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Developing Effective Workplace Communication Skills for Executives

13-14 Dec, 2021, Virtual Classroom Training

IPA Training is Registered with

Venue Details

Virtual Classroom Training


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Module 1: Understanding the Impact of Effective Workplace Communication
  • Module 2: Identifying and Overcoming Communication Barriers
  • Module 3: Practicing Persuasive and Influencing Communication
  • Module 4: Using Assertive Communication Style at Work
  • Module 5: Paying Attention to Non-verbal Communication
  • Module 6: Managing Conflicts Effectively to Maintain Workplace Relationships
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the role of effective workplace communication.
  2. Identifying and overcoming communication barriers.
  3. Realizing the importance of active listening skills in communication.
  4. Practicing assertive communication to build relationships.
  5. Having awareness of non-verbal communication.
  6. Mastering persuasive communication for better outcomes.
  7. Being a more effective interpersonal communicator at work.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Personal Assistants
  • Secretaries
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
This course will utilize a combination of lectures, discussions, role plays, group activities and presentations.
DAY 1
9:00

Module 1| UNDERSTANDING THE IMPACT OF EFFECTIVE WORKPLACE COMMUNICATION

  • Defining effective workplace communication
  • Functions of interpersonal communication at work
  • Identifying the main components that contribute to communication effectiveness
  • Does a positive attitude play a part in effective communication?
  • The role of emotional intelligence in communication effectiveness
  • Practicing trust, respect and empathy in communication
10.45

Module 2|IDENTIFYING AND OVERCOMING COMMUNICATION BARRIERS

  • What is your personal communication barrier?
  • How to communicate with confidence in difficult situations
  • Differentiating intention and perception
  • Planning and organizing thoughts before communicating
  • Improving, initiating and encouraging feedback
1:00 Lunch
2:00

Module 3 |PRACTICING PERSUASIVE AND INFLUENCING COMMUNICATION

  • Defining influential and persuasive communication
  • Establishing your communication objectives and intention
  • Turning negative communication to positive communication
  • Using impressive persuasive skills in negotiations
  • Practicing the art of convincing communication
5:00 End of Day 1
DAY 2
9:00

Module 4 | USING ASSERTIVE COMMUNICATION STYLE AT WORK

  • Understanding passive, aggressive and assertive styles of communication
  • Communicating the polite and powerful way
  • Dealing with rude and aggressive communicators
  • Using assertive communication to maintain relationships
  • Building your confidence to be an assertive communicator


10.45

Module 5 | PAYING ATTENTION TO NON-VERBAL COMMUNICATION

  • Understanding the role of body language in communication
  • Mastering appropriate gestures and posture
  • Reading eye and head signals correctly
  • Avoiding inappropriate body language that affects communication
  • Being aware of body language to send the correct signals
  • Awareness of body language during presentations
1:00 Lunch
2:00

Module 6 | MANAGING CONFLICTS EFFECTIVELY TO MAINTAIN WORKPLACE RELATIONSHIPS

  • Why do conflicts happen at the workplace?
  • Communication styles that lead to conflicts
  • Managing emotions and avoiding escalating words during conflicts
  • Five conflict management strategies – which approach works?
  • Using the appropriate conflict management skill in different situations
5:00 End of Course