In-house: | Face to Face:

Using ChatGPT and AI to 10X Business Productivity, Critical Thinking, Creative Strategy and Problem Solving

27 Nov, 2026, Concorde Hotel Kuala Lumpur

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Learn from the Best

Kelvin Ng

25 years teaching experience

 

Kelvin Ng is a dynamic, fun-loving corporate trainer who brings a touch of magic to every session. With over 25 years of experience, his training is nothing short of a WOW experience. Kelvin is passionate about helping people unlock the full potential of Microsoft Office applications, teaching them the right techniques to boost workplace productivity and efficiency.

 

As a Microsoft Office Automation Consultant, Kelvin specializes in creating customized Office Templates that streamline workflows and optimize business processes. His extensive expertise spans across classroom training, virtual learning, office automation, and graphic design, making him the go-to expert for anyone looking to elevate their skills.

 

Certified as a Microsoft Office 2019/O365 Expert & Associate, Microsoft Office 2016 Master Specialist, and Microsoft Certified Trainer, Kelvin also holds Adobe Certified Expert (ACE), Certified Virtual LearnCaster Facilitator, GTF Certified Online Trainer, and eSpeaker Certified Virtual Presenter distinctions. He’s worked with top companies around the globe, including INTEL Penang, Jabil, Baiduri Bank Brunei, Maybank, Petronas, Huawei, Standard Chartered, and many more across Malaysia, Brunei, Singapore, New Zealand, Papua New Guinea, India, and the USA.

 

Kelvin’s fun, engaging, and easy-to-learn modules have helped clients boost their productivity by at least 35%. Whether it’s creating clearer reports, communicating complex data for critical decision-making, or designing impactful presentations, Kelvin’s approach makes mastering Microsoft Office feel like a breeze. With the right support and a little practice, you’ll soon be the Microsoft Office Hero in your workplace!

Venue Details

Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concorde hotelsresorts.com/


Phone : 03 2144 2200

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • MODULE 1: AI MINDSET AND BUSINESS-QUALITY PROMPTING
  • MODULE 2: AI FOR CUSTOMER, MARKET AND COMPETITOR INTELLIGENCE
  • MODULE 3: AI FOR CRITICAL THINKING, PROBLEM DIAGNOSIS AND OPPORTUNITY CREATION
  • MODULE 4: AI FOR PROPOSALS, CLIENT COMMUNICATION AND BUSINESS PROBLEM SOLVING
OVERVIEW

This 1-day practical course is designed for the Business Development Department to use ChatGPT and AI as a thinking, productivity and problem-solving partner.

 

Participants will learn how to use AI to research customers, analyze competitors, generate business opportunities, prepare stronger proposals, improve client communication and solve business challenges more strategically. Instead of focusing only on writing prompts, this course helps participants develop sharper critical thinking, stronger creative thinking and better business judgment through compact, hands-on business development scenarios and guided AI exercises.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Using ChatGPT and AI confidently for daily business development tasks.
  2. Creating better prompts that produce useful, relevant and business-focused outputs.
  3. Analyzing customer needs, market trends, business problems and potential opportunities more effectively.
  4. Developing sharper value propositions, proposal content, follow-up messages and stakeholder communication.
  5. Applying AI as a thinking partner to become a more productive, strategic and respected problem solver.
WHO SHOULD ATTEND
  • Business Owners & Entrepreneurs
  • Managers & Team Leaders
  • Marketers & Content Creators
  • Sales & Customer Support Professionals
  • Administrative Staff & Pas
  • Corporate Professionals & Beginners
METHODOLOGY
  1. Hands-on AI Practice Participants will use ChatGPT and AI tools to complete practical business development tasks during the class.
  2. Business Scenario-Based Learning Exercises will be based on realistic situations such as customer research, proposal preparation, client follow-up, objection handling and opportunity creation.
  3. Guided Prompting and Thinking Frameworks Participants will learn structured ways to ask better questions, analyze issues and improve AI-generated responses.
  4. Discussion, Reflection and Debrief Each activity will include discussion and debrief to connect AI usage with real business impact, productivity and workplace application.
COURSE CONTENT
9:00

MODULE 1: AI MINDSET AND BUSINESS- QUALITY PROMPTING

  • Understanding AI as a productivity, thinking and business development partner
  • Moving from weak prompts to clear business-quality prompts
  • Using context, role, objective and output format to improve AI responses
  • Applying the C.R.E.A.T.E. prompting framework to business development tasks
  • Asking AI to improve, challenge and refine business ideas
10.45

MODULE 2: AI FOR CUSTOMER, MARKET AND COMPETITOR INTELLIGENCE

  • Using AI to research customers before meetings
  • Creating customer profiles and meeting preparation briefs
  • Analyzing market trends, business opportunities and competitor positioning
  • Identifying positioning gaps, risks and possible opportunity areas
  • Turning research information into practical business insights
1:00 Lunch
2:00

MODULE 3: AI FOR CRITICAL THINKING, PROBLEM DIAGNOSIS AND OPPORTUNITY CREATION

  • Avoiding blind acceptance of AI answers
  • Using AI to identify assumptions, missing information and root causes
  • Viewing business problems from customer, competitor and internal perspectives
  • Generating new business opportunities, cross-selling and upselling angles
  • Filtering ideas based on impact, difficulty and business value
3:45

MODULE 4: AI FOR PROPOSALS, CLIENT COMMUNICATION AND BUSINESS PROBLEM SOLVING

  • Turning technical capabilities into clearer business benefits
  • Creating stronger value propositions, pitch messages and proposal summaries
  • Writing professional follow-up emails, agendas and stakeholder messages
  • Handling objections, silent customers and delayed responses using AI
  • Building a personal AI productivity and problem-solving workflow
5:00 End of Course