business etiquette skills are incredibly important for new graduates, early-stage professionals, senior level executives, and those who want to work in the western business world.

 

When you are skilled in business etiquette, you will have an edge over your competition. You will be able to connect better with clients and coworkers. It will make doing business easier, smoother and more profitable for you.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Becoming known as a professional with a high level of social skill and soft skill.
  2. Knowing how to get clients and coworkers to know, like and trust you.
  3. Understanding why focusing on your executive wardrobe is so important for a great first
    impression.
  4. Knowing how to create an executive wardrobe (men and women) for a polished, professional
    brand.
  5. Conquering networking events with confidence and strategy.
  6. Mastering your conversations to appear intelligent and competent.
WHO SHOULD ATTEND
  • Corporate Employees: Professionals who work in corporate settings and need to maintain a polished appearance and professional demeanor.
  • Customer-facing Staff: Employees in roles that require direct interaction with customers, such as sales, hospitality, and retail.
  • New Entrants to the Workforce: Fresh graduates or individuals new to the corporate world who
    need guidance on professional grooming and etiquette.
  • Management Trainees: Young professionals being groomed for leadership roles who
    need to understand the importance of personal presentation and business etiquette.
  • Team Leaders and Managers: Supervisors who need to set an example for their teams in terms
    of grooming and professional behavior.
METHODOLOGY

Interactive Lectures:

  • Use presentations and visual aids to introduce concepts of personal grooming and
    business etiquette.
  • Encourage questions and discussions to
    engage participants.

Group Discussions:

  • Divide participants into small groups to
    discuss real-life scenarios related to grooming and etiquette.
  • Facilitate sharing of experiences and best practices.

Demonstrations and Practical Sessions:

  • Demonstrate proper grooming techniques (e.g., skincare routine, hairstyling).
  • Provide hands-on sessions for participants to practice these techniques under guidance.

Feedback and Coaching:

  • Offer personalized feedback on participants’ grooming and etiquette during role-playing and practical sessions.
  • Provide tips for improvement and ongoing development.

Multimedia Resources:

  • Use videos and online resources to showcase examples of good grooming and etiquette.
  • Encourage participants to explore these resources for further learning.


COURSE OUTLINE
9:00

MODULE 1: INTRODUCTION & LEARNING OBJECTIVES YOUR
IMAGE INCLUDES

  • Appearance
  • Presence/ Personal Branding
  • How you perceive yourself
  • Your self-esteem/ self-confidence
  • Importance of creating a positive 1st Impression in the way we Look, Dress
    and Behave
  • Image Makers/ Breaker
10.45

MODULE 2: COLOUR, TONE & BODY SHAPE

  • The secret of colour
  • Colour Analysis
  • Optic Illusions on Clothes
  • Body Shape
  • Face Shape
11.30

MODULE 3: LASTING FIRST IMPRESSION WITH “GROOMING”

  • The secret of colour
  • Colour Analysis
  • Optic Illusions on Clothes
  • Body Shape
  • Face Shape
1:00 Lunch
2:00

MODULE 4: PROFESSIONAL GROOMING

  • Personal Style
  • Accessories do & Don’t
  • Dress Mistake
3:45

MODULE 5: BODY LANGUAGE OF PROFESSIONALISM

  • Smile, Tone of Voice, Eyes, Touch,
    Gestures, Body Postures & Physical distance
  • Poise, Deportment
  • Standing, sitting and walking professionally
  • Do and don’t during meetings & interview
4:15

MODULE 6: BUSINESS AND SOCIAL ETIQUETTE

  • Meeting and Greeting
  • The Power of Communication & Listening
  • Introductions – Business and social settings
  • Seating – Business settings
  • Business cards – Giving and receiving
5:00 End of Course