BREAK THE BARRIERS & INTRODUCTION

MODULE 1 : SOFT START – WHY COACHING?

Facilitators focus on creating interactive brainstorming session where participants free to share what, when, where and how in coaching delivery.

1. Why Coaching Staff?
   
2. What Benefits You From Coaching Staff?
   
3. Mentor VS Coach
   
4. What Makes A Good Coach?
   

“Learning… the process by which change in knowledge or skills are acquired through learning or experience”.

MODULE 2 : COACHING READINESS

In a coaching-friendly environment, coaching spreads beyond one-on-one sessions, and becomes part of your team’s learning culture. Your team feels comfortable discussing any challenges they face, as well as seeking input from you and other team members.
Brief assessment will be used to evaluate your coaching climate & your listening skill.

MODULE 3 : TYPE OF COACHING & BALANCE TELLING & ASKING

Coaching become simple to understand when the facilitator shares type of coaching. Coaching can be a balancing act between telling & asking. Asking encouraging people to think through situations themselves and to formulate their own ideas— and telling—sharing your experience, insights, and ideas.

1. Skill Coaching (Sales, Presentation, Power Point)
   
2. Coaching for Leadership Success
   
3. Coaching for Improvement
   
4. Managing Poor Performance

MODULE 4 : COACHING THROUGH 5 COMPETENCIES

This session will be an introduction to 5 Coaching Competencies. Each Competencies will be taught through supervised coaching role play, case studies, written exercise and feedback giving.

MODULE 5 : COACHING PRACTICE

Paired role play session will be facilitated to encourage application of the 5 coaching competencies. Facilitator will wrap the day 1 learning as well.

OPENING & RECAP

MODULE 1: REVISION ON 5 COACHING COMPETENCIES

This session allows participants to share their challenges, doubts & concern during their coaching practice in workplace and the facilitators will be clarifying the
challenges.

MODULE 2 : SITUATIONAL LEADERSHIP

Identify the concepts in this lesson that most apply to you and your situation. By more closely examining your situation, you can determine which areas to focus on when practicing new skills in your workplace.

MODULE 3 : GROW MODEL Facilitator introduces GROW model.

Goal – Identify Coaching Goal or Issue to be solved.
Reality – Find out action taken, challenges, obstacles & elicits. Self-limiting beliefs, biases, conflicting values and purpose.
Options – Barnstorming possible solution.
Way Forward – Create Game Plan and specific tracking measurement.

MODULE 4 : PRACTICE, LEARN & SHARE

In this session, the facilitator will “role play” with the participants with the intention of demonstrating the “GROW” model. 3 guidelines will be introduced
during the coaching interaction.

1. Keep the conversation tight
   
2. Deep Listening
   
3. Coaching Presence

MODULE 5 : MEETING “HEART” NEED & “HEAD” NEED

When coaching your team members, you’ll find they have “Heart” needs and “Head” needs they’ve brought to the discussion, such as establishing an action
plan or moving forward. They also have ‘heart” needs moment, such as to be
listened to, to be involved and understood and to feel that managers are
supporting them.

MODULE 6 : GIVING STAR FEEDBACK

STAR Feedback tools helps you deliver more effective feedback. It focuses your comments on specific situation and
behaviours and then outlines the impact that these behaviours have on others.

MODULE 7 : COACHING PRACTICE

Paired role play session will be facilitated to encourage application of the 5 coaching competencies. Facilitator will wrap the day 1 learning as well.