Speaking English with Confidence at the Workplace

10-11 Aug, 2026, Concorde Hotel Kuala Lumpur

Register Now
PDF Brochure

IPA Training is Registered with

Learn from the Best

Mr Viknesh Ashley has more than 10 years of experience working in roles related to writing and journalism, including StarProperty.my under Star Media Group Bhd, The Malaysian Reserve and Malay Mail, Malaysian property websites and magazines as well as with local property developers such as Sunway Property Group and SkyWorld Development Group Bhd.

 

Mr Ashley has expertly undertaken corporate training in the areas of interpersonal & business communication, time & stress management, presentation skills, customer service and business writing skills. Organisations that he has trained and co-trained include RHB Malaysia, Multinail Asia Sdn Bhd, Hong Leong Yamaha Motor Sdn Bhd, Deloitte Malaysia, Astro Malaysia Holdings Bhd. etc.

 

Mr Ashley is PSMB Train the Trainer certified and holds a B.A. (Hons) in Communication & Media Management

 

Venue Details

Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concorde hotelsresorts.com/



Phone : 03 2144 2200

Contact us

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

Jane@ipa.com.my

ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my

COURSE HIGHLIGHTS
  • Understanding The Basics Of English Grammar
  • Applying Standard English At The Workplace
  • Using Situational English At The Workplace
  • Speaking English In Customer Service Situations
  • Improving Pronunciation and Vocabulary
COURSE INTRODUCTION

This course provides participants with opportunities to improve their English language skills to a level that they are confident to speak and write English with ease.

COURSE OBJECTIVES
  • Understanding the rules of grammar in spoken and written English
  • Pronouncing words using phonetics as a reference guide
  • Knowing the importance of tone in conversation
  • Using English effectively in workplace situations
  • Speaking confidently when dealing with internal and external customers
  • Writing simple, polite e-mail with ease and confidence
WHO SHOULD ATTEND
  • Secretaries and PAs
  • Front-liners
  • Customer Service Personnel
  • Executives
METHODOLOGY
  • Lectures
  • Case Studies
  • Group discussions
  • Role-plays
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Being more confident to express yourself in English.
  2. Having the ability to make and answer calls appropriately.
  3. Being able to use phonetics when faced with pronunciation glitches.
  4. Knowing how to use English correctly in a wide range of situations.
  5. Wanting to continuously improve your English language for greater confidence.
  
DAY 1
9:00 UNDERSTANDING THE BASICS OF ENGLISH GRAMMAR
  • The basics of subject and verb agreement
  • Avoiding double comparatives and superlatives
  • Singular and plural – staff or staffs?
  • Identifying incorrect prepositions
  • Conjunctions for more sophisticated language
  • Tenses – correct usage of present, past and future tenses
  • Using has, have and had appropriately
1:00 Lunch

2:00 APPLYING STANDARD ENGLISH AT THE WORKPLACE
  • Applying polite language (use of modals - may, could, would)
  • Using correct grammatical construction using modals
  • Awareness of standard English when interacting professionally
  • Common non-standard English that should be avoided at the workplace
3:45 USING SITUATIONAL ENGLISH AT THE WORKPLACE
  • The role of words, intonation and body language in spoken communication
  • Giving accurate directions and clear instructions
  • Asking for explanations to ensure clarity of message
  • Expressing opinions and ideas with confidence
  • Presenting information wih confidence during meetings and discussions
4:30 End of Day 1
DAY 2
9:00 SPEAKING ENGLISH IN CUSTOMER SERVICE SITUATIONS
  • Building confidence to speak in English with customers
  • Meeting and greeting your customers – the basics
  • Asking for relevant information and giving requested information to customers
  • Apologizing politely and offering explanations to customers
  • Conversing politely with customers on the telephone
1:00 Lunch

2:00 IMPROVING PRONUNCIATION AND VOCABULARY
  • The influence of the mother tongue in English pronunciation -- “l & r” , “v & w” , “t & th” , “s & sh”
  • Recognizing silent letters in words for accurate pronunciation
  • Practice on pronouncing commonly used words with confidence
  • Enhancing vocabulary using synonyms
5:00 End Of Course