In-house: | Face to Face:

Professional English Communication Skills for the Workplace

30 Nov, 2026, Concorde Hotel Kuala Lumpur

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Mr Viknesh Ashley has more than 10 years of experience working in roles related to writing and journalism, including StarProperty.my under Star Media Group Bhd, The Malaysian Reserve and Malay Mail, Malaysian property websites and magazines as well as with local property developers such as Sunway Property Group and SkyWorld Development Group Bhd.

 

Mr Ashley has expertly undertaken corporate training in the areas of interpersonal & business communication, time & stress management, presentation skills, customer service and business writing skills. Organisations that he has trained and co-trained include RHB Malaysia, Multinail Asia Sdn Bhd, Hong Leong Yamaha Motor Sdn Bhd, Deloitte Malaysia, Astro Malaysia Holdings Bhd. etc.

 

Mr Ashley is PSMB Train the Trainer certified and holds a B.A. (Hons) in Communication & Media Management

Venue Details

Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concorde hotelsresorts.com/


Phone : 03 2144 2200

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Module 1: Foundation of Workplace English
  • Module 2: Effective Speaking and Active Listenin
  • Module 3: Professional Conversations and Workplace Etiquette
OBJECTIVE
  • Communicate Confidently: Speak and present ideas with clarity and authority in professional settings.
  • Improve Written Precision: Craft clear, professional emails, reports, and corporate documents.
  • Enhance Spoken Accuracy: Use appropriate business vocabulary, expressions, and the 7 Cs of communication to prevent misunderstandings.
  • Engage Stakeholders: Build professional credibility and improve collaborative teamwork with colleagues, clients, and management.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Communicating confidently in English at work.
  2. Building rapport with colleagues, customers, and clients.
  3. Participating effectively in workplace conversations.
  4. Handling common workplace interactions professionally.
  5. Applying practical English communication strategies in their daily work.
WHO SHOULD ATTEND
Individuals that would like to boost their confidence and build better as well as lasting bonds in the workplace.
METHODOLOGY
  • Interactive discussions
  • Pair and group activities
  • Role-playing
  • Speaking exercises
  • Scenario-based learning
  • Peer feedback
  • Trainer coaching
COURSE CONTENT
9:00

Module 1: Foundation of Workplace English

  • Icebreaker speaking activities
  • Introducing yourself and your role
  • Importance of English in the workplace
  • Professional greetings and introductions
  • Common workplace vocabulary and expressions

Learning Outcome: Participants gain confidence using basic professional English in daily workplace interactions.

10.45

Module 2: Effective Speaking and Active Listening

  • Making small talk with colleagues and clients
  • Pronunciation and intonation
  • Active listening techniques
  • Speaking clearly and confidently
  • Asking and answering questions
  • Role-play conversations
  • Participating actively
  • Presenting ideas clearly

Learning Outcome: Participants improve speaking fluency and listening comprehension.

1:00 Lunch
2:00

Module 3: Professional Conversations and Workplace Etiquette

  • Telephone and video call etiquette
  • Giving opinions politely
  • Agreeing and disagreeing professionally
  • Requesting clarification
  • Handling common workplace situations
  • Scenario-based role plays

Learning Outcome: Participants communicate professionally in workplace situations.

5:00 End of Course