Practicing Emotional Intelligence for Enhanced Workplace Success during Challenging Times

28 Jul, 2022, Remote Online Training - Public

IPA Training is Registered with

Venue Details

Remote Online Training - Public


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Module 1: Understanding and Developing Emotional Intelligence
  • Module 2: Applying EI to Build Better Workplace Relationships
  • Module 3: Communicating Effectively Using Emotional Intelligence
INTRODUCTION

An organization in which the staff members work in a positive and constructive manner leads to maximum effectiveness. However, difficult or challenging times may bring out emotions and temperament that are not favourable. This course focuses on the key areas of emotional intelligence which will enable individuals to achieve personal and workplace success.

COURSE LEARNING OUTCOMES (CLO)
  1. Recognise the fundamentals of emotional intelligence
  2. Controlling moods and practicing the habit of patience for better relationships.
  3. Identify and developing the necessary skills for enhanced emotional well-being.
  4. Motivating and energizing yourself and others to deliver excellent work performance.
  5. Identify and handling various personalities using EI at the workplace
  6. Learning communication skills that will lead to enhanced positive workplace relationships.
  7. Realizing the impact of low and high self-awareness for individuals.
WHO SHOULD ATTEND
  • Secretaries
  • Executives
  • Managers
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY

This course will utilize a combination of lectures, discussions, practice sessions and group discussions

COURSE CONTENT
9.00

MODULE 1: UNDERSTANDING AND DEVELOPING EMOTIONAL INTELLIGENCE

  • Overview of Emotional Intelligence (EI)
  • Benefits of emotional fitness for individuals
  • Five fundamental aspects of emotional intelligence
  • Getting to know yourself through self-awareness
  • Reducing blind spots for greater awareness
  • Understanding the effects of emotional hijack on your life
10:45

Cont. MODULE 1: UNDERSTANDING AND DEVELOPING EMOTIONAL INTELLIGENCE

  • Handling practical worries and hypothetical worries appropriately
  • Practicing competencies for self-control
  • Managing self-motivation and motivating others
  • Enhancing empathy -putting yourself in others’ position
  • Symptoms of low and high emotional intelligence
1:00 Lunch
2.00

MODULE 2: APPLYING EI TO BUILD BETTER WORKPLACE RELATIONSHIPS

  • Understanding the benefits of emotional intelligence at the workplace
  • Discovering your personality type
  • The importance of embracing and accepting differences in personalities
  • Handling challenging personalities at work using tact and patience
  • How to change if you are a difficult person
  • Practicing the habit of patience and empathy in handling individual differences
3.45

MODULE 3: COMMUNICATING EFFECTIVELY USING EMOTIONAL INTELLIGENCE

  • Understanding the relationship between EI and communication styles
  • Awareness of choice of words, tone and body language when communicating
  • Developing social skills to communicate with ease and comfort
  • Using empathy to give motivating feedback
  • Communicating in a positive and constructive manner for better cooperation
5:00 End of Course