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Developing Star Performing Secretaries, Personal Assistants & Office Professionals

20-21 Feb, 2023, Pullman Kuala Lumpur Bangsar

IPA Training is Registered with

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya, Tower 3, 59200 KUALA LUMPUR,

https://all.accor.com/hotel/7962 /index.en.shtml


Phone : 0 3-2298 1888
Fax : 0 3-2298 1999

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Understanding Our Bosses And Supervisors
  • Competencies For Your Performance Improvement
  • Re-Branding Your Image
  • Projecting Performance-Based Attitude
  • Communicating Confidently & Assertively
  • Prioritizing Task And Activities
  • It’s All About Efficiency
  • Arranging For Events And Meetings
OVERVIEW

A star performer is someone recognized by bosses as excellent in managing task and people at work in the most reliable manner. A star performer is someone who consistently plans, implements and manages various situation better than most people, to achieve the organizational goal. They are outstanding in their ability to think ahead, make excellent decision as well solve problems in the most cost effective manner

 

To become a star performer, Secretaries and Office professional have to equip themselves with the right kind of knowledge and mindset to champion the cause for their bosses. This program specially caters to change mindsets to work better with bosses, complete task on time and handle situations in the most effective way.

WHO SHOULD ATTEND
Secretaries, Personal Assistants & Administrative Assistants, Office Professionals, Existing Secretaries and New Secretaries will find this course useful in meeting new challenges at work.
METHODOLOGY
This is a practical course with many hands-on activities to allow participants to experience what they learn first. Methodologies used are:
  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
  • Lecture
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB...
  1. Learning How to Solve Problems and “Thinking on Your Feet.”
  2. Discovering Your New Roles as Secretaries and Office Professionals.
  3. Analyzing Your Current Abilities and Becoming an Outstanding Performer.
  4. Discovering What Bosses Are Expecting From You.
  5. Learning Many Key Pointers and Techniques and Accomplishing Your Task Efficiently.
  6. Learning How to Prioritize Accurately.
  7. Identifying Efficient and Neat Working Methods.
  8. Understanding Your Important Performance Competencies
  9. Knowing How To Project A Professional Image
  10. Managing Events And Meeting Smoothly
 
DAY 1
9:00 UNDERSTANDING OUR BOSSES AND SUPERVISORS
  • What Bosses Want?
  • Working With Gen X and Y
  • Think Like A Boss Behave Like Staff
10:45 COMPETENCIES FOR YOUR PERFORMANCE IMPROVEMENT
  • The Secret of Key Performance Index(KPI)
  • How Far You Can Climb The Career Ladder?
  • How Fair and Just Are Bosses?
1:00 Lunch

2:00 RE-BRANDING YOUR IMAGE
  • 10 Rules of Excellent Secretary and Office Professional
  • SWOT On Your Behavior
  • Learn How To Manage Your Emotions
  • Values of Secretary and Office Professional
3:45 PROJECTING PERFORMANCE-BASED ATTITUDE
  • Secret of Communication
  • Choosing The Right Words
  • That Tone of A Professional
  • Learn To Read People Silently
5:00 End of Day 1
DAY 2
9:00 COMMUNICATING CONFIDENTLY AND ASSERTIVELY
  • Common Phrases To Say To Boss
  • Managing People and Appointments
  • Setting Reminders and Managing it Effectively
10:45 PRIORITIZING TASK AND ACTIVITIES
  • Identifying Daily-to-do List
  • Categorizing Your Task
  • Learn How To Prioritize Your Task
1:00 Lunch

2:00 IT’S ALL ABOUT EFFICIENCY
  • Creating SOPs and Faster Working Methods
  • Managing Your e-calendar
  • In Basket Method
3:45 ARRANGING FOR EVENTS AND MEETINGS
  • Preparing Your Meeting Checklist
  • Booking The Meeting Venue
  • Facilities Arrangement
  • Suitable Refreshment
5:00 End of Course