Writing Professional Business Documents – Skills and Techniques

21-22 Dec, 2022, Armada Hotel

IPA Training is Registered with

Venue Details

Armada Hotel
Lot 6, Lorong Utara C, Section 52,, 46200 Petaling Jaya, Selangor Darul Ehsan,

https://www.armada.com.my/


Phone : 03 7954 6888
Fax : 03 7958 5593

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Module 1 – Writing Buildings Blocks
  • Module 2 – Writing Foundation
  • Module 3 – Building Ideas
  • Module 4 – Plan First Write Second
  • Module 5 – Write It Right
  • Module 6 – Effective Emails and Netiquette
  • Module 7 – Business Memo
  • Module 8 – Business Letters
  • Module 9 – Practical Workshop
INTRODUCTION

This course provides participants with techniques to structure a diverse range of business documents for better clarity and impact. It underlines a strong focus on writing effective documents for better readability purposes, ensuring messages are communicated concisely and clearly.

It takes proper skills to communicate technical or commercial information efficiently, concisely, and accurately. This course has been designed specifically for those who frequently write business documents. It accentuates exclusively the skills you need to make the writing process easier, and smoother, resulting in producing documents that are more effective.

This two-day course is specially designed for those who regularly prepare written documents in the organisation. We pay close attention to all types of business writing; letters, persuasion, refusal, or action, reflecting current word usage and up-to-date formats. You can also upskill your writing proficiency and amplify your writing style for professional business documents that are brief yet concise, clear, and direct, complete, and accurate.

Our two-day course manoeuvres you to construct business documents that save time and cost. It presents you with tips for error-free, simple English communication that will enhance your message to your target audience.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. spelling and grammar issues in Business Writing.
  2. Reviewing basic concepts in sentence and paragraph construction.
  3. Selecting words that support your message without disrupting reader understanding.
  4. Applying techniques to present clear, concise, fact-based, effective writing.
  5. Acquiring techniques for proofreading and communicating clearly.
  6. Applying skills in real work applications by practicing good written communication
WHO SHOULD ATTEND
Our business-writing course targets individuals required to write professional documentation such as emails, letters, and reports.
METHODOLOGY

This is an interactive course with highly engaging activities and practice sessions formulated apply your newly acquired skills into action throughout the session.

These activities include preparing different types of business documents in as well as reworking one of your own business documents with the help of our experts.

Our courses are delivered with a strong emphasis on WHOLESOME LEARNING that is complemented with an array of ACTIVE INVOLVEMENT TECHNIQUES that will make learning interesting, exciting, and fun.

We use a combination of expert input practice and small group sessions forwarding the best opportunities for skills transfer into the workplace by adapting learning tools inclusive practical writing exercises.

DAY 1
9:00

Module 1 - Writing Building Blocks

  • Understanding Business Writing
  • Grammar and style for creating persuasive content
  • Common writing errors
  • Sentence and paragraph construction for effectiveness and reliability


10.45

Module 2 - Writing Foundation

  • The 6 Cs in Business Writing – clear, direct messages using plain language
  • Crafting brief, simple sentences to improve readability
  • Choosing common words to make the messages and meaning clear  

 

12.00

Module 3 – Building Ideas

  • Converting action into verbs for straight forward and concise writing
  • One-idea paragraph
  • Table Activity – Constructing a skeleton from a given topic  

 

1:00 Lunch
2:00

Module 4 – Plan First Write Second

  • Clear Objectives
  • Organise and plan
  • Creating a structure before writing
  • Ensuring your structure supports and delivers readers’ need/requirements

 

3:45

Module 5 – Write It Right

  • Conciseness, Headings, Writing in a flow
  • Selecting information
  • Mind Mapping – Bonus Module
  • Activity – planning the outlines 

 

5:00 End of Day 1
DAY 2
9:00

Module 6 – Effective Emails and Netiquette

  • Emails that speak and connect
  • Tool for clarity – Pointers and tables
  • Subject line etiquette


10.45

Module 7 – Business Memo

  • Functions of a Memo
  • Format of a Memo
  • Techniques for an effective memo

 

1:00 Lunch
2:00

Module 8 – Business Letters 

  • Understanding the use of Positive Language
  • Transform statements from ordering/ accusing to appealing/neutral statements
  • Letter of Adjustment – Responding to a complaint

 

3:45

Module 9 – Practical Workshop 

  • Group Activity – Responding to a Complaint – Case Study
  • Group Activity – Non-Routine Request

 

5:00 End of Course