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Business English at Workplace

28-29 Aug, 2024, Wyndham Grand Bangsar Kuala Lumpur

IPA Training is Registered with

Venue Details

Wyndham Grand Bangsar Kuala Lumpur
No 1, Jalan Pantai Jaya, Tower 3, 59200 Kuala Lumpur, - 59200

https://all.accor.com/hotel/ 7962/index.en.shtml


Phone : (603) 2298 1888
Fax : (603) 2298 1999

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Understanding Types of English
  • Harnessing Basic English Grammar
  • What is Business Communication?
  • Power-Up Daily Conversations
  • The Golden Rule of Listening & Responding
  • Influential Communication in English at Workplace
  • Aspects of Effective Writing & Reading
OBJECTIVE

This course is designed to help individuals improve their communication skills in both personal and professional settings. The course covers various topics ranging from the types of English language, basic English grammar, business communication, and power-up daily conversations to listening and responding, cross-cultural communication, effective writing and reading, and speaking English with confidence.

Participants will learn about the importance of good communication skills, how to overcome barriers to effective communication, and various techniques for improving communication in different contexts.

By the end of the course, participants will be equipped with the skills necessary to communicate effectively in English, which is an essential language in today’s global business world.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Being able to differentiate between
    business English and conversational English
    and understanding the growing importance
    of English in the workplace.
  2. Identifying and harnessing basic English grammar skills, including grammar and
    vocabulary, listening, reading, speaking, and writing.
  3. Understanding the various types of communication and the barriers that may
    hinder effective communication in the
    workplace.
  4. Utilizing plain English and business English idioms and vocabulary to enhance
    communication skills.
  5. Developing effective communication skills for social interaction, customer management, networking, and telephone communication.
  6. Understanding the importance of listening,
    responding and sharpening questioning
    skills, while harnessing protocol and
    diplomacy.
  7. Developing influential communication skills
    for managing difficult people, conflicts,
    complaints, and assertive communication, as well as the art of influencing and negotiating.
  8. Developing effective writing skills, including
    writing effective e-mails, constructing
    business letters and memos, developing meeting memos, notifications, and agendas,
    and using acronyms, abbreviations, and signs.
WHO SHOULD ATTEND
This course is especially for those (Managers, Executives, Administrative Officers) who need to:
• Fine tune the language used at the workplace in order to project a professional image.
• Be aware of errors that we commonly make and know the correct version
• Write concise and effective business documents in English.
• Understand the hallmarks of a good email, how to create crisp, clean, and clear communication in the fraction of the time and effort you do now.
• Identify Pitfalls that may delay your message.
• Know how to check your tone to prevent misinterpretation & eliminate wordiness.
• Know how to project a professional image & improve clarity.
• How to handle email blunders & add polish to everything your write.
METHODOLOGY

Group Discussions, Group Activities Involving Practical Writing Exercises, Communication Activities.

The course is highly interactive with activities and practice session designed to put your new skills into action throughout the course.

Amongst these activities is email/letter writing workshop in which you have the opportunity to rework one of your own business documents with the help of our expert trainer.

DAY 1
9:00

UNDERSTANDING TYPES OF ENGLISH

  • Business English vs Conversational English
  • The growing importance of English at workplace
  • Problems that will be lessened with good English
  • The history of the English language
10.45

HARNESSING BASIC ENGLISH GRAMMAR

  • Features of Basic English Skills
    - Grammar & Vocabulary
    - Listening, Reading, Speaking & Writing
  • What is grammar?
    - Parts of Speech
    - Verbs & Tenses
    - Building Sentences
    - Determiners & Prepositions
  • Punctuation
  • Common grammar mistakes to avoid
1:00 Lunch
2:00

WHAT IS BUSINESS COMMUNICATION?

  • Types of Communication
    - Verbal, non-verbal, written
  • Barriers to Effective Communication
    - Cultural, linguistic, psychological
  • Oral vs Written Communication
  • What is S.M.A.R.T communication
  • How To Use Plain English
  • Business English Idioms & Vocabulary
  • Effective email communication
3:45

POWER-UP DAILY CONVERSATIONS

  • Social Interaction
    - Meeting & Greeting
    - Engaging conversation and prompting
    - Conversational techniques
  • Customer Management
    - Giving instruction & offering help
    - Apologising & clarifying
    - Giving & receiving compliments
  • Networking & small talks
  • Telephone communication
  • Writing effective messages
5:00 End of Day 1
DAY 2
9:00

THE GOLDEN RULE OF LISTENING & RESPONDING

  • Listening & Hearing: They aren’t the same thing
  • Listening with Empathy – Going the extra mile
  • Sharpen your questioning skills
  • It’s not what you say, It’s how you say it!
  • Harnessing protocol & diplomacy
  • Active listening techniques
10.45

INFLUENTIAL COMMUNICATION IN ENGLISH AT WORKPLACE

  • Managing difficult people, conflicts & complaints
  • Practising assertive communication
  • Art of influencing & the language of negotiating
  • Effective interaction in meetings - agreeing and disagreeing
  • Professional body language
1:00 Lunch
2:00

ASPECTS OF EFFECTIVE WRITING & READING

  • Reading, understanding and interpreting written texts
  • Writing effective emails
    - Formatting, tone, and structure
  • Constructing business letters and memos
    - Structure, language, and tone
  • Developing meeting memos, notifications & agendas
  • Rules of using acronyms, abbreviations, and signs
  • Effective proofreading techniques
5:00 End of Course