The Latest and Essentials of Email Writing

25 Nov, 2024, AC Hotel Kuala Lumpur by Marriott

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SINTHANA has over 20 years of work experience with retailing, multinational manufacturing company, and hotel industry. Her experience in quality assurance, human resource management, hospitality and administrative skills has given her the opportunity to realize her passion that is developing human potential. She trains all levels of employees including upper management.

 

She develops training manuals in English and Bahasa Malaysia language and conducts many soft skills programs with particular interests in customer service, business writing, communication, supervisory, office management and language. Her role encompass identify training needs, design contents and conduct training to fit customers’ requirements. She also assesses effectiveness of programs at site.

 

She aims to develop positive attitude and increase staff core competencies in each of her program.

 

She introduces a lot of self-reflection and interactions in her lively programs, and her approach stresses on key points, which is reinforced through role-plays and presentations. She conducts her sessions in English and/or Bahasa Malaysia language.

 

Sinthana In-house programs clients include; Exxon Mobil, MMC Oil and Gas Sdn Bhd, Northgate Arinso, IBM, Siemens, Hewlett Packard, Panasonic, Pembangunan Sumber Manusia Berhad (HRDF), TUDM (Tentera Udara DiRaja Malaysia), Jabatan Perkhidmatan Awam, Putrajaya, Construction Industry Development Berhad, Maju Holdings Berhad, L’oreal, DHL, Bank Negara, RHB Bank, I-Perintis Sdn Bhd, Infineon, Proton Casting Sdn Bhd, Sumirubber, Rohas Euco Industries, Elektrisola, Westports, Safeguards, Spansion, Telekom, Universiti Tenaga Nasional, Philip Morris, Pioneer, Hertz, Finisar, Celestica, Scope, SCICOM Academy, Tanjong PLC, eHomemakers (Non-Governmental Organization), Malaysia Airports (Niaga)

 

Venue Details

AC Hotel Kuala Lumpur by Marriott
9 Jalan Lumut off Jalan Ipoh, Kuala Lumpur Malaysia, 50400,
Phone : +60 3-40428000

https://www.marriott.com/en-us/hotels/kulka-ac-hotel-kuala-lumpur/overview/?scid=45f93f1b-bd77-45c9-8dab-83b6a417f6fe&y_source=1_MTQ2 NDU5MDEtNDgzLWxvY2F0a W9uLndlYnNpdGU%3D

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Fundamentals of Effective Writing Skills
  • Module 2: Latest Trend in Business Writing
  • Module 3: Parts Email: Format
  • Module 4: Four Points Structure & Phrases to Use
  • Module 5: Communicate with Right Language
  • Module 6: Proofread and Edit
  • Module 7: Writing an Effective Email: Activities
OBJECTIVE

Messages are flying across from many directions at a higher speed and it will keep on getting faster. They come in many forms, and how do we decide what are the key messages and how do we respond? How do we write to hit that bullseye and get on to the next agenda?

Writing has in fact become easier. This course looks into the latest method of writing, format, choice of words, sentence structure, punctuation, spelling and grammar.

Learn to use the KISS (Keep It Short & Simple) principle and who knows, you might just enjoy writing!

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding and applying latest trends in writing skills and format.
  2. Planning and preparing focusing on the core message and reply in a professional manner.
  3. Selecting proper words to get positive results.
  4. Proofreading and editing on grammar, punctuation, spelling, choice of words and
    sentence structure.
  5. Writing effective email.
WHO SHOULD ATTEND
Interactive Lectures, Quiz, Slide Share, Brainstorm, Discussion
METHODOLOGY
Executives, Administrators, PAs, Secretaries and Clerical Staffs.
COURSE CONTENT
9:00

Module 1 - Fundamentals of Effective Writing Skills

  • Audience: who are they and what do
    they want to know?
  • Objectives: identify key messages and what do you want the outcome to be?
  • Planning: decide what to say, in what order and what to leave out
  • Structure: introduction, body and closing
  • Tone: formality and friendliness, courteous, natural and sincere
  • Style: KISS principle
 

Module 2 - Latest Trend in Business Writing

  • Open punctuation, margin
  • KISS - Keep it Short and Simple concept
  • New expressions
10.45

Module 3 - Parts Email: Format

  • To, cc, bcc
  • Subject
  • Salutation
  • Complimentary close
  • Name of sender and designation
  • Enclosures
12.00

Module 4 - Four Points Structure &
Phrases to Use

  • Introduction
  • Details
  • Action/Response
  • Close
1:00 Lunch
2:00

Module 5 - Communicate with Right Language

  • Old Fashion Expressions – phrases to avoid
  • Useful Expressions – phrases to use
  • Active vs Passive voice
  • Positive tone and words
3:00

Module 6 - Proofread and Edit

  • Choice of words
  • Sentence structure
  • Grammar
  • Punctuation
3:45

Module 7 - Writing an Effective Email: Activities

  • Identify key messages and respond accordingly
    ~ Provide/Request Information
    ~ Provide/Request Decision
    ~ Provide/Request Action
5:00 End of Course