Managing and Maintaining a Cohesive Multigenerational Workforce

14-15 Dec, 2023, Wyndham Grand Bangsar Kuala Lumpur (Formerly Known As Pullman Bangsar Kuala Lumpur)

IPA Training is Registered with

Venue Details

Wyndham Grand Bangsar Kuala Lumpur (Formerly Known As Pullman Bangsar Kuala Lumpur)
No1 Jalan Pantai Jaya, Tower 3,


Phone : 03-2298 1888

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Getting To Know Different Generations
  • Understanding The Needs Of Each Generation At Work
  • Analyzing Working Methods Of These Generations
  • Setting Clear Direction For All
  • Creating A Common Platform
  • Communication Effectively With Others
  • Promoting Collaboration And Teamwork
  • Applying Practical Methods To Bridge The Gap
OBJECTIVE

Generational gap at workplace refers to the behavioural, work methodology and appearance of people who belong to different era in life. Each generation grows up in a different context and, as a result, may have different work expectations.
Despite these differences, the basic intrinsic human values are similar yet approached from different perspective. Thus, making them look different outwardly.

This course creates a platform for all different generations to come together for a common objective at work. It enhances the ability to understand differences and seek similarities in each other to create a more harmonious working environment.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Knowing The Clear Description Of Generations Gaps.
  2. Identifying Communication Methods To Bridge Generation Gaps.
  3. Analysing The Values Instilled In Every Evolving Human Era.
  4. Applying Practical Methods To Work With Different Generation.
  5. Applying Key Factors To Minimize Generational Gap.
WHO SHOULD ATTEND
All Managers, Assistant Managers, Supervisors, Heads of Department, Executives, Team Leaders and Officers.
METHODOLOGY
  • Briefing On Concepts And Theories
  • Individual And Group Presentation
  • Tools And Activities
  • Video
  • Self-Analysis
  • Application And Practical Work
  • Further Reading And Assignment
Day 1
9:00

GETTING TO KNOW DIFFERENT GENERATIONS

  • Description of Different Generation Traits
  • Analyse the Generation Ratio at Your Workplace
  • Understanding Your Generation Better
  • The Values of Your Prior and After Generation


10.45

UNDERSTANDING THE NEEDS OF EACH GENERATION AT WORK

  • Understanding Knowledge and Worldview
  • Intrinsic Human Values
  • The quality of Lifestyle
  • Social Skills and Relationship Circles
  • Financial and Political Stand

 

1:00 Lunch
2:00

ANALYZING WORKING METHODS OF THESE GENERATIONS

  • The Workstyles of Gen X
  • The Work values of Gen Y / Millennials
  • Understanding Perception of Gen Z
  • Spotting the Similarities and Differences

 

3:45

SETTING CLEAR DIRECTION FOR ALL

  • Clarifying Company Goals for All Generations
  • 3 Categories of Performance Evaluation
  • Key Performance Indicator (KPI)

 

5:00 End of Day 1
Day 2
9:00

CREATING A COMMON PLATFORM

  • How Roles Created at Work?
  • Your Job Specification Review
  • Linking With Current Job Description
  • Projecting Your Responsibilities Professionally


10.45

COMMUNICATION EFFECTIVELY WITH OTHERS

  • The 3 Secrets of Communication
  • Understanding Instant Change in Words and Image
  • Aligning Your Confident Tone of Voice
  • Correcting Your Body language

 

1:00 Lunch
2:00

PROMOTING COLLABORATION AND TEAMWORK

  • The 5 Effective Strategies to Manage Conflict
  • Responding to Team Conflicts
  • Accepting Differences Within the Team

 

3:45

APPLYING PRACTICAL METHODS TO BRIDGE THE GAP

  • Theme Days at Work
  • Team Engagement Activities
  • Creating Knowledge Sharing Groups
  • The Right Mindset to Move Forward 

 

5:00 End of Course