Business Etiquette, Grooming And Mindset Transformation

30-31 Jul, 2025, THE MAJESTIC HOTEL KUALA LUMPUR

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Learn from the Best

MURSHIDAH SAID is a multi-award winning international speaker and adviser on personal and corporate transformation. A graduate of the National University of Singapore with a Bachelor of Arts Degree in Economics and Sociology in 1993, Murshidah runs successful businesses for more than 20 years expanding throughout Asia.

 

She is also a certified Neuro Linguistic Programming Practitioner and a certified life coach recognised by the American Board of NLP, NBPES and NLP University (USA). She is also trained in the areas of Accelerated Learning and whole being learning to achieve better education for participants. She is a Certified Advanced Law of Attraction Practitioner.

 

Murshidah is travels regularly between Singapore and Kuala Lumpur. Her work involves conducting training from government bodies, multinational corporations, SMEs and professionals, to the marginalised groups like refugees, low income families and the homeless.

 

Her key message and topics addressed to organisations, businesses and professionals include Positive Workplace, Emotional Intelligence, THE POWER OF GIVING, Organisational Excellence through LOVE & RESPECT, and Corporate Grooming and Branding, and Customer Service Transformation. She also coaches entrepreneurs to increase profits and business impact through creating a sustainable Social Enterprise unit within their businesses.

 

Her work on spreading the message of LOVE & RESPECT has gone throughout Malaysia, Singapore, Indonesia, Brunei, India and the USA.

 

Murshidah is a regular speaker at conferences and is currently working on her first book. She is a regular motivator on Hello on Two on RTM2, has been a regular featured guest on the Breakfast Show on NTV7, as well as on BFM the Business Station. She was also a featured consultant in the Sep 2010 issue of NewMan magazine. In Singapore, Murshidah has been a guest on the business programme Paradigma on Warna Radio. She was also the featured Transformation Coach on KISS92 FM radio station in Singapore. Murshidah is the brand Ambassador and educator of the WORLD HIJAB DAY, a global movement that promotes better understanding of the Hijab. She has been interviewed by HuffPost Live in USA, Mob TV, Astro Oasis and featured in the Malaysian Insider.
Murshidah is the main presenter on the radio programme JEWELS OF INSPIRATION, on Malaysia’s IKIM FM radio station. She was also featured the Indonesian TV show Saleha.

 

Murshidah is awarded THE BEST PERSONAL BRAND as a LIFE TRANSFORMER in 2017, by the Marketing Institute of Singapore.

 

Her social enterprise LOVE & RESPECT Transformation Centre was awarded Best Brands for Good – for Community and Business Model in 2019, by the Intellectual Property Office of Singapore. She was awarded Malaysia National Sustainability Award 2019 by Global GPM (Green Project Management Organisation ) for her work on helping refugees come out of poverty. She is also the top 100 Transformation Leaders for Value Creation as recognised by GoGlobal Business School, Singapore. Murshidah is recognised as the Top 10 Transformational Women Leaders in 2021 (Exeleon Magazine, USA)

 

Murshidah is also an active advocate in helping the marginalised groups of people in Malaysia which includes the homeless, sex workers, runaway teens, abused women and children, and those living in poverty. She conducts regular visits to raise awareness of the people in need and conducts street feeding activities to reach out to the homeless. She works with NGOs to conduct Mindset Change programmes for the people in need as well as for the volunteers and counsellors.

 

She has a one help one model where ever y paid training conducted, another mindset change and skills based training program will be done for a marginalised community. Aside from corporate training, Murshidah also runs a social enterprise called LOVE & RESPECT Transformation Centre.

 

During the Covid Pandemic, Murshidah has created a community based mentorship online helping startups, business owners and entrepreneurs globally to be visible online and create a sustainable income while having a social impact, with a strategy to earn $5000-$20,000 increase within 30-90 days.

 

Venue Details

THE MAJESTIC HOTEL KUALA LUMPUR
5 Jalan Sultan Hishamuddin, 50000 Kuala Lumpur, Malaysia,
Phone : 03 2785 800

https://www.majestickl.com/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction
  • Transforming Your Image using the Whole Being Transformation Model
  • Power of First Impressions
  • The Magic of Your Mind
  • Your Internal Affecting Your External
  • How Charisma is Developed through The Right Mindset
  • Mental Programming - Positivity and Possibility
  • Understanding How Your Mind and Emotions are Linked
  • Basic Social & Business Etiquette
  • Dressing to Suit Various Occasions
  • Eating Out
  • Understanding Social Media Etiquette
  • Whatsapp and Facebook Groups Etiquette :
  • Types of Communicators 8 Step Accelerated Communication
  • Grooming Your Image
  • Colours to Enhance Your Look
  • Presenting Yourself to Your Clients and New Work Environment
  • Understanding People (Understanding Your Personality and Others
    for Better Communication)
  • Clearing Blocks, Get Confidence and Discover Your Purpose
  • G O A L Set….GO !
  • Integration – THE WHOLE BEING AND THE NEW YOU !

OBJECTIVE

This course provides a holistic form of corporate image, grooming and mindset transformation, where participants learn to easily transform their image, looks, confident levels, taking initiative and inspired actions. This course aims to address professionalism and increase trust from their clients.

The intention to be in line with the positive transformation of the whole organization. Image is not just the clothes and hairstyle that you wear. Image encompasses the perception that you give out to others, with your appearance, your conduct, your message and how you bring this across to others and your own personal style. You will attract what you send out through your image. This course encompasses a transformation on the body, mind, heart and spirit levels.

This course will also be excellent for all who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image. There will be tools, activities, games and sessions that lead to the empowerment and transformation of the individual at the body, mind, heart and spirit levels. Participants will learn to attract the people and the environment that they desire in their lives.

The Accelerated Learning Technology used in this course is unique to the brand of this course as participants learn 400% faster than any other courses. This personal grooming course is unlike other course as we incorporate external AND internal change and participants are amazed at their transformation.

Participants learn the importance of building relationships with their clients and learn the requirements of building an OUTSTANDING relationship with the clients and anyone in involved in their business. At the course, the participants go through projects, games and active sharing to get to the outcome that they aim to achieve. They will learn how to build rapport and create the best first impression and get the tools to understand clients and people in general.

There will be shared tools to find out what is missing in today’s competitive business environment and what are the most common mistakes people do that made them loose their clients.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  • Discover your Personal Strength and Beauty
  • Get Out of Your Comfort Zone
  • Your Whole Transformation
  • Knowing Your Image & Colours
  • Maintaining cleanliness and grooming
  • How to Present Yourself to your clients and patients
  • Understanding People and how to relate to them
  • Understand the Power of Your Mind
  • The Empowered & Transformed You
  • Clearing and Discovering Your Purpose
  • Integration – YOUR WHOLE BEING AND THE NEW YOU
WHO SHOULD ATTEND
  • Front-liners
  • Customer Service Personnel
  • Secretaries, Personal Assistants
  • Executives
  • Managers
METHODOLOGY

Delivery will be done using the Accelerated Learning
Technology. The Accelerated Learning technology
makes use of flip charts, music, movies, colours
and co-operative learning to create the relaxed and
joyous environment. Some of the methods used to
create impactful learning include:
• Modelling
• Games
• Simulations
• Metaphors
• Role Plays
• Projects
• Individual Reflections
• Group Discussions
• Physical Activities

True learning occurs through discovery. The various
methods used in the programme allow you to
be fully involved in the process and discover the
learning for yourself. Once you discover, you learn
and you take ownership of the learning.

DAY 1
 

(Empowering your body, heart, mind and spirit) – Using NLP, SQ, Accelerated Learning)

9:00

Introduction

  • Who am I?
  • What is Personal Image and Why is it Important?
  • Let’s Group
  • Getting out of your comfort zone
  • Learning Guidelines
  • THE BEST PERSONAL BRAND PLEDGE
10.45

Transforming Your Image using the Whole Being Transformation Model

  • Your Purpose
  • The Importance of Change and Personal Advancement
  • Getting out of your comfort zone
  • How Your Body, Mind, Heart & Spirit are Key to Your Transformation
12.00

Power of First Impressions

  • Making your first impression your lasting impression and your legacy
  • Know how others perceive you
  • Take action to improve your first impression brand
1:00 Lunch
2:00

The Magic of Your Mind – how the mind and body works for or against you Body Language and Non-Verbal Communication (Basic NLP
will be incorporated here to understand how
the body and mind work together)

 

Your Internal Affecting Your External
i. Smile
ii. Shaking Hands
iii. Greeting
iv. Clothes
v. Posture
vi. Sitting and walking

 

How Charisma is Developed through The Right Mindset

 

Mental Programming - Positivity and Possibility

 

Understanding How Your Mind and Emotions are Linked

  • Where did the root cause of perspective come about
  • Where negative emotions and habits come from
  • Understanding the power of your mind
  • How to activate the law of attraction
  • Deleting a negative mindset and habits
3:00

Basic Social & Business Etiquette

  • Welcoming guests at the office
  • Visiting clients
  • Meeting management Etiquette
  • Introducing people
  • Making conversations
  • Business Dining Etiquette (meeting clients over tea/coffee or lunch/dinner)
    - Informal
    - Formal
  • Business Dining as a guest and as a host
 

Dressing to Suit Various Occasions

 

Eating Out

  • Ordering in a Restaurant
  • About Alcoholic Beverages and Toasting
  • Being Muslim in an international setting
  • Paying the Bill
  • Tipping
 

Understanding Social Media Etiquette – How your personal brand works for you with the
social media postings you do

 

Whatsapp and Facebook Groups Etiquette : Dos and Don’ts
Email Etiquette
Zoom Etiquette
Telephone Etiquette and Voice management
Your Facebook, Instagram and Linkedin Profiles, Content and Postings and YOUR professional brand

3:45

Types of Communicators 8 Step Accelerated Communication

  • Building rapport
  • Questioning and listening skills
  • Overcoming objections and making them work for you
 

Role Play on how to introduce people, greeting people and handling challenging people

5:00 End of Day 1
DAY 2
9:00

Grooming Your Image

  • Accessories
  • Clothes at Work & at Play
  • Hair
  • Professional Tudung Wearing ( for Muslim ladies)
  • Nails
  • Personal Care (Body and Breath Odour)
  • Skincare

10.45

Colours to Enhance Your Look

  • Personal Colour Analysis
  • Colours Suited for Every Individual
12.00

Presenting Yourself to Your Clients and New Work Environment

  • Get your personal image right
1:00 Lunch
2:00

Understanding People (Understanding Your Personality and Others for Better
Communication)

  • Fundamental Human Emotional Needs
  • How to get people to like you
  • The Empowered & Transformed You
3:45

Clearing Blocks, Get Confidence and Discover Your Purpose

  • Why people do not change and what needs to be done
  • Instilling daily Forgiveness and Gratitude
  • Clearing your blocks
 

G O A L Set….GO !

 

Integration – THE WHOLE BEING AND THE NEW YOU !

5:00 End of Course