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Mastering Conversational English: Enhancing English Proficiency at the Workplace

29-30 Oct, 2026, Concorde Hotel Kuala Lumpur

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Mr Viknesh Ashley has more than 10 years of experience working in roles related to writing and journalism, including StarProperty.my under Star Media Group Bhd, The Malaysian Reserve and Malay Mail, Malaysian property websites and magazines as well as with local property developers such as Sunway Property Group and SkyWorld Development Group Bhd.

 

Mr Ashley has expertly undertaken corporate training in the areas of interpersonal & business communication, time & stress management, presentation skills, customer service and business writing skills. Organisations that he has trained and co-trained include RHB Malaysia, Multinail Asia Sdn Bhd, Hong Leong Yamaha Motor Sdn Bhd, Deloitte Malaysia, Astro Malaysia Holdings Bhd. etc.

 

Mr Ashley is PSMB Train the Trainer certified and holds a B.A. (Hons) in Communication & Media Management

 

Venue Details

Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concorde hotelsresorts.com/


Phone : 03 2144 2200

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
OBJECTIVE

Great workplaces are built on meaningful conversations. Every interaction — whether with colleagues, managers, customers, or business partners — has the power to build trust, strengthen relationships, and shape an organization’s culture. Yet many workplace conversations remain predictable, hesitant, or ineffective, resulting in misunderstandings, missed opportunities, reduced collaboration, and barriers to effective teamwork.

 

Mastering Conversational English: Enhancing English Proficiency at the Workplace is a dynamic and highly interactive two-day course designed for employees at all levels who aspire to communicate with greater confidence, creativity, and professionalism. Rather than simply improving English language proficiency, this course empowers participants to think beyond conventional communication patterns, engage in meaningful conversations, express ideas with clarity, handle workplace interactions confidently, and leave lasting positive impressions in every conversation.

 

Through practical exercises, engaging discussions, role plays, speaking activities, and real-life workplace scenarios, participants will discover how effective conversations can foster stronger teamwork, improve customer relationships, manage challenging situations, encourage constructive feedback, and create a more open and collaborative workplace culture.

 

By the end of the course, participants will not only speak better English —they will communicate with confidence, listen with purpose, provide and receive feedback effectively, connect with others professionally, and contribute to a workplace where every conversation inspires collaboration, positivity, and success.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Communicating confidently in English at work.
  2. Participating effectively in meetings and workplace discussions.
  3. Building rapport with colleagues, customers, and clients.
  4. Handling workplace interactions professionally and confidently.
  5. Applying practical English communication strategies in their daily work.
  6. Giving and receiving constructive feedback effectively.
  7. Managing challenging workplace conversations with greater confidence.
  8. Contributing to a more positive, collaborative, and productive workplace through effective communication.
WHO SHOULD ATTEND
Individuals that would like to boost their confidence and build better as well as lasting bonds in the workplace.
METHODOLOGY
  • Interactive discussions
  • Pair and group activities
  • Role-playing
  • Case studies
  • Speaking games
  • Peer feedback
  • Trainer coaching
DAY 1
 

DAY 1: BUILDING CONFIDENCE IN WORKPLACE COMMUNICATION

9:00

MODULE 1: FOUNDATION OF WORKPLACE ENGLISH

  • Icebreaker speaking activities
  • Introducing yourself and your role
  • Importance of English in the workplace
  • Professional greetings and introductions
  • Common workplace vocabulary and expressions

Learning Outcome:

Participants gain confidence using basic professional English in daily workplace interactions.

10.45

MODULE 2: EFFECTIVE SPEAKING AND ACTIVE LISTENING

  • Making small talk with colleagues and clients
  • Pronunciation and intonation
  • Active listening techniques
  • Speaking clearly and confidently
  • Asking and answering questions
  • Role-play conversations
  • Participating actively
  • Presenting ideas clearly

Learning Outcome:

Participants improve speaking fluency and listening comprehension.

1:00 Lunch
2:00

MODULE 3: PROFESSIONAL CONVERSATIONS AND WORKPLACE ETIQUETTE

  • Telephone and video call etiquette
  • Giving opinions politely
  • Agreeing and disagreeing professionally
  • Requesting clarification
  • Handling common workplace situations
  • Scenario-based role plays

Learning Outcome:

Participants communicate professionally in workplace situations.

5:00 End of Day 1
DAY 2
 

DAY 2: APPLYING WORKPLACE COMMUNICATION SKILLS

9:00

MODULE 4: PROBLEM-SOLVING AND CUSTOMER COMMUNICATION

  • Handling customer enquiries
  • Responding to complaints professionally
  • Conflict resolution language
  • Negotiation basics
  • Case studies and role-play

Learning Outcome:

Participants handle challenging conversations effectively.

10.45

MODULE 5: GIVING & RECEIVING CONSTRUCTIVE FEEDBACK

  • Why feedback matters: Growth vs criticism
  • Guidelines for giving effective feedback (The SBI Method)
  • Receiving feedback with an open mind
  • Role-play: Feedback in teams
  • Creating a feedback-positive culture
  • Wrap-up: Your personal communication action plan
  • Review, reflection and Q&A

Learning Outcome:

Participants give and receive constructive feedback confidently, fostering continuous improvement, stronger teamwork, and a positive workplace communication culture.

1:00 Lunch
2:00

MODULE 6: WORKPLACE COMMUNICATION MASTERY

  • Networking conversations
  • Persuasive communication
  • Building confidence through practice
  • Developing a personal action plan
  • Final group presentation

Learning Outcome:

Participants demonstrate improved workplace communication skills by communicating confidently, building stronger professional relationships, and applying practical English communication strategies in the workplace.

5:00 End of Course