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Online_Seize the Day! Excellent Secretarial & Administration Skills

16 Nov, 2021, Virtual Classroom Training

IPA Training is Registered with

Venue Details

Virtual Classroom Training


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • The Office and You
  • Roles and Responsibilities
  • Professional Image and Courtesies
  • Interpersonal and Communication Skills
  • Time Management
  • Professional Telephone Etiquette
INTRODUCTION

The speed of change is increasing. The momentum of work is getting faster. Employees must change to a similar rate to reach organization’s goals. Let them understand why this is so and how they can reach their highest potential ever imagined.

 

The objective of this course is to impart important skills and knowledge required for secretaries and administrative assistants through learning the much needed techniques, and use them effectively to achieve company’s goals and produce positive results.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Projecting a professional image for the company and for oneself.
  2. Communicating professionally with confidence and giving constructive feedback.
  3. Being effective in carrying out planned daily tasks within a timeframe.
  4. Handling calls in a courteous and professional manner.
WHO SHOULD ATTEND
Secretaries, administrative assistants, personal assistants, clerks and support staff
METHODOLOGY
Lecture, Slide share, Brainstorm, Info sharing, Quiz, Discussion and Case studies
COURSE CONTENT
9:00

THE OFFICE AND YOU

  • Functions of an office
  • Challenges at workplace
 

ROLES AND RESPONSIBILITIES

  • Responsibilities vs tasks
  • Essential skills at workplace
  • Positive qualities of an employee
10.45

PROFESSIONAL IMAGE AND COURTESIES

  • First impression
  • Proper dress code and personal appearance
  • Greetings and introductions
1:00 Lunch
2:00

INTERPERSONAL AND COMMUNICATION SKILLS

  • Johari’s Window – understanding oneself
  • Communication process
  • Effective listening skills
  • Giving constructive feedback
 

TIME MANAGEMENT

  • Plan your daily activities
  • Prioritize, schedule and avoid time wasters
  • Important vs Urgent tasks
  • Follow-up
  • Set SMART goals
3:45

PROFESSIONAL TELEPHONE ETIQUETTE

  • Incoming Calls
  • Outgoing Calls
  • Transferring Calls
  • On hold
  • Taking Message
5:00 End of Course