• Module 1: Introduction to Operations Problem Solving
  
• Module 2: Problem Recognition and Analysis
  
• Module 3 : Creative Problem Solving
  
• Module 4 : 7 Steps to Decision Making Process

Learn a “how-to” process for solving compelling problems at work!

Problem - this aspect of decision making focuses on defining the right problem, so that you don’t work on the wrong thing. Bridge the gap between present challenges and desired solutions with a step-by-step method you can apply to meet whatever difficulties come your way.

This unique course invites you to bring at least one in-depth workplace problem with you. You, your course leader and fellow participants will look at viable solution options...from their feasibility to the issues involved...and map out an implementation plan to take you from where you are to where you want to be.

Discover how to use this process to go from ordinary to extraordinary performance. How to creatively brainstorm solutions and face obstacles from a whole new perspective.

In our present work environment, where time and resources are tight, this course offers you the answers you need to perform at your best.

• Able to identify and solve operational problems
  
• Able to collect data and analyse them
  
• Able to analyze alternative solutions to problems
  
• Able to select a best course of action to solve a problem
  
• Able to look at problems as opportunities to create improvement

1. Practicing the essence of creative problem-solving.
   
2. Understanding a seven-step rational problem-solving method.
   
3. Taking the lessons learned back to the office for effective implementation.
   
4. Being able to work on exploring a “real-work” problem and walking away with a dynamic solution.
   
5. Defining your problem to understand its roots and how to best rise above the circumstances.
   
6. Gaining a problem solving method that drives continuous improvement.
   
7. Managing time productively and improving productivity.