IMPACTFUL LEADERSHIP, COMMUNICATION AND INTERPERSONAL SKILLS

08-09 Dec, 2025, Concorde Hotel Kuala Lumpur

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Learn from the Best

MURSHIDAH SAID is a multi-award winning international speaker and adviser on personal and corporate transformation. A graduate of the National University of Singapore with a Bachelor of Arts Degree in Economics and Sociology in 1993, Murshidah runs successful businesses for more than 20 years expanding throughout Asia.

 

She is also a certified Neuro Linguistic Programming Practitioner and a certified life coach recognised by the American Board of NLP, NBPES and NLP University (USA). She is also trained in the areas of Accelerated Learning and whole being learning to achieve better education for participants. She is a Certified Advanced Law of Attraction Practitioner.

 

Murshidah travels regularly between Singapore and Kuala Lumpur. Her work involves conducting training from government bodies, multinational corporations, SMEs and professionals, to the marginalised groups like refugees, low income families and the homeless.

 

Her key message and topics addressed to organisations, businesses and professionals include Positive Workplace, Emotional Intelligence, THE POWER OF GIVING, Organisational Excellence through LOVE & RESPECT, and Corporate Grooming and Branding, and Customer Service Transformation. She also coaches entrepreneurs to increase profits and business impact through creating a sustainable Social Enterprise unit within their businesses.

 

Murshidah is a regular speaker at conferences and is currently working on her first book. She is a regular motivator on Hello on Two on RTM2, has been a regular featured guest on the Breakfast Show on NTV7, as well as on BFM the Business Station. She was also a featured consultant in the Sep 2010 issue of NewMan magazine. In Singapore, Murshidah has been a guest on the business programme Paradigma on Warna Radio. She was also the featured Transformation Coach on KISS92 FM radio station in Singapore. Murshidah is the brand Ambassador and educator of the WORLD HIJAB DAY, a global movement that promotes better understanding of the Hijab. She has been interviewed by HuffPost Live in USA, Mob TV, Astro Oasis and featured in the Malaysian Insider.
Murshidah is the main presenter on the radio programme JEWELS OF INSPIRATION, on Malaysia’s IKIM FM radio station. She was also featured the Indonesian TV show Saleha.

 

Murshidah is awarded THE BEST PERSONAL BRAND as a LIFE TRANSFORMER in 2017, by the Marketing Institute of Singapore.

 

Facing personal and financial challenges in the early 2000s, Murshidah pivoted towards a deeper calling: helping individuals transform their inner lives. This marked the birth of her life’s mission — guiding people to rediscover their confidence, align with purpose, and transform their personal image inside-out. She has since empowered teenagers, professionals, corporate teams, and even government officials with grooming, emotional intelligence, and mindset coaching.

 

Today, Murshidah leads multiple businesses, coaches personal brands and entrepreneurs globally, and integrates the values of Love & Respect into every transformation she facilitates. Whether on stage, on air, or on the ground with marginalized communities, Murshidah brings passion, purpose, and profound clarity to those she serves.

 

Her social enterprise LOVE & RESPECT Transformation Centre was awarded Best Brands for Good – for Community and Business Model in 2019, by the Intellectual Property Office of Singapore. She was awarded Malaysia National Sustainability Award 2019 by Global GPM (Green Project Management Organisation ) for her work on helping refugees come out of poverty. She is also the top 100 Transformation Leaders for Value Creation as recognised by GoGlobal Business School, Singapore. Murshidah is recognised as the Top 10 Transformational Women Leaders in 2021 (Exeleon Magazine, USA)

 

Murshidah is also an active advocate in helping the marginalised groups of people in Malaysia which includes the homeless, sex workers, runaway teens, abused women and children, and those living in poverty. She conducts regular visits to raise awareness of the people in need and conducts street feeding activities to reach out to the homeless. She works with NGOs to conduct Mindset Change programmes for the people in need as well as for the volunteers and counsellors.


 

Venue Details

Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,
Phone : 03 2144 2200

https://kualalumpur.concorde hotelsresorts.com/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Empowering Yourself
  • Be the Purpose-Driven, Soul Centered Leader that your people desire
  • The Power of Your Mind
  • Mindfulness In Your Communication
  • Understanding People
  • Walk the walk, talk the talk”
    Communicating the brand (internally & externally)
  • Learning Integration: Transformational Communication Into The Future
  • Personal Empowerment & Let The Transformation Begin…
OBJECTIVE

This course is intended to empower participants with personal empowerment, effectiveness and communication skills to motivate themselves, others and understand the overall fundamental human needs. This course covers both interpersonal as well as intra personal communication skills. How we relate to others is a reflection of how we relate and understand ourselves.

This course will be excellent for those who have to excel in their lives, lead others, set an example, and manage team mates to reach a goal. The Accelerated Learning Technology used in this course is unique to the brand of the workshop as participants learn 400% faster than any other courses.

Furthermore, this course is intended for those keen on developing their interpersonal skills and apply the knowledge of intrapersonal qualities.

In addition, the participants also develop their intrapersonal qualities (personal effectiveness) in being a leader as well as to develop their inter-personal skills (mainly in management) to achieve a vision.

This course is designed to help participants to be proactive, responsible and empowered. Every participant will benefit from this course by learning how to live a happy and contented life while achieving personal and professional goals. Companies or organizations will benefit by having motivated, focused, confident employees who know how to bring added value to their work.

What worked in the past won’t always work in the future, especially when we consider our rapidly changing world and our expectations. Looking at the business world and leadership, it is vital to recognize, maintaining past strategies doesn’t equate to future growth. Adaption is fundamental.

Here we will address leadership, management, and communication and how it has to transform for a sustainable business to happen. For both the workplace and for customer relationships.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the roles of the empowered
    person, team member and leader, it is essential to understand oneself, be self motivated, and
    understand the importance of spiritual quotient.
  2. Giving awareness on the importance of team work/ bonding and to empower the participants to create successful teams.
  3. Learning the principles and characteristics of successful leadership and to apply it in their life.
  4. Empowering them to improve themselves and as a result become better leaders, team members & individuals.
  5. Creating effective working relationships with people at all levels.
  6. Choosing and using the most productive approach and behaviour to get the results you want.
  7. Getting your message across in a way that gets heard, understood, accepted and acted upon.
  8. Motivating people to change their behaviour.
  9. Understanding the importance of how leadership and communication styles have evolved in the current business environment.
WHO SHOULD ATTEND
  • Managerial and Executive levels
  • Team Leaders
  • Professionals from Entry-level Employees to Senior Executives
  • Anyone who wants to enhance their ability to build relationships, collaborate, and influence others is a suitable participant.

It is particularly beneficial for Managers and Team Leaders, Sales and Marketing Professionals, Human Resources staff, and Technical Experts who need to communicate complex information clearly.

METHODOLOGY

Delivery will be done using the Accelerated Learning Technology. The Accelerated Learning technology makes use of flip charts, music, movies, colours and co-operative learning to create the relaxed and joyous environment. Some of the methods used to create impact full learning include:

Modelling Games Simulations
Metaphors Role Plays Projects
Individual
Reflections Group
Discussions Physical
Activities

True learning occurs through discovery. The various methods used in the programme allow you to be fully involved in the process and discover the learning for yourself. Once you discover, you learn and you take ownership of the learning.

DAY 1
 

EMPOWERING YOURSELF

9:00

INTRODUCTION

  • Who am I?
  • What Makes a Successful Communicator and Leader?
  • Let’s Group
  • Learning Guidelines
 

The LOVE & RESPECT Leadership Pledge

 

YOUR WHOLE BEING TRANSFORMATION

  • Your Purpose
  • Dreams
  • The Importance of Change
  • Getting out of your comfort zone
 

The Power within Yourself !
The Whole Being – Body, Mind, Heart & Spirit (the Connection)
Why Every Need has to be Fulfilled
The Power of the Human Spirit

10.45

BE THE PURPOSE-DRIVEN, SOUL CENTERED LEADER THAT YOUR PEOPLE DESIRE

  • Communicating with your “Brand” as a leader
  • Understanding Personal Brand
 

How Do You Sense the Person’s Hot Buttons through Conversation

  • Opening and Structuring conversation
  • The Art of questioning
 

The Art Of Effective Listening

  • Intellectual Listening
  • Emotional Listening
 

Being Intuitive During a Conversation

 

Role Play: Challenges & Solutions In Communication

1:00 Lunch
2:00

THE POWER OF YOUR MIND

  • How your mind affects your outcome
  • Our Conditioning Process
  • Overcoming limitations and fears
 

The Magic of Your Mind – how the mind and body works for or against you, Body Language and Non-Verbal Communication (Basic NLP will be incorporated here to understand how the
body and mind work together).

 

Body Language

  • Greetings and Introduction
  • Body language in different situations
  • Postures, Gestures and Stances
3:45

MINDFULNESS IN YOUR COMMUNICATION
STRUCTURING AN IMPACTFUL CONVERSATION

  • Asking Questions
  • Influencing Action
  • 8 step accelerated communication
  • How people process your message – 4-MAT by Bernice McCarthy
 

Challenges & Solutions – Dealing with “difficult” customers (internal and external)

 

ROLE PLAY

5:00 End of Day 1
DAY 2
9:00

UNDERSTANDING PEOPLE

  • Understanding fundamental human needs
  • Understanding people
  • Personality PLUS – Florence Littauner
  • Learning modality – VAK
  • How to relate to various personalities and how to manage your internal communication with yourself

 

How to become an effective communicator and work in teams

  • Turning negative office politics positive
  • How to get people to like you
10.45

WALK THE WALK, TALK THE TALK

  • Communicating the brand (internally & externally)
  • Communicating over the phone
  • Communicating on Social Media
  • Whatsapp and Email Etiquette
  • Zoom Etiquette and Video Communication
 

COMMUNICATING IN TEAMS

  • Characteristics of successful teams
  • Principle led teams
    o Win! Win! Win!
    o Integrity
    o Responsibility
    o Love
    o Respect
    o Commitment
 
  • Common mistakes made by unsuccessful teams
  • Networking Skills and Conversations
  • Business Etiquette
1:00 Lunch
2:00

LEARNING INTEGRATION:
TRANSFORMATIONAL COMMUNICATION INTO THE FUTURE

  • Understanding upcoming trends and how they affect leadership, demographic changes and
    economic transformations
  • The Successful Leader of Tomorrow
  • Self-Leadership, Artificial Intelligence and Human Relationship Transformation
  • The Organisations and Businesses that are Sustainable Post Pandemic
3:45

PERSONAL EMPOWERMENT & LET THE TRANSFORMATION BEGIN…
HOW TO BECOME A SUCCESSFUL LEADER

  • What is stopping you from achieving success?
  • Forming A Support Group.
  • Communicating internally
  • Clearing Your Blockages
  • Forgiveness and Gratitude
  • GOAL SET GO!
  • Learning Integration
  Group Discussions, Activities, Games
5:00 End of Course