(MC) Supervisors For The New Millennium

26-27 Sep, 2022, AC Hotel Kuala Lumpur by Marriott (Formerly known as Vistana Kuala Lumpur)

IPA Training is Registered with

Venue Details

AC Hotel Kuala Lumpur by Marriott (Formerly known as Vistana Kuala Lumpur)
9 JALAN LUMUT OFF JALAN IPOH,, KUALA LUMPUR, MALAYSIA, 50400,

https://www.marriott.com/en-us/hotels/kulka-ac-hotel-kuala-lumpur/overview/?scid=45f93f1b-bd77-45c9-8dab-83b6a417f6fe&y_source= 1_MTQ2NDU5MDEtNDgzL WxvY2F0aW9uLndlYnNpdGU%3D


Fax : 0 3-40428000

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Discovering Where You Are Now
  • The Supervisor As The Backbone Of The Organization
  • Understanding & Addressing Negative And Difficult Behaviour
  • Using Coaching & Counseling To Overcome Negative Behaviour & Improve Work Performance
  • Using Effective Communications To Get Higher Productivity
  • Role Play – The Picture Activity
  • Body Language
  • Managing People With High Performance Leadership
  • Using Delegation To Empower, Motivate & Reduce Your Stress
  • Introduction To Planning, Implementing Plans & Setting Goals
  • Motivation For Optimum Performance & Productivity
  • Practical Session On Motivation
OBJECTIVE

Supervisors are the backbone of any organization and their management and supervisory skills determine productivity. Being implementers of policy, productivity and quality is to a large degree controlled by them. Therefore it is very important that they are trained and equipped with the correct management skills.

This 2-day course focuses on improving management ability by dealing with the planning of work, setting goals, directing and leading while it also deals with man management ability or people management skills, communication skills, leadership skills, counseling, delegation and motivation of subordinates. The training not only teaches them to manage their subordinates but also trains them to manage their managers better.

The aim of this course is to empower supervisors with the concept that they have the power to change things by virtue of their positions and make them realize their importance in productivity and determining the quality of the output. It makes them take ownership of their jobs and consequences. It is they who plan, execute and control the workers below them. Therefore they can make a difference in productivity.

The benefits include improved supervisory skills which in turn should improve productivity and profits of the organization. Industrial law requirements on supervision and counseling are highlighted and 2 industrial court cases are discussed in this course.

COURSE LEARNING OUTCOMES (CLO)
  1. Comprehend the ability to set goals and do work planning.
  2. Perform leadership roles of directing and leading
  3. Display the ability of people management skills.
  4. Show effective communication skills to accomplish organizational objectives
  5. Comprehend and conduct counselling for higher performance by using the concept of employee empowerment
WHO SHOULD ATTEND

All supervisors, executives in supervisory positions, and senior employees earmarked for promotion should attend this course.

METHODOLOGY

This Course is designed with:

  • 6 Interactive Activities
  • 1 Role Play
  • 2 Video Clips
  • 3 Video Slide Shows
  • 3 Psychometric Tools To Assess & Improve The participants
  • Extra reading materials are added at the end of the notes.
  • Course notes are in the form of a workbook with blanks for participants to fill-in throughout the duration of the course in line training psychology.
DAY 1
9:00

Module 1- DISCOVERING WHERE YOU ARE NOW

  • Introduction
  • Self Realization - A psychometric Tool to Discover Where You Are

    Ice Breaker Activity
10.45

Module 2 - THE SUPERVISOR AS THE BACKBONE OF THE ORGANIZATION

  • Who are Supervisors?
  • Realizing Supervisors are already on the • Management Ladder
  • Roles & Functions of the Supervisor
  • What the Management Guru Peter Drucker says.
10:45

Module 3 - UNDERSTANDING & ADDRESSING NEGATIVE AND DIFFICULT BEHAVIOUR

  • Exposure to Needs Theory and how to use it to get higher productivity
  • Symptoms, Causes and Reasons of difficult behaviour.
  • Is supervisor’s failure a contributing factor to negative behaviour?
  • The Vicious Circle
  • Psychology behind “Why Do People Behave Negatively”?
  • 14 Ways to Cope and Manage Difficult Behaviour.
 

Module 4 - USING COACHING & COUNSELING TO OVERCOME NEGATIVE BEHAVIOUR & IMPROVE WORK PERFORMANCE

  • Difference between Coaching & Counseling
  • Functions of Coaching & Counseling
  • The 6-Step Method for Counseling
  • Rules for observation – When and How to Observe
  • Discussion, Meeting, Concluding, Follow-up Plan
  • Industrial Law requirements for Counseling – 2 cases discussed
  • The Importance of Giving Performance Feedback
  • How to give Performance Feedback
  • 5 Rules of The Thumb in Giving Performance • Feedback

    Group Activity - Finding a win-win solution to a problem
1:00 Lunch

2:00

Module 5 - USING EFFECTIVE COMMUNICATIONS TO GET HIGHER PRODUCTIVITY

  • Analyzing The Way We Communicate
  • 40 Barriers to Effective Communication
  • Negative Attitude, Closed Mindset, Poor Supervision, Poor Listening
3.45

Role Play – The Picture Activity

  • Lessons Learnt from the activity
  • The Art of Listening - Active Listening

    Video clip - How to Listen When the Boss is Talking
5:00 End of Day 1
DAY 2
9:00

Body Language

  • Video clip - Observing Body Language
  • Verbal Language - Using positive language to motivate & Inspire
  • 23 Leadership Skills A Supervisor Must Have.
10:45

Module 6 - MANAGING PEOPLE WITH HIGH PERFORMANCE LEADERSHIP

  • Leadership – What it is & What it is not - Looking At Some Definitions
  • Dealing with frustrations in leadership - Lessons from Mother Theresa
  • Difference Between A Leader & A Manager
  • Difference Between A Leader & A Boss
  • The 4 Basic Leadership Styles
  • Achievement Oriented & Participative Leadership
  • Current Trends - Transformational & Transactional Leadership

    Activity – A Psychometric tool to analyze Your Leadership Style
    Are You A TF or TS Leader?
 

Module 7 - USING DELEGATION TO EMPOWER, MOTIVATE & REDUCE YOUR STRESS

  • What is Delegation?
  • What to Delegate & What Not to Delegate
  • Why People Don’t Delegate - Overcoming the Psychological Fears
  • How to Delegate Effectively - A step-by-step Process
  • Benefits of Delegation - Teambuilding, Empowerment, Building Other Leaders, Motivation, Reduction of own workload
1:00 Lunch
2:00

Module 8 - INTRODUCTION TO PLANNING, IMPLEMENTING PLANS & SETTING GOALS

  • Definition and Meaning of Planning
  • Need & Importance of Planning in-line with supporting Organizational VMO
  • Introduction to A Basic Planning Process using the Rudyard Kipling Tool
  • The 8 Step-method of Preparing & Implementing Plans
  • Setting Goals - The SMARTER Method of setting Goals

    Activity - Planning Requires Imagination, Creative & Lateral Thinking
  • 5.00 End of Course
3:00

Module 9 - MOTIVATION FOR OPTIMUM PERFORMANCE & PRODUCTIVITY

  • Definition - What Energizes, Directs and Sustains Human Behaviour
  • Popular Motivation Approaches
  • Douglas McGregor’s X and Y Theory & Practical Applications
  • William Ouchi’s Motivation Approaches

    Activity - Analyzing yourself using the Douglas McGregor Psychometric Tool to find out your Managerial Assumptions
  • How to Motivate your Subordinates - 5 Critical Tips
3:45

Practical Session on Motivation –2 Video shows on Motivation

  • “Motivation - An Emotional Experience”
  • Activity - All Human Beings Are Followers
  • The Power of Praise, The Self-fulfilling Prophesy & Pygmalion Effect
  • Scientific Experiments That Proved Motivation Works
  • Managing Your Boss - Your Number 1 Customer
  • Overcoming the Man-in-the-middle Syndrome - sandwiched between the Boss and the Subordinates

    Conclusion - Slide Show on Major Topics Covered & Motivation
5:00 End of Course