(MC) HR for Non-HR Managers & Operational Line Managers

07-08 Dec, 2022, Remote Online Training - Public

IPA Training is Registered with

Venue Details

Remote Online Training - Public


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Importance of HR Management for Non-HR and Operational Line Managers
  • Employers and Employees Rights
  • Drafting Job Descriptions and Job Specifications
  • Job Interviewing Skills
  • Job Training & Developing Employee Potential
  • Performance Management
  • Counselling
  • Documentation for Non-performance and Indiscipline
  • Domestic Inquiry
  • Special Issues in Managing Probationers
  • Improving Employee Relations
OVERVIEW

This course looks at the day-to-day issues of managing department employees and the associated challenges.


COURSE LEARNING OUTCOMES (CLO)
  1. Display the drafting of proper job descriptions, job specifications and conducting successful interviews
  2. Perform professional performance evaluation, counselling and training
  3. Comprehend the procedures in conducting the domestic inquiry, taking disciplinary action, drafting disciplinary letters for misconduct and non-performance
  4. Comply with the methods of managing probationers the legal and professional way
  5. Comprehend how to improve employee relations mand ethics in management
WHO SHOULD ATTEND
  • HODs
  • Non-HR Managers / Executives
  • Operational Managers / Executives
  • Line Managers / Executives
METHODOLOGY
Presentations, Interactive Group Discussions, Case Studies, Role-Play
 
DAY 1
9:00 IMPORTANCE OF HR MANAGEMENT FOR NON-HR AND OPERATIONAL LINE MANAGERS
  • What is HRM?
  • Role of HRM in an organisation
  • Role of Operational Line Management in HRM
10:45 EMPLOYERS AND EMPLOYEES RIGHTS
  • Employers legal prerogatives
  • Employees legal rights
12:00 DRAFTING JOB DESCRIPTIONS AND JOB SPECIFICATIONS
  • Drafting JD / JS
  • Determining work loads
  • Balancing up the job descriptions
1:00 Lunch

2:00 JOB INTERVIEWING SKILLS
  • Types of interview questions
  • Conducting the interview
  • Evaluating responses
  JOB TRAINING & DEVELOPING EMPLOYEE POTENTIAL
  • Training Needs Analysis (TNA)
  • On-the job coaching and conducting training
  • Job rotation and Multitasking
  • Career planning and development
3:45 PERFORMANCE MANAGEMENT
  • Setting performance standards & KPIs
  • Evaluating performance
  • Drawing up Performance Improvement Plans (PIPs)
5:00 End of Day 1
DAY 2
9:00 COUNSELLING
  • Who should counsel?
  • Difference between advice and counseling
  • Required skills for counselors
  • How to counsel?
10:45 DOCUMENTATION FOR NON- PERFORMANCE AND INDISCIPLINE
  • Cautions
  • Verbal and written warnings
  • Show-cause letter
  • Charge sheet
12.00 DOMESTIC INQUIRY
  • Panel members
  • Process of inquiry
  • Rights of prosecutor and accused
1:00 Lunch

2:00 SPECIAL ISSUES IN MANAGING PROBATIONERS
  • Setting standards for probationers
  • Managing performance
  • Confirming employees
  • Differences between probation and confirmed service
  • Legal problems and challenges in managing probationer
3:45 IMPROVING EMPLOYEE RELATIONS
  • What do employees want?
  • Personal leadership styles for the new generation
  • Why do employees leave?
  • Ethics in management
5:00 End of Course